Gebreyesus Gebrerufael

Advanced IT Infrastructure Specialist

Lemi Kura, Addis Ababa, Ethiopia, adyzz2@r.postjobfree.com +251********* ADVANCED IT INFRASTRUCTURE MANAGEMENT SPECIALIST,

• System health check, preventive maintenance, backup and restore

• Troubleshoot system management, fault management (FM), configuration management (CM) and performance management (PM) issues. Executing system health check & preventive maintenance task on different EMS/OSS/NMS systems.

• Providing Technical support for complex Multi-vendor and OSS Applications (Analysis, Troubleshooting

& fixing the issues reported) on the applications and on underlining IT infrastructure and support for NOC team on report generation, escalated incidents troubleshooting and training. TELECOM MAINTENANCE AND SUPPORT SPECIALIST, ETHIOTELECOM, ADDIS ABABA

• Giving first line support to Operation and Maintenance Section all over Ethio Telecom.

• System health check, preventive maintenance

• Alarm Monitoring and clearing Stock Trouble Tickets all over the country.

• Managing sites throughout the country using U2000, Netnumen, EMS.

• Sending email to Supervisors when there are delayed trouble tickets.

• Monitoring and clearing stock trouble tickets all over ethio telecom IT APPLICATION ADMINISTRATOR SUPPORT, ETHIOTELECOM, ADDIS ABABA

• Maintaining Common computer problems (hardware and software’s)

• System health check, preventive maintenance

• Support on Thick client computers (fusion access) to contact canter.

• Configuring routers and switches, different printers.

• Managing users in active directory

• Support and Installation of U2020, Netnumen, U31, PL/SQL, CRM,FMS,

• Troubleshoot network connectivity problems

CONTACT CENTRE ADVISOR, ETHIOTELECOM, ADDIS ABABA

• Register/record all customers call reasons.

• Actively work on the front-line activities to helping the customers of ethiotelecom relating to Bill case, network problem, new offering packages, and other information’s.

• Permanently propose improvements for tools and processes because of the daily experience, to improve the customer contacts efficiency/ quality according to the priorities set by the customers (service quality) and company’s needs.

• Able to deliver an efficient resolution to all customers requests, complaints, and inquiries as per the service level agreement.

• Propose all required actions to permanently optimize the quality and productivity and to resolve customers issues and complaints.

• Practice enough to handle every customer, even the difficult ones.

• Create trouble tickets for customers.

EDUCATION AND TRAINING

1. HUAWEI TECHNOLOGY TRAINING

• Digital View V8 System Operation and Maintenance-Huawei Technology Training

• Fusion Sphere 6.X Deployment and Management-Huawei Technology Training

• Taishan Server Deployment and Management-Huawei Technology Training

• Installations and Integrations of EMS and hardware-Huawei Technology Training

• IT-Cloud Service Pre-sale-Huawei Technology Training

• HUAWEI Security Global-Huawei Technology Training

• Cooperation-Data Centre-Huawei Technology Training

• HUAWEI Security Global-Huawei Technology Training

• Database Basics-Huawei Technology Training

• Internet of Things (IOT)-Huawei Technology Training 2. ZTE TECHNOLOGY TRAINING

• UME Elastic Net Advanced and Expert course-ZTE University Training 3. OTHER ONLINE TRAININGS

• Cloud computing technologies and virtualizations

• Cloud computing - Coursera online course

• Cybersecurity from Cisco Networking Academy

• Certificate of Achievement Short Course: Cisco CCNA from Charles Sturt University with corporation of itmasters.edu.au

• CCNA from Cisco academy online course.

• Official certificate Open-Source Mobile Application Development for Android (Android, JAVA) from ITSC TECHNOLOGY SUPPORT.

• NDG Linux Essentials course from Cisco Networking Academy

• Certificate of Achievement Short Course: Comparative Cloud Technologies from Charles Sturt University with corporation of itmasters.edu.au

• Information Security Basics from Telecom Excellence Academy MBA IN PROJECT MANAGEMENT, ALPHA UNIVERSITY COLLEGE, ADDIS ABABA, ETHIOPIA,

• Graduated on July 29, 2020, with Overall CGPA = 3.67.Some of the courses I have taken Quantitative Analysis for Management Decision, Business Research Methods, Project Contract and Procurement Management, Managing Project Human Resource, Fundamentals of Project Management, Project Planning and Appraisal, Project Cost Accounting, Production/Operations Management, Quality Management for Project Managers, Project Sustainability Monitoring and Evaluation, Project Management Information Systems, Project Risk Management, Seminar in Project Management. B.SC. INFORMATION TECHNOLOGY, DEBRE BERHAN UNIVERSITY, ETHIOPIA

• Graduated on June 27, 2013, with Overall CGPA = 3.66. Some of the courses taken: Networking and device configuration, System & network administrator, embedded Systems, Principles of Computing, Programming in C, Object Oriented Programming with C++, java, html, PHP, CSS, android, JavaScript, Database

(MySQL’s, Oracle), Wireless technology, Research Methods, SECONDARY SCHOOL EDUCATION, ENTICHO, TIGRAY, ETHIOPIA

Graduated with a great achievement. Courses: some of courses Biology, Mathematics, English, Physics, Chemistry, Information Technology

SKILLS

Excellent communication skills and social interaction acquired through my experience in ethio telecom knowledge sharing, presentations, project teamwork

Great managerial and organizational skills gained through working coordinator of volunteer work of higher education students to help junior students, gardening forestry on summer, when I was university student.

Excellent Managerial and organizational skilled gained in Ethiotelecom while I was delegated as supervisor and leading quality team leader.

Troubleshooting and maintaining network device, IT infrastructure management related to server tools used for monitoring telecommunications’ such as Element management system, fault management system, resource inventory system, etc.

Installing and configuring computer hardware, software, systems, networks, printers, scanners, servers Investigated network issues, which led to the solution of long-term network availability.

Professional skill of programming languages (C, C++, Java, Android).

Master of Microsoft Office TM tools (Word, PowerPoint, Excel, Access)

Good skills of database systems and web technologies (SQL, MySQL, HTML, PHP, CSS).

I have Linux and window operating systems skills HONOURS AND AWARDS

• Volunteer Appreciation Certificate helping community and Tutor students at summer.

• Appreciation Certificate in participation of teaching graduated students from ICT club in Debre Berhan University

• Appreciation Certificate from ethiotelecom best performer.

Contact this candidate