adyzya@r.postjobfree.com

**** *. ****** **. **-B Denver, CO 80247 303-***-****

Best Practices/Problem Resolution/Performance Management

Process Improvement/Training & Development IBM Boulder Virtual (Data Entry) Associate 2+years

Experienced auto dealership consultant/trainer/coach with 15 years of directing

process improvement programs to increase productivity and profitability. Professional and poised in high pressure environments. Strong verbal and written communication, dealership management background, and certified by 3 auto manufacturers to train for growth, excellence, and success. Directed CSI and NPS status for clients. Virtual(Data Entry) Associate IBM Boulder 2+ years.

Professional History

Manpower/ IBM Boulder Virtual (Data Entry) Associate 3/2020-4/2022

Provides timely support in processing repair tickets (open and close) for self check out registers, printers, and all in store machines throughout the grocery chain. Helping large grocery chain translate their business goals to reality. Manpower under contract with IBM provides data entry (2 laptops) to complete the process in a timely manner for Field Technicians who visit to keep the machines in service.

Mile High Honda Floor Sales and Internet Sales Associate 7/2017-6/2019

Welcome dealership guests and review features of new and pre-owned vehicles available for sale. As internet sales associate handle incoming and place outgoing calls to invite prospective buyers into the dealership to purchase/lease new and pre-owned vehicles and review the inventory with prospective buyers.

Vroom.com Floor Sales Manager/Supervisor - Contract 7/2015-4/2016

Trained, mentored, and coached retail sales associates in the key elements of selling. Duties included meet and greet, vehicle presentation, appraisal and write-up.

Improved CSI, raised sales volume from 350-500 per month to highest profitability month in company history. Improved NPS scores to 89% during my term.

MSX International Automotive Process Consultant- BMW

Product Genius Coach - Contract 9/2014-2/2015

Visited franchised BMW dealers across the U.S. to train/coach new initiatives as outlined by BMW NA. Duties included the selling process and presenting the technology features of the BMW brand. Assisted sales team in new vehicle deliveries to improve BMW sales and customer experience. Improved CSI position at assignments.

SiriusXM Radio District Manager Colorado, Wyoming, and Utah 9/2013-9/2014

Enrolled franchised dealers in free online activation of Sirius Radio programs. After enrollment, activated pre-owned and loyal service lane customer vehicles to SiriusXM and trained dealer teams to the online activation process.

Ronnie E. Green

Mile High Acura Dealership Sales and Leasing- Consultant 2/2011-2/2013

Welcomed dealership guests, new and pre-owned, and assisted with vehicle selection and review of features and technology (retail and lease).

United Car Care, Inc. Dealer Services Representative- Contract 6/2008—6/2009

Wrote presentations and coached dealer finance teams to improved performance in selling VSC, GAP, and Pre-Paid Maintenance plans. Led assigned dealer groups and Auto Dealer Association to improved penetration and profitability levels with new business strategies.

Gulf States Toyota Consultant- Contract 1/2006-4/2007

Duties included visiting assigned dealerships to train Toyota Signature and Customer Satisfaction Processes, Sales, Service, Finance, and vehicle delivery quality. Coached assistant service managers processes and techniques that improved customer handling on the service drive. Improved techniques led to ASM’s writing more lines per repair order, better ASM pay, improved CSI scores in sales and service and dealership.

Reynolds Consulting Services Consultant - Contract 1/2005-1/2006

Trained new Ford and Lincoln dealership sales associates across 19 states. Duties included 10 steps to the sale: meet and greet, needs assessment, demo, write up, presenting of numbers, delivery, and follow up. New techniques led to improved closing ratios, grew sales, revenues, and dealership profitability..

AutoNation USA District CSI Director—Contract 12/2001-4/2003

Directed Customer Satisfaction Processes for 24 dealerships (Domestic and Import) including sales and service. Interpreted manufacturer programs and implemented processes to improve the customer experience and CSI performance. Championed the AutoNation Southwest District to number one CSI district in all of AutoNation (12 districts) for more than 1 year.

Other Positions: Branch Operations Manager for Citicorp Acceptance and Mitsubishi Acceptance Corporations. Positions included duties to supervise retail functions, collections, credit analyst, overseeing of credit approvals and dealers reserve accounts, and asset and delinquent functions to maintain branch profitability. Both assignments had 60 and 65 employees respectively.