Customer Service Representative, Sales Representative, Telemarketer

SERY ROBINSON GBEHON

Mobile number: +63-966******* / Skype: Robby Sery

************@*****.*** / WhatsApp: +66-855****** https://www.linkedin.com/in/sery-robinson-gbehon-7a6632193/ BILINGUAL CUSTOMER SERVICE REPRESENTATIVE – TEAM LEADER BILINGUAL ADMINISTRATIVE ASSISTANT (ENGLISH/FRENCH) OBJECTIVE:

Seeking a position within a multilingual, multicultural, innovative, and dynamic company that will allow me to use my skills and abilities to help the continuing development of activities for a good and lasting prosperity through a good productivity or service quality to get customers satisfaction. SKILLS AND ASSETS:

- Dynamic and good multi-task abilities over the phone, on computer in office or remotely and also on the field outside office with 3 years international experience in Stock management and Project Management Assistance in the Import-Export sales field,

- 5 years’ experience in onsite and remote Customer Support and Telesales including 4 months experience recently in Call Center Management as a Team Leader in the US Health market, with 1 year experience in the Canadian Customer Service market in English and in French, and at least 6 years’ international experience in Telemarketing mainly in BPO industry,

- Good sense of initiative and proactivity with Excellent written and verbal communication and Customer Service Management Skills,

- Up to 3 active years in International Humanitarian field in Asia precisely in Thailand – Bangkok city with strong motivation to get clients ‘satisfaction,

- Perfectly bilingual in English French, and a bit Conversant in Thai and Spanish languages,

- Excellent French-English Interpreter/Translator skills with 7 years of international experience in this industry,

- Genuinely Empathic professional, capable of working under pressure and strong motivation to achieve assigned job mission independently or in a teamwork environment,

- Active listener with excellent decision-making ability and problem-solving skills, eager to working in multilingual and multicultural environment with great ability to learn new work methods to progress and get new experience,

- Up to 9 years of international experience onsite and remotely in customer service field, office or administrative affairs and very good interpersonal skills with also good marketing, negotiation, and sales assets in B2B – B2C fields,

- Computer Knowledge: Word, Excel, Outlook, Good Knowledge of Microsoft Office, and CRM

(Customer Relationship Management) tools.

PROFESSIONAL EXPERIENCE:

Flattworld Solutions based in The Philippines – Manila May 2023 - July 2023

Senior Customer Care Specialist-French Bilingual in N a t i o n a l C a p i t a l R e g i o n

• Responded professionally, accurately and in a timely manner to customer concerns (primarily inbound calls and also encompassed outbound calls, email, etc.) in Europe and North America.

• Achieved individual performance objectives and standards that help meet departmental objectives and organizational service level agreements.

• Assisted Team Leaders in taking personal responsibility and actively participated in ensuring that knowledge of products, services, procedures and systems is comprehensive and up to date.

• Carried out other tasks or duties that were to be set from time to time for new Customers in the business development.

HAOTAI INTERNATIONAL GROUP in Thailand

September 2022 – March 2023 Internet Marketing (Crypto-sales)

• Bilingual Sales Executive – Customer Service:

- Ensured the good promotion, information, and sales of cryptocurrencies through the company platform to customers based in Europe, USA, and to allow them to make a good crypto investment choice.

- Provided World-class Customer Service in English and French to clients in an accurate, efficient, and respectful manner on every call and platform chat as measured by different performance metrics,

Robby’s International Call Center (Customer Service International Outsourcing Start up) based in Ivory Coast – Abidjan city.

May 2022 - August 2022

General Manager and Team Leader

• Recruited, Onboarded, and trained new employees to achieve the company and our partner objectives in the US Health market

• Oversaw the Customer Service Department day-to-day operations and Maintained project timelines to ensure tasks are accomplished effectively according to the US Partners guideline and policy,

• Addressed customer inquiries promptly and professionally and ensured customer satisfaction regarding our service for Diabetic Patients in USA.

• Motivated team members and created an inspiring team environment with an open communication culture without forgetting to Recognize their high performances and improvements by rewarding employee accomplishments.

PROSPECTEO (Call Center) based in Canada – Montreal April 2021 - May 2022

Bilingual Customer Service Representative – Remote Telemarketer in Abidjan city

• Ensured the good customer relationship by receiving calls from Montreal in English and French. Advised, assisted, processed customer requests in English and French and provided them with solutions according to their needs in the real estate field. February 2021 – April 2021: Commercial Vendor Manager (VM) for the Advertisement Agency named MooBicom in Abidjan city,

• Planned, Coordinated sales operations and promoted the company activities.

• Collected customers’ database and had appointments with them.

