Sales Executive Customer Service
Resume:
Summary
UAE_Al Ain
Nationality: Morocco
Address: Al Ain - United Arab Emirates
Phone: +971-**-***-****
Email: ************@*****.***
Abdelmottalib Boussardi
I am an approachable, motivated and confident Sales Executive with the ability to excel sales targets and make a real difference in the organization’s revenue generation. I have expert knowledge of the selling process and I fully recognize the human and emotional aspects of buying and selling. I possess strong social skills that enable me to be a strong relationship builder with clients. Experience
Sales Executive
Demilano (Leathers)
July-2022 _ Present
UAE_Al Ain
Responsibilities
• Meeting and greeting customers and making them feel welcome.
• Engage in up selling, cross selling and multiple selling for all product categories.
• Monitor individual sales and achieve performance target and KPI.
• Provide customer feedback on product, especially newly launched product.
• Building relationships with new customers.
• Deal with customer feedback, enquiries, complaints and refunds.
• Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines.
• Maintain a safe and clean store environment and implement daily housekeeping duties.
• Maintain proper visual merchandising according to company guidelines.
• Supervising junior sales representatives.
Achievements
Exceeded the targets every month--> Best sales achiever
Consistently delivered a 100% customer satisfaction Selage
Perfume
Sales Executive
10 Years of Experience in retail and Customer Service Arabic Native Speaker / English Fluent
I am an approachable, motivated, and confident Sales Executive with the ability to excel sales targets and make a real difference in the organization’s revenue generation. I have expert knowledge of the selling process and I fully recognize the human and emotional aspects of buying and selling. I possess strong social skills that enable me to be a strong relationship builder with clients. Sales Executive (Freelancer)
Lowe, Armani, Acqua Di Parma
Dec-2019 _ Feb-2022
UAE_Al Ain
Responsibilities
• Organizes workflow for timely and reliable team performance
• Supervises work schedules to always ensure proper and adequate shift coverage
• Selects and assigns orientation of new staff and training
• Evaluates performance and delegates staff responsibilities
• Counsels’ employees on problem areas related to performance and registration
• Works with team members to generate personal development plans, identify areas for growth, and enhance performance
• Performs performance appraisals and interviews, and provides feedback and coaching to staff regarding the policies and procedures of admissions
• Gives input for and ensures compliance with established organizational objectives, policies, environmental, infectious control, and safety standards Sales Executive
Rose Perfume Shop
Responsibilities
• Greet and welcome all customers who visit the store.
• Work on the store KPI’s (UPT, VPT, visitors count and sales achievements)
• Build and maintain customer relationships in order to build strong loyalty.
• Give advice and guidance on product selection to customers.
• Develop a strong product information knowledge.
• Ensure promotion materials in store are up to date and in impeccable conditions.
• Immediately report discrepancies and problems.
• Answer and conducts telephone conversations as per company’s procedures. Jul-2015 _ Nov-2026
UAE_AL Ain
Responsibilities
• Take customer orders at the counter
• Receive payments and present change to customers
• Pack food items, make coffee, and fill beverage cups
• Function as the host/hostess of the restaurant
• Make reservations for customers
• Receive food checks from waiters or customers
• Appeal to impatient or irritated customers, especially during rush hours
• Manage the register, including all credit card and cash operations
• Ensure a balance of the register at the end of the shift or working period Education & Certificates
High school:
Secondary school level Economy and management. 2008 Certificate & Courses
Accounting and financial AFC course. 2009
Strategic Marketing course. 2010
Communication & Negotiation Skills. 2011
Responsibilities
• Learn and master brand and product knowledge.
• Advise clients across the brand and all product categories.
• Maintaining and developing relationships with existing customers.
• Making accurate, rapid cost calculations.
• Providing customers with quotations.
• Gathering market and customer information.
• Checking quantities of goods on display and in stock.
• Contacted clients by phone and e-mail.
Trainee (Casablanca)
ZARA (Boutique) Sep-2011 _ Mar-2013
Morocco_Csablanca
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