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Medical Assistant Customer Service

Location:
Dallas, GA
Salary:
$17.00
Posted:
August 16, 2023

Contact this candidate

Resume:

Stephanie Alcantara

Medical Assistant

Marietta, GA 30064

adyzud@r.postjobfree.com

404-***-****

Responsible Medical Assistant who thrives in delivering compassionate efficient care in a fast-paced environment. Seeking a rewarding position as a Medical Assistant where my experience of both front and

back office medical assisting duties will be greatly employed. Work Experience

Access Control Specialist

Cobb County Community Services Board - Marietta, GA November 2019 to Present

I greet clients at my window check in for appointments, collect documents needed and make copies. I also do the prescribers schedule and spreadsheet and also collect payments and memo to chart and EMR system

Medical Assistant

American Family Care - Marietta, GA

December 2018 to July 2019

Greeted patients, performed vitals, administered injections, verified insurance, performed EKG and checked patients out. I also did referrals and called in prescription. Medical Assistant

PHYSICIANS MEDICAL GROUP - Atlanta, GA

August 2017 to October 2018

Greeted Patients, vital signs and I also did drug testing for medication. Medical Assistant

Sumner Neurology Associates - Marietta, GA

April 2016 to July 2016

678-***-****

Welcomed patients and checked them in for their appointment. Explained the practice procedures to new patients. Handled incoming calls and responded to queries in a warm and professional manner. Verified insurance eligibility and health care coverage of the patients before services are provided. Recorded patients'

medical history, vital statistics and test results in their medical records. Ensured exam rooms were clean, stocked, and ready for patients. Assisted the physician with procedures, exams and patient education. Cleaned, prepared, and sterilized instruments. Ensured that all the reports are filed in the electronic system.

Other duties included calling patient to remind them of their appointments, making copies, faxing documents

following HIPAA guidelines, etc. Reason for leaving: Moved back to Rhode Island for family support after the sudden demise of a close family member.

Caregiver

Visiting Angels - Roswell, GA

January 2016 to April 2016

770-***-****

Assisted clients in their homes with their daily living activities including bathing and basic hygiene, dressing,

meal preparation following dietary requirements and light housekeeping. Assisted patients with transfers,

folly catheter and incontinence care. Obtained and documented client vitals. Arranged medicines to be taken on schedule by providing appropriate reminders. Facilitated activities for physical and mental stimulation such as walking, light exercise, reading, etc. Reported health and environmental issues immediately to my

supervisor. Followed the care plan for each patient, company regulations and safety precautions always. Reason for leaving: Career advancement to a medical assistant position. Medical Assistant Intern

American Clinic for Preventive Medicine - Marietta, GA December 2014 to April 2015

770-***-****

Greeted all patients and visitors in a pleasant manner both on the phone as well as in person. Managed the multiple phone line system of the clinic. Prepared patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; reporting patient history summary. Assisted the physician as needed. Administered injections, medications, EKGs/tests per doctor's orders. Maintained and updated patient's medical information using the Electronic Health Record. Collected and properly

labeled blood specimens. Cleaned and stocked exam rooms daily, ordered, stocked and maintained supplies,

observed & adhered to HIPAA regulations. Reason for leaving: Externship. Cashier

HMS - Warwick, RI

November 2009 to August 2012

Greeted customers and accepted payments for their merchandise which required the ability to handle all types of payments (cash, check, credit card). Maintained an accurate cash drawer. Processed returns and exchanges. Kept abreast of the company software for entering pricing information. Answered customer service calls regarding the company policies and procedures while providing superior customer service. Reconciled cash drawer at the end of every shift. Assisted with the training of new employees. Maintained a

neat and organized work area. Reason for leaving: Externship. Cashier

Walmart - Warwick, RI

February 2006 to May 2007

401-***-****

Assisted customers with a positive attitude and a smile. Handled cash, check, and credit and debit card transactions. Informed customers about the store's special promotional offers, sales, and discounts. Settled

customer issues pertaining to product pricing and UPC codes. Priced, stocked and organized merchandise Met Company standards in relation to merchandising, housekeeping, security, and loss prevention requirements. Reason for leaving: Externship.

Education

Diploma in Medical Assistant

Everest Institute - Marietta, GA

2014

Diploma

Johnston Senior High School - Warwick, RI

Skills

• ACCESS (Less than 1 year)

• COLLECTION (Less than 1 year)

• CPR/ (Less than 1 year)

• EXCEL (Less than 1 year)

• INFECTION CONTROL (Less than 1 year)

• CPR

• EKG

• EMR

• Injections

• Patient Care

• Receptionist

• Vital Signs

• Epic

• CPR Certified

• Vital Signs Experience

• Customer Service

• Microsoft Word

• Filing

• EHR

• Scheduling

• Front desk

• English

• Medical office experience

• Nursing

• Microsoft Office

Certifications and Licenses

CPR

First Aid Certification

Assessments

Call Center Customer Service — Completed

August 2019

Applying customer service skills in a call center setting. Full results: Completed

Nursing Aide Skills — Familiar

August 2019

Measures a candidate’s ability to provide nursing aid to patients using knowledge of relevant equipment and procedures.

Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Core Competencies

- Vital Signs - Equipment/Supply Management - Patient Scheduling

- Specimen collection - Medicine administration - Maintain Patient Files

- Lab Testing/Phlebotomy - Infection Control - CPR/First Aid Certification

- Injections - Medical Terminology - HIPPA & JCAHO Knowledge Computer Skills

MS Windows, Windows XP, Word, Excel, Access, Publisher, Outlook, PowerPoint and Internet Research. Use of dual screen monitors.



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