• Sold the agency Subscription Packs and reported the weekly activities. January 2020 – September 2022: Freelance - Bilingual Travel Coordinator and Marketing Promoter in Abidjan city for the Asian Continent for the Ivory Coast Business Consulting company (ICB Consulting) under ”Le Programme Conquistador’’ which is a program that promote and organize business travel missions in the world to enable Businessmen, Entrepreneurs and Companies in West Africa to find out new business opportunities or partnerships around the world,

• Promoted and advertised ‘’Programme Conquistador’’ activities in Asia and their agenda through social media and advertisement companies based in Ivory Coast,

• Prepared hospitality services and accommodation with local Asian tour guides and hotels,

• Coordinated meeting arrangements and visits of business travelers into the Asian local markets and factories.

May 2018 - August 2018: Customer Advisor for the famous European international Call Center Company named WEBHELP based in Ivory Coast – Abidjan city.

• Ensured the good customer relationship by receiving calls from customers based in France in the office for the company representation in Abidjan.

• Advised, assisted, processed customer requests and provided them with solutions according to their needs in TV channels subscription.

January 2016 – February 2017: Coordinating Officer - French Interpreter for the Representation of the Taiwanese International Humanitarian Organization named TZU CHI COMMUNITY FREE CLINIC in Thailand - Bangkok

Correctly translated clients’ documents and interpreted communications between French speaker clients and the Clinic,

Coordinated in English with a Microphone the procedure to follow for being received by the nurses and took the appropriate medications for free.

November 2015 - February 2017: Bilingual Administrative Assistant - French Interpreter in the Socio-Medical Department for the Bangkok Refugee Center (BRC) which is a UNHCR Agency in Thailand

– Bangkok city

Correctly interpreted communications between French speaker clients and the Agency

Assisted the senior Secretary by recording customer visits in the registry books and saving this data in the computer

Highlighted my friendly, kind, and communicative assets in English by receiving and informing clients about the procedure to follow for being received by the nurse or the Agency Social Service, March 2013 – July 2015: Bilingual Stock Operator – Administrative Assistant (Service Desk) in the industrial area of Chonburi city in Thailand for Chuk Panawan Trade Center,

Received and registered purchase orders from French-speaking countries and ensured their arrival in the warehouses, Handled the first-line troubleshooting of concerns raised by French speaking partners,

Saved orders data in the company server and made a weekly report to the supervisor,

Ensured the arrival of stocks in the warehouses under my responsibility, then assisted the Sale Managers in their trading of goods with French speaking customers. June 2012 – August 2014: Bilingual Sales Representative and Project Manager French Assistant for the Representation of the Hong Kong international Company named CHING TAO Import Export Company in Thailand - Bangkok city

Planned, Coordinated and Oversaw the Company Import-Export Operations and Sales in French speaking countries with the agreement of the Senior Project Manager

Assisted the timeline development and Ensured operations and sales are on schedule and ensured the good reception and delivery of goods in Thailand and around the world through the company Call Center.

Replied and received Emails, letters and calls from customers and partners around the world. June 2008 – October 2011: Sales Representative in life insurance for the International American Insurance Company named BENEFICIAL LIFE INSURANCE COMPANY in Ivory Coast - Abidjan city.

• Promoted life insurance, prospect, and Developed new markets for the sale of life insurance contracts, EDUCATION AND TRAINING:

2008: Bachelor’s Degree in English and Linguistic at North Atlantic International University of Grand-Bassam city.

May 2015: Certificate of Training Completion on Community Interpreting for Migrants, Asylum Seekers,and Refugee Settlement, organized by UNHCR Representation in Thailand, the American University in Cairo, the Asia Refugee Rights Network, and the Refugee Council Australia at Chulalongkorn University in Bangkok Thailand.

May 2015: Basic Skills Certificate in Psychosocial Counseling Training organized by the Jesuit Refugee Service Representation in Thailand.

September 2021: Certificate of Introduction to Remote Interpreting Skills organized by Translit Pro Company.

HOBBIES AND INTERESTS:

- Music, Internet, Travelling and Sport.

- E-business, Import-Export sales,

- Member of the Cairo Community Interpreter Project (CCIP) which is a big international community of Interpreters with headquarters based in the American University of Cairo aiming to coach and train Interpreters around the world.

- Volunteering activities:

December 2014 - November 2015: Volunteer French-English Interpreter/Translator for the American International Humanitarian Organization named Asylum Access Thailand (AAT) based in Bangkok Thailand.

August 2014 - September 2015: Volunteer French Community Focal Person, Volunteer Interpreter- Translator in Bangkok for the Representation in Thailand of the Famous International Catholic Humanitarian Organization named Jesuit Refugee Service (JRS). January 2020 - July 2020: Volunteer Consultant as an English Language Teacher for the Red Cross of COTE D’IVOIRE in Abidjan, responsible for providing English lessons to Ivorian healthcare learners.

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