Customer Service Nursing Assistant
Resume:
Melissa Frost
Sales Representative/Customer Service Representative
Fayetteville, AR 72703
adyztn@r.postjobfree.com
I desire to work for a company that will allow me to enhance my customer service and sales experience and become a great asset to that specific company. I have approximately one year of sales experience and over 15 years of customer service experience. I am dependable, trustworthy, punctual, as well a team player, but yet I can become easily motivated to work independently. Authorized to work in the US for any employer
Work Experience
Certified Nursing Assistant
Northport Health Management Systems - Fayetteville, AR January 2019 to Present
I assist the elderly and disabled with their daily living activities, as well as, providing both personal care and companionship.
CNA - Certified Nursing Assistant
Certified Nursing Assistant
Good Shepherd In Home Care - Springdale, AR
March 2015 to August 2017
Good Shepherd In Home Care
589 White Rd. Suite A
Springdale, AR
March 2015 to August 2017
I assisted the elderly and disabled with their daily living activities. I also provided meal prep and meal planning, as well as companionship.
CNA - Certified Nursing Assistant
Certified Nursing Assistant
Good - Lowell, AR
January 2017 to June 2017
Certifed Nursing Assistant
BrightStar Care - Fayetteville, AR
August 2011 to March 2015
Cosmetologist/Retail sales clerk
JCPenney Salon - Fayetteville, AR
October 2012 to January 2013
I performed various hair services on my clients, as well as suggesting hair products that would help them keep their hair maintained. Retail sales was also a requirement for this job, and I sold many products to my clients, as I recommended that they visit the salon again for their future hair care needs.
Sales Clerk
JCPenney - Fayetteville, AR
January 1996 to August 2000
I assisted customers in finding merchandise that they were looking for, as well as being a cashier at the register. I also maintained the sales floor by providing cleanliness and organization and making it easy for the customer to find their desired merchandise. Education
Master of Business in Healthcare Administration in Business University of Phoenix
January 2017
High school diploma in General Studies
Fayetteville High School East - Fayetteville, AR
August 1990 to May 1992
Skills
• Caregiving
• Home Care
• Nursing
• Senior Care
• Food Preparation
• Meal Preparation
• Vital Signs
• Patient Care
• Dementia Care
• Personal Assistant Experience
• Laundry
• Alzheimer's Care
• Cleaning Experience
• Infection Control Training
• Memory Care
• Hospital Experience
• Outside Sales
Awards
Customer service representative
December 2012
I received a customer service award pin for providing a certain number of customers with excellent customer service. The customer provided feedback on the service he or she received to the store manager of the salon and then, she in turn, provided that information, as well as other customers' feedback, to the store manager. After careful deliberation, the managers decided to award me the pin. Certifications and Licenses
CNA
Assessments
Sales Skills — Proficient
October 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Proficient
Outside Sales — Proficient
October 2020
Understanding and responding appropriately in sales scenarios, and performing common sales calculations.
Full results: Proficient
Data Entry: Attention to Detail — Familiar
July 2020
Maintaining data integrity by detecting errors.
Full results: Familiar
Customer Focus & Orientation — Proficient
October 2020
Responding to customer situations with sensitivity. Full results: Proficient
Typing — Completed
October 2020
Transcribing text using a standard keyboard.
Full results: Completed
Data Entry: Accuracy — Completed
October 2020
Entering data quickly and accurately.
Full results: Completed
Administrative Assistant/Receptionist — Familiar
October 2020
Using basic scheduling and organizational skills in an office setting. Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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