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Project Manager Customer Service

Location:
Kansas City, MO
Posted:
August 16, 2023

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Resume:

ROSE DANIELS-MCINTOSH

MOBILE: 816-***-**** • E-MAIL: adyzu3@r.postjobfree.com

*** *. **** *** • INDEPENDENCE, MO 64053

PROFILE

A highly motivated, goal-oriented, skilled professional who exhibits consistent production and quality. My passion for success and ability to grasp new concepts quickly allow me to succeed in a high-paced, demanding environment. An active team player with strong interpersonal skills who pursues new ideas for professional growth. An affinity for problem solving, dedication to customer service, experience with retail functions and eagerness to excel.

Key Strengths

■Advanced Human Resource Management and Payroll Skills

■Excellence in Mathematics and Problem Solving

■Leadership and Training

■Advanced job-specific computer skills including a variety of different software.

PROFESSIONAL EXPERIENCE

W

2017-2020 Nine Pumps-VALERO North Kansas City, MO

Store Manager

Responsibilities:

■Manage and delegate store operations to all clerks

■Work closely with store owner on merchandise presentation, inventory, and financials

■Interview prospective new employees and train new hires.

■Work with vendors (Coca-Cola, Pepsi, 7-up, Palmentere Brothers, Farner Bauken) on inventory and merchandising.

■Operate VeriFone Topaz cash registers daily.

■Generate daily, weekly and monthly financial reports for store owners review

■Supply our customers with excellent customer service.

2007-2012 Manor Care Health Services Overland Park, KS

Human Resources / Payroll Coordinator

Responsibilities:

■Manage and process payroll for 280+ employees at a 250 bed skilled nursing facility that specializes in post-acute rehabilitation, long-term care and Alzheimer’s patients.

■Ensure that general clerk enters all employee time punches in to KRONOS (time keeping system) verify accuracy and electronically submitted to corporate office bi-weekly.

■Interview prospective new employees and conduct new hire orientation.

■Process background checks, coordinate drug screenings and verify employment for new hires.

■Conduct E-Verification for all new hires utilizing I-9 forms.

■Collaborate with facility administrator and department managers to update and enforce all facility and corporate HR policies and procedures.

■Utilize PeopleSoft to enter all new hires into corporate database, process transfers, promotions, and terminations.

■Expedite preparation and compliance of files for health organization and accreditation.

■Monitor employee files for compliance by utilizing computer generated reports.

■Process, research and follow-up on employees’ benefit enrollments and issues.

■Manage and follow-up on all worker’s compensation cases.

■Manage and follow-up on all FMLA cases.

■Work with eligible new hires on the WOTC.

■Supervise and delegate projects to general office clerk.

2007-2008 Oconner & Grant, CPA Overland Park, KS

Executive Assistant

Responsibilities:

■Actively serviced clients with tax preparation.

■Utilized QuickBooks to perform general accounting and bookkeeping for clients.

2006-2007 REMAX – Mangas/Welch, Inc. Overland Park, KS

Office Manager

Responsibilities:

■Processed employee payroll bi-weekly

■Process, follow-up and close out of buyer/seller contracts.

■Worked closely with banks on getting new and managing existing foreclosure properties.

■Managed and maintained financial journals and general ledgers.

■Actively managed accounts payables and receivables.

■Collaborated with brokers/owners to implement new office functions and procedures to assist with bookkeeping, property maintenance & contract management.

2002-2005 Ric-Man International, Inc. Pompano Bch, FL

Started as Assistant to Controller – Promoted to Assistant Project Manager

Responsibilities:

Assistant to Controller

■Managed accounts payable department.

■Assisted controller with general bookkeeping, posting accounts receivable, vendor file maintenance, project file maintenance.

Assistant Project Manager

■Assist project manager with neighborhood improvement projects ($2-$7 million dollar contracts).

■Tracked and prepared employee job-site payroll weekly.

■Actively distribute and track job-site purchase orders.

■Process sub-contractor work order contracts.

■Collaborate with sub-contractors on scheduling work orders.

■Actively managed accounts payables and receivables.

■Order and track all supplies for projects (pipe, fittings, rock, etc.).

■Process and submit monthly pay estimates presented to city and county engineers.

■Present unforeseen work claims to city and county engineers.

EDUCATION

■1998-2000 Broward Community College Davie, FL

Associates of Science – Business

■1998-1998 Sheridan Vocational/Technical Hollywood, FL

Office Support Certification

■1994-1998 Cooper City High school Cooper City, FL

High School Diploma

SKILLS

Proficient in the following computer software programs:

■Spreadsheets – Microsoft Excel, Lotus

■Word Processing – Microsoft Word, WordPerfect

■Accounting – KRONOS (payroll), QuickBooks (accounting), Timberline (construction accounting,

■ Peachtree (construction accounting)

■Human Resources - PeopleSoft Oracle

■Tax – Drake Tax Software

■Cash Register – VeriFone Topaz & Ruby

■Database – PointClickCare (long-term care patient database), Heartland MLS Web (real-estate property database).

REFERENCES

■Available upon request



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