Customer Support Machine Operator
Resume:
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MARLOU M. ZARAGA
AUDIT SPECIALIST
GENERAL PROFILE
Highly motivated and enthusiastic seeking a position that will provide future growth and advancement where I can contribute and utilize my knowledge and skills to benefit your organization. EDUCATIONAL BACKGROUND
BACCALAUREATE
Course/Degree : Bachelor of Secondary Education
Major : English
School : Cataingan Municipal College
Location : Cataingan, Masbate, Philippines
Inclusive Years : March 29, 2016
SECONDARY
School : Ovilla Southern Academy
Inclusive Year/s : 2006
PROFESSIONAL SKILLS
• Time Management
• Problem-Solving Skills
• Communication
• Creativity
• Leadership
• Quick Learner
• Problem Solving
adyzvg@r.postjobfree.com
Bldg. 06-507 Brgy. 12B Zone 10, Tondo Mla.
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PROFESSIONAL WORK EXPERIENCES
Position : AUDIT SPECIALIST
Duration : May 2016-present
Company/Agency : Save 5 Philippines
Job Descriptions:
• Participate in audit meetings and coordinate internal and external audit activities.
• Develop corporate policies and procedures according to regulatory requirements.
• Develop process improvements to improve quality and effectiveness of deliverables.
• Interact with management to determine audit requirements.
• Identify areas of improvements and concerns to management.
• Develop clear and complete reports of audit procedures and findings.
• Develop audit presentations to management as needed.
• Review and recommend improvements to business procedures and internal controls.
• Develop risk models to assess and mitigate potential risks.
• Maintain audit documentations according to established standards.
• Organize audit trainings for team for skill development.
• Develop standards tools and procedures to improve audit efficiency.
• Coordinate with manager to determine audit scope and timelines.
• Plan and perform audit such as operational, financial and compliance audit.
• Review audit findings and develop action plans.
Position : SALES CLERK
Duration : December 2012-June 2013
Company/Agency : Hot Curve
Job Descriptions:
• Greet customers and inquire about their needs.
• Take inventory, stock, and restock merchandise.
• Advise customers and assist when needed to locate or replace products.
• Operate cash register and assist customers with purchases.
• Work with other team members and leaders to ensure a high-quality customer experience.
• Train and educate other team members through shadowing.
• Assist with preparations for displays, windows, trade shows, etc.
• Track sales and keep copies of receipts.
• Compile customers receipts and monitor incoming and outgoing cash flow.
• Update customer profiles, loyalty accounts, and preferences.
• Meet established sales quota.
• Clean, clear, and tidy debris as needed.
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Position : MAIN CASHIER
Duration : May 2011-August 2012
Company/Agency : Paotsin Specialties
Job Descriptions:
• Enters price changes by referring to price sheets and special sale bulletins.
• Discounts purchases by redeeming coupons.
• Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers.
• Verifies credit acceptance by reviewing and recording driver’s license number and operating credit card authorization systems.
• Balances cash drawer by counting cash at beginning and end of work shift.
• Provides pricing information by answering questions.
• Maintains checkout operations by following policies and procedures and reporting needed changes.
• Maintains a safe and clean working environment by complying with procedures, rules, and regulations.
• Contributes to team effort by accomplishing related results as needed.
• Create and maintain a positive work environment for all cashiers.
• Communicate with customers and address any problems they may have.
• Serve as the primary point of contact for customer service associates.
• Operate registers and perform general checkout functions.
• Generate reliable and accurate till reports from every register.
• Resolve cash tills when closing, ensuring the money matches the report and is stored safely.
• Assist cashiers with requests such as price checks.
• Maintain a clean working environment by wiping down registers during downtime. Position : CASHIER
Duration : October 2010-April 2011
Company/Agency : Yumpanada
Position : CASHIER
Duration : August 2009-September 2010
Company/Agency : KFC
Job Descriptions:
• Provides a positive customer experience with fair, friendly, and courteous service.
• Registers sales on a cash register by scanning items, itemizing and totaling customers’ purchases.
• Resolves customer issues and answers questions.
• Bags purchases if needed.
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• Process return transactions.
• Itemizes and totals purchased by recording prices, departments, taxable and nontaxable items, and operating a cash register.
• Enters price changes by referring to price sheets and special sale bulletins.
• Discounts purchases by redeeming coupons.
• Collects payments by accepting cash check, or change payments from customers and makes change for cash customers.
• Verifies credit acceptance by reviewing and recording driver’s license number and operating credit card authorization systems.
Position : SERVICE CREW
Duration : August 2009-September 2010
Company/Agency : RBX-Rice in a Box
Job Descriptions:
1. Interact with Customers
• Service crew members respond to customer complaints and questions, resolving issues where possible and referring customers to managers as needed. 2. Use Selling Techniques
• Service crew members use various selling techniques to suggest additional purchases and upsell to customers.
3. Clean
• Service crew members keep work areas, such as food preparation areas, and customer areas clean and organized.
4. Maintain Stock
• Service crew members stock work and customer areas with needed supplies, such as napkins, condiments, and cleaning supplies, and notify management when inventory levels begin to run low.
5. Greet Customers
• Service crew members greet customers who enter the business and answer phone calls from customers.
6. Fill Food Orders
• Service crew members assist food preparations and cooking to fill customer orders. 7. Serve Food
• Service crew members serve food to customers.
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CHARACTER REFERENCES
MR. ANGELO M. SOLO, MPA
Researcher, Managing Editor, Conference Specialist University Research and Development Center
Universidad de Zamboanga
Don Toribio Street, Tetuan, Zamboanga City
MS. EDZENETTE M. ATIENZA
Area Manager
Chef Patrick’s Kitchen
MS. GRACE BULAQUENA
Administrative Officer
University Hills Subdivision
MR. RICKY VISCAYNO
Bakery Owner
Tondo Manila
***Nothing Follows***
I do hereby certify that the above information enclosed herein is true and correct to the best of my knowledge, confidence and capacity.
This curriculum vitae is updated this 19 August 2021 at Manila City, Philippines.
(Sgd.)
MARLOU M. ZARAGA
Applicant
Contact this candidate