Quandrea Bryant

**** ***** **

Columbus, Ga *****

229-***-****

adyzus@r.postjobfree.com

Skills

Advanced Excel, tech-forward, digital operations, customer relationship management, team-oriented, computer software, conversational Spanish, multi-task, promptly solving problems, memorized over 55 company systems.

Experience

July 2022 - PRESENT

Cigna Healthcare - Customer Service Advocacy/ IT Support

● Provided customer support with a professional, friendly, and patient attitude.

● Checked eligibility along with source systems discrepancies..

● Listened, diagnosed, and resolved technical issues guiding users through solutions step-by-step such as trouble shooting, creating tech central tickets for unresolved issues, document calls, etc.

● Politely addressed any customer's complaints, escalating to management when necessary. April 2022 - June 2022

Cheddars - Server

● Served lunch and dinner to 50-100 customers per shift at a national chain restaurant.

● Memorized over 30 menu items and specials to give customized recommendations to guests.

● Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time

● Warmly greeted new and returning customers and developed relationships. September 2021 - March 2021

Burlington - Cashier

● Maintained a clean, organized inventory and curated seasonal clothing and accessories displays.

● Anticipated customer needs and provided them with high-quality service.

● Handled POS system transactions which included credit, cash, exchanges, returns, and refunds to ensure accurate cash flow.

Education

2

Highschool Diploma

Contact this candidate