K’Jeauna Cooper

Oklahoma City, OK *****

adyzuw@r.postjobfree.com

+1-310-***-****

Authorized to work in the US for any employer

Work Experience

Dispatch Supervisor

OU Medical Center Oklahoma City - Oklahoma City, OK June 2023 to Present

• Establish work schedules and assignments for staff, according to workload, space and availability.

• Develop and maintain computerized record management systems to store and process data such as personnel activities and information, and to produce reports.

• Monitor the use of cleaning services, inpatient beds, and staff to ensure effective use of resources and assess the need for additional staff.

Purchasing Agent

IT-Re Inc. - Oklahoma City, OK

August 2022 to January 2023

• Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to consider our services.

• Obtain customer information such as name, location, type of surplus equipment, and enter information into computers/Record names, locations, and previous pick-ups of prospects contacted.

• Answer telephone calls from potential customers who have been solicited through advertisements and emails.

• Explain services and prices, and answer questions from customers.

• Schedule appointments for purchasing managers to meet with prospective customers.

• Adjust sales scripts to better target the needs and interests of specific individuals. Overall, while working at IT-RE, I called out to different schools across the U.S. looking to purchase their retired IT equipment or surplus. I had a minimum quota of 120 calls per day and 3 leads per month. Sales Associate

Target - Yukon, OK

March 2021 to April 2022

• Describe merchandise and explain use, operation, and care of merchandise to customers/Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

• Ticket, arrange and display merchandise to promote sales/Inventory stock and requisition new stock.

• Cash registers; performing tasks such as counting money, coupons, and vouchers, balancing cash drawers, and making deposits.

• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices/Compute sales prices, total purchases and receive and process cash or credit payment/ Exchange merchandise for customers and accept returns.

• Communicated with customers about their orders placed online or in store/Guided customers through their check-out process when placing orders through Drive-Up.

• Greet customers and ascertain what each customer wants or needs/Place special orders or call other stores to find desired items.

Overall, while working at Target, I was primarily used for Drive-Ups because of my speed and efficiency. I was also able to assist guest and provide them with best service within the process. Alongside drive- ups, I was able to work as a cashier at the register and also stock product from the warehouse onto the sales floor.

Sales Associate

Kohl's - Midwest City, OK

September 2020 to February 2021

• Describe merchandise and explain use, operation, and care of merchandise to customers/Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

• Ticket, arrange and display merchandise to promote sales/Inventory stock and requisition new stock.

• Cash registers; performing tasks such as counting money, coupons, and vouchers, balancing cash drawers, and making deposits.

• Maintain records related to sales/Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

• Greet customers and ascertain what each customer wants or needs/Place special orders or call other stores to find desired items.

Overall, while working at Kohl’s, I was primarily used for drive-ups and amazon returns because of my speed and efficiency. I also worked as a cashier and recovered products onto the sales floor. I always provided guest with a good shopping experience by making sure their needs were met to the best of my ability!

Education

High school diploma

Putnam City North High School - Oklahoma City, OK

Skills

• Communication Skills

• Retail Sales

• Cashiering

• Computer Skills

• Cash Handling

• Sales

• Time Management

• Organizational Skills

• Customer Service

• Phone Etiquette

• Cleaning Experience

• Computer Literacy

• Packaging

• Fashion styling

• Typing

• Microsoft Word

• Microsoft Windows

• Android

• Clerical experience (1 year)

Languages

• English - Expert

Certifications and Licenses

Certificate of Completion

June 2022 to Present

I was awarded with a certificate of completion for completing all requirements to be certified in classic and volume eyelash extensions.

Assessments

Retail customer service — Proficient

June 2022

Responding to customer situations in a retail setting Full results: Proficient

Customer service — Proficient

May 2022

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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