Melinda Mercado

Proficient Administrative Assistant with over 7 years of office experience, specializing in administrative work, problem-solving, planning, and optimal assistance and bringing forth exceptional customer service skills with an ability to communicate effectively between all departments. Experienced in creating schedules, making appointments, selling products, utilizing computer software, and providing clients with satisfactory customer service. Adept in handling personnel and other management-related issues. Duluth, GA 30098

+1-254-***-****

mercadomelinda068@

gmail.com

https://www.linkedin.com/i

n/melinda-mercado-b144b

6204/

EXPERIENCE

Senior Administrative Assitant, Succulent Skincare LLC - Sandy Springs, GA 01/2020 - PRESENT

● Scheduled appointments and meetings, ensuring the smooth flow of daily operations.

● Tracked, monitored, and followed up on all customer inquiries promptly.

● Created and distributed weekly operational updates to keep employees informed of changes and progress.

● Transcribed data accurately from paper/electronic documents into specified databases.

● Provided accurate document preparation, while adhering to confidentiality guidelines.

● Recorded and reconciled office expenses.

● Compiled financial reports for employee and travel expenses using various accounting and management tools.

Operations Specialist, Ulta - Dunwoody, GA

02/2022 - PRESENT

● Coordinated with logistics teams to ensure timely delivery of goods and services to customers.

● Developed and implemented processes to ensure accurate inventory levels, resulting in improved customer service.

● Filed and kept records in content management systems such as MS SharePoint, eDRMS, and Salesforce.

● Communicated with customers via phone and email to confirm deliveries and respond to inquiries.

● Produced thorough financial reports using Quickbooks. Assisted in with the warehouse management system.

● Managed inventory levels to ensure the availability of products and minimizing stock-outs/ excess inventory.

Connected Customer Associate, Floor and Decor - Brookhaven, GA 07/2022 - 02/2023

● Assisted as the point of contact for all store departments.

● Implemented department asset protection procedures.

● Worked with other customer support teams to develop high-quality levels of support.

● Processed purchases and handled payment transactions using in-home POS system.

● Provided management with daily log reports on calls, complaints, resolutions, order statuses, and escalations.

● Issued credit or a full refund for customer returns and reported product defects or damages resulting from the shipping process.

● Handled large amounts of cash and balanced cash drawer daily within

● Followed safety regulations while operating pallet jacks, forklifts, etc. SKILLS

Business

Correspondence

Spreadsheets

50 WPM

CRM Software

MS Office

Data Entry

Google Drive

10-Key

Editing

Computer Technology

Records

Multitasking

Stocking

Administrative

Support

Customer Service

Communication

Translations

Adaptability

LANGUAGES

English - Fluent

Spanish - Fluent

Portuguese (Brazil) -

Intermediate

Office Assistant, Chique Interior Designs LLC - Dunwoody, GA (Contract) 06/2022 - 03/2023

● Answered telephones, routed calls, and messages, and provided general information.

● Opened and routed incoming mail; distributed correspondence and other material to department staff/faculty.

● Operated a personal computer to draft correspondences, entered data, printed letters, labels, reports, and/or other materials.

● Copied materials as requested; oversaw the day-to-day operation of the copy machine.

● Established, maintained, processed, and updated files, records, and other documents.

● Scheduled appointments, meetings, and conferences, as appropriate to the position.

● Ordered, stocked, and distributed office supplies.

● Ran various routine errands, as required, for the unit/department. Assistant Manager, Ultimate Beauty Supply - Dunwoody, GA (Contract) 09/2021 - 02/2022

● Identified and recruited employees

● Established processes and monitored KPI’s

● Led a cross-functional team to launch new products on time and within budget.

● Operated cash register, credit card machine, and other electronic equipment

● Assisted customers with locating items and provided product information.

● Performed regular audits of the store to ensure items were in the correct locations and pricing was accurate.

● Planned and coordinated shipments, for on-time delivery of goods. Data Entry Operator, Concentrix - Atlanta, GA (Contract) 05/2019 - 11/2021

● Researched and corrected errors in data entry.

● Cross-checked data with source documents

● Performed data mining and extraction from multiple databases to compile datasets for analysis.

● Created reports to summarize data entry activities.

● Entered large volumes of data with accuracy and in a timely manner

● Transcribed data from paper/electronic documents into specified databases.

● Developed and maintained data entry guidelines and processes

● Prepared data for import into other systems.

Warehouse Studio Assistant, J’adore Fancy - Fort Lauderdale, FL

(Contract)

01/2019 - 05/2019

● Organized and managed the warehouse operations

● Oversaw the daily loading and unloading of goods

● Coordinated with shipping and receiving departments

● Processed and audited inventory data

● Resolved customer complaints in a timely and professional manner.

● Tracked and documented incoming mail and outgoing deliveries.

● Managed studio accounts, tracked expenses, and prepared invoices and payments. Developed and maintained relationships with clients and vendors Leasing Office Assistant, Lakes At Pembroke - Pembroke Pines, FL 01/2018 - 01/2019

● Operated office equipment such as printers, copiers, fax machines, and scanners, ensuring smooth processes of office operations.

● Answered and directed incoming calls to avoid missed customer inquiries.

● Managed calendar and travel arrangements for senior management.

● Created and maintained accurate records of rental activities and tenant data in compliance with company policies and procedures.

● Developed a strong working knowledge of local rental laws and regulations.

● Maintained a database of contacts and clients for improved customer service. TECHNICAL SKILLS

Microsoft Excel, Salesforce, Zendesk, Google Suite, Monday, Adobe, Prezi, MS Powerpoint, Obsidian, etc

EDUCATION

American InterContinental University, Atlanta, GA - AABA in Business Administration

04/2021 - 03/2023

- 3.8 GPA

- Continuing education in Medical Billing & Coding. Franklin Academy, Southwest Ranches, FL - HS Diploma 09/2017 - 01/2021

- 3.9 GPA

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