Christin Stephens

Customer Service

Dallas, TX **227

adyzx2@r.postjobfree.com

+1-469-***-****

My objective is to find a company that promotes the growth of their employees through education and promotions from with in the company. I have ten plus years in customer service and call center experience.

Authorized to work in the US for any employer

Work Experience

Customer Service Advisor

Concentrix - Texas remote

August 2021 to September 2021

Customer service advisor for concentrix helping customers navigate their computers and phones as well as their sign-on ids. In bound call center. Working remotely. Had to leave my job due to caring for my mother who became sick with covid and passed. Forman Assistant

R&D Machine - Dallas, TX

August 2019 to May 2020

Worked in shop next to the foreman Rodney Clark. Worked in assembly for the extruders, and conveyors and any thing that was to be shipped out. Ran small orders on the break press. Worked in finishing and deburr

Head Technician

Jon Wickham and Associates - Wilmer, TX

January 2016 to September 2016

I worked outbound sales calls for Jon Wickham and Associates. Job duties were calling and making sales pitch for DanCo tow trucks. I also updated his notes for each company contacted. Names of new owners, with whom I talked to and the resulting sale made, as well as any company employee changes. Up-fitter for Danco beds on new chassis that the customer asked for. Job duties included welding (MIG), torching, grinding, fabricating, bed swaps on new and used chassis, restoring negative drafts on wenches

(non-worm gear), and installing new wenches on any needed trucks conventional and flat beds. Technical support

Teletech - Ennis, TX

July 2014 to November 2014

In bound call center. Trouble shooting their Tax programs such as: Proseries and Lacerte. If the tax program fails in any way it is our job to trouble shoot to find the exact issue and repair the programs. Event Decorator

Union Hall - Dallas, TX

January 2014 to November 2014

Set up and tear down for the convention centers as needed. Set up can range from laying carpet, setting lights and sound equipment, and hanging curtains. Tear down is the removal of carpet and curtains and tables as well as lights and sound.

Office Manager / Dispatcher

A and E Towing - Mesquite, TX

January 2011 to September 2012

Jub duties include answering in bound calls to dispatch and making arrangements for vehicle tow to yard or shop. Also handles the impound calls for this company. All H/R duties, payroll for the entire company, in-bound impounds, releasing impounds, dispatching to the drivers as well as taking the in-bound service request, making the drivers schedule, making sure all auction cars have had the proper paper work filed so they can be sold at the auction, all mandatory 48 hour notices have been sent to the proper lean holders. Customer service and Online Tech Support

Bank of America - Euless, TX

September 2009 to November 2010

In-bound call center, multi- line phones, All online banking questions and all customer service. Dispatcher and Driver

JJMR Towing - Mesquite, TX

January 2004 to May 2008

Driving a Tow Truck, Dispatching to the other drivers, billing for the company both to the insurance companies as well as to the shops, checking the driver fuel percentages and daily reports. Property Manager

Sunrise Suites - Irving, TX

November 2002 to December 2003

leasing units, collections, maintenance and communications with the maintenance personnel and collections.

Education

High School Diploma

Balch Spring Christian Academy - Balch Springs, TX Skills

• welding (MIG) (2 years)

• Torching (2 years)

• fabricating (2 years)

• grinding (2 years)

• shop assistant (2 years)

• Help Desk

• Desktop Support

• Helpdesk Support

• Tech Support

• Service Desk

• English

• Excel

• Communications

• Microsoft Excel

• Maintenance

• Machine Operator

• Operating Systems

• Software Troubleshooting

• Microsoft Windows Server

• Microsoft Windows

• Computer Networking

• Customer Service

• Mechanic Experience (3 years)

• Mechanical Knowledge (3 years)

• Fabrication (3 years)

• Welding

• Brake repair

• Computer literacy

• Caregiving

Assessments

Customer service — Proficient

December 2021

Identifying and resolving common customer issues

Full results: Proficient

Attention to detail — Proficient

October 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Customer focus & orientation — Proficient

December 2021

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

I have 10 plus years in the Customer Service and Towing/repo industry and am looking forward to working with the right company. So that I may further my education and utilize my skills to provide great customer service.

# Experience in a simulated environment with network administration responsibilities, such as setting user permissions and passwords using Group Policy in Active Directory environment

# Experience setting up and maintaining networks on Windows Server 2003/2008 and configuring peripherals such as: printers, scanners, and fax machines

# Familiar with the Open Systems Interconnection (OSI) model and setting up entire virtual networks.

# Knowledge of sub netting IP addresses using CIDR notation

# Experience in virtual environments troubleshooting hardware and software – remote and desktop support

# Advanced in the Microsoft Office suite using Word, Excel, and PowerPoint

# Excellent communication skills with the ability to explain technical information to people at all levels while providing superior customer service

# Operating system installation, configuration and troubleshooting in a Windows 7 environment Computer Skills

Typing Speed: 35 Words Per Minute

• Data Entry Terminal (PDT, Mainframe Terminal, etc)

• EMail Software (Outlook, Thunderbird, etc)

• Internet Browser (Internet Explorer, Firefox, etc)

• Personal Computers

• Spreadsheet Software (Calc, Excel, etc)

• Utility Software (Virus, File Compression, etc)

• Word Processing Software (Word, WordPerfect, etc) Additional Skills

I have management experience that totals 4 plus years. I have worked as office manager with a fast paced towing

company. The company also brought in impounds. My duties included dispatching to all trucks, bringing in impounds

as well as releasing them, got paper work for all cars that were being sent to action ready and all certified mail sent, all

payroll, billing for all shop accounts, auditing all drivers daily reports, marketing for the company as well as interviews

for prospective employees.

Driver's License

Class C - Standard Driver's License

Contact this candidate