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Customer Service Project Manager

Location:
Snellville, GA
Posted:
August 16, 2023

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Resume:

**** ****** ***** ***, **********, GA *****

706-***-**** • adyzv3@r.postjobfree.com

A L A N W. H O W A R D

OBJECTIVE

Seeking a position as a Procurement Specialist.

SUMMARY OF QUALIFICATIONS

My twenty plus years of experience in the Purchasing and Logistics fields make me uniquely qualified to manage multiple priorities, while ensuring the successful completion of all tasks. Over this time, I have accumulated the experience that enables me to quickly solve problems that may arise, notice patterns, and offer suggestions that improve the productivity and cost-savings to my employers. I am a reliable, hardworking, detail-oriented individual who has experience working alone and with team members. I take personal pride in a doing a job well and to the best of my abilities. I do not hesitate to go above and beyond to get the job done right. I am eager to continue to learn, seek new skills, and grow in my career.

Proficient in Word and Excel.

Experience with Accounting and Purchasing software, such as Works, Gunn System, Paragon, Theos, and Oracle.

WORK OF EXPERIENCE

2022 -2023 Diversitech via Beacon Hills contract employer. Buyer/Purchasing

Responsible for procuring purchase orders. Following up with oversees shipments. Contacting suppliers and negotiating contracts and pricing. Working with upper management to make sure all guidelines are met. Working within a team environment to expedite orders and communication. 2021 - 2022 TSAV, Athens, GA

Procurement Specialist

Responsibilities include:

• Obtaining quotes for pricing and availability of products requested by the project manager on the equipment list.

• Select the best possible option for the profitability of the job.

• Upon approval of the project managers, purchase orders are placed, and equipment lists are updated with the purchase order number and estimated shipping date.

• Continuously update reports in QuickBooks.

• Send weekly reports to project managers on the status of every purchase order they have on each project.

• Set up weekly meetings with Project Managers to help budget out project/jobs and the cashflow with each one. Worked with a total of 5 Project Managers. A L A N W. H O W A R D

• Provide updates to the finance department in weekly department and cashflow meetings. Show updates in Cashflow excel spreadsheet.

2020 – 2021 Technology Integration Group Inc. Norcross, GA Parts Administrator

Responsibilities include:

• Entering warranty claims for multiple computer manufacturers. Updating programs on the status of each request made across the country. Checking warranty status of each unit and notifying the appropriate people when a unit is out of warranty. Reissuing claims on DOA parts so the customer is not down for an extended period of time. When there is an excessive amount of claims I have the ability to enter batch claims at one time, so the customer is not delayed any longer than they have to be. 2012 - 2020 Northeast Georgia Diagnostic Clinic Gainesville, GA Purchasing and Facilities Coordinator

Responsibilities include:

• Process order requisitions from over 20 departments within the clinic, such as Oncology, Urology, Radiology, and Internal Medicine.

• Utilize the McKesson Strategic Supply Sourcing module for the ordering of medical and cleaning supplies used within the clinic. Utilize the partner, Northside Pharmacy, for the ordering of non-controlled and controlled substances and drugs.

• Receiving of orders and timely distribution of the orders back to the corresponding department(s).

• Schedule calibration, certification and preventative maintenance on equipment used throughout the facility.

• Perform routine maintenance of facility equipment such as light fixtures and HVAC system.

• Perform light handy-man duties, as necessary.

2009-2012 Union General Hospital Blairsville, GA

Purchasing Director

Began as the stock clerk in the purchasing department and took over the direction of the department within 6 months. Supervised two employees, a buyer and stock clerk, and provided a positive direction for the department.

Responsibilities include:

• Coordinated existing vendor contracts and established new contracts, as needed.

• Routinely interacted with vendor representatives to discuss current and future supply contracts and the resolution of shipping or receiving issues that may arise.

• Monitored inventory levels to ensure adequate supply at all times. A L A N W. H O W A R D

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• Issued purchase orders and maintained pricing logs for all medical supplies utilized by hospital departments.

• Transitioned over 2,000 item numbers and developed new electronic requisitions for each department to use when Union General Hospital converted from a CPSI-based accounting and patient tracking system to Paragon, a Window's based system.

• Trained hospital personnel to effectively use the materials management portion of the new system. 2006-2009 Budget Blinds Blairsville, GA

Sales and Installations

Installed various types of window treatments and administered sales calls throughout Northeast Georgia area. Responsibilities include:

• Ensured that the window treatments were installed correctly according to manufacturer’s instructions.

• Provided excellent customer service both at the job site and in the office.

• Performed receiving duties and ensured that the correct customer received the correct window treatment order.

2004-2006 Depot Power Center Blairsville, GA

Sales and Customer Service

Responsibilities include:

• Responsible for sales, web page updates, floor layout and customer follow up in regard to sales of Honda, Kawasaki, Exmark, Cub Cadet, Troy-built and Generic generators. Product lines included motorcycles, watercraft, lawn care equipment, ATVs, and their associated accessories. 2000-2004 Premier Contract Carpets Norcross, GA

Senior Purchasing Agent

Responsibilities include:

• Process order requisitions for all materials using a purchase order system. Communicated with vendors regarding the shipping schedule for orders.

• Receiving material into the Warehouse, entry of materials into inventory, and communication to Salesperson(s) regarding order status.

• Processed 30-40 orders on a daily basis.

1996-2000 Entre Business Technology Group Norcross, GA Purchasing and Inventory Control

Responsibilities include:

• Order requisition for the Warehouse and Service Departments.

• Oversee the flow of parts from the warehouse to the technicians and back to the warehouse to be returned to their vendors.

• Ensured that the database and paperwork were properly updated to reflect the appropriate action for billing purposes.

• Monitored and maintained inventory levels.

1990-1998 United States Navy Jacksonville, FL

Airmen E-3

A L A N W. H O W A R D

Responsibilities include:

• Basic line maintenance of helicopters, storekeeper duties, and various T.A.D. assignments.

• Received commendations for work performance that included the formation and operation of a hazardous materials locker for the Helicopter squadrons based on the East coast. Naval Reserve at NAS Atlanta, Maintenance and Materials Office as a Storekeeper. Responsibilities include:

• Monitored the flow of parts entering and exiting the department, documentation, and computer entry of the day's activities.

EDUCATION

1992-1996 Kennesaw State University Kennesaw, GA

Senior candidate for a Bachelor’s of Arts degree in History

Studied History and Education



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