Customer Service Community Manager

CM Catherine Macabulit

San Diego, CA ***** 619-***-****

*********.*********@*****.*** Bold Profile

PROFESSIONAL

SUMMARY

Motivated Assistant Community Director well-versed in fair housing laws, the ADA and other standards applicable to the multifamily buildings. Excellent relationship-building and verbal and written communication skills. Prepared to bring 10 years' experience in the field to a challenging new role with room for career advancement. Hands-on Community Manager known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset. Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures. SKILLS Performance optimization

strategies

Yardi & Microsoft platform

proficiency

Marketing expertise

Team leadership

Leasing and sales

Staff management

Customer service ordinate

Lease Documents

Vacancy Marketing

Rental Pricing Strategies

MS Office Suite

Resident Relations

Leasing and Sales

WORK HISTORY ASSISTANT COMMUNITY MANAGER 02/2023 to 04/2023 The Community Builders Boston, MA

Worked with maintenance staff to complete timely repairs and enhancements.

Received and processed resident payments, and updated system accounts with latest information.

Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.

Met with residents to gather information and develop effective solutions. Organized and executed launch of 2 communities

Collected rental payments from residents and kept meticulous records of delinquent accounts.

ASSISTANT COMMUNITY DIRECTOR 05/2022 to 01/2023

FPI Management

Managed administrative functions like month-end close and contract preparation.

Conducted property checks and addressed violations with residents. Organized resident meetings for issues such as crime watch and community relations.

Processed and submitted invoices to corporate.

Collected rent and utilities for 506-unit property and maintained 95 % delinquency rate.

Built relationships with residents, families and community. Developed and implemented unique and engaging activities for residents. Maintained documentation, wrote reports and tracked expenses using Yardi, Realpage, Appfolio

Accepted and processed payments for regular costs and special fees. Oversaw facilities maintenance and repairs to improve resident quality of life.

Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.

Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.

Referred families to shelters, legal resources and educational programs. Collected rent and utilities for 506-unit property and maintained 98% delinquency rate

Conducted property checks and addressed violations with residents Organized resident meetings for issues such as crime watch and community relations

LEASING MANAGER 07/2019 to 02/2022

Trilar Management Group

Boosted occupancy 17% first month by leveraging market knowledge and successful promotional strategies Created, coordinated and engaged in marketing campaigns

Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service Developed and implemented tactical marketing plans Trained leasing professionals on regulatory requirements, company policies and office procedures

Managed daily and weekly marketing and leasing plans Worked with property managers to maintain market readiness and facilitate smooth transitions

Conducted property showings to highlight features, answer questions and redirect concerns to close contracts

Collected, completed and processed lease applications Created and submitted daily reports on leasing activities Administered operations to handle needs of more than 1500 tenants across 2 property unit

Collected, completed and processed lease applications. Monitored performance of individual leasing agents and coached on successful strategies.

Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.

Managed daily and weekly marketing and leasing plans. Trained leasing professionals on regulatory requirements, company policies, and office procedures.

LEASING MANAGER 01/2017 to 02/2019

Cambridge Management Group

Trained leasing professionals on regulatory requirements, company policies and office procedures

Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects Created, coordinated and engaged in marketing campaigns Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution

First two weeks of working here I managed to get over 200 applications. Developed and implemented tactical marketing plans Conducted property showings to highlight features, answer questions and redirect concerns to close contracts

Assessed property, compiled information and wrote reports regarding findings for submission to director

Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements Collected, completed and processed lease applications Managed daily and weekly marketing and leasing plans. Trained leasing professionals on regulatory requirements, company policies, and office procedures.

LEASING CONSULTANT 06/2015 to 01/2017

NPM Staffing Group

Performed background checks on over 500 apartment applicants Toured property with prospective tenants and provided wealth of information in regards to its key features

Held high approval ratings maintaining occupancy and percentage of over 95%

Verified tenant information before accepting lease applications, to maintain accuracy

Helped clients find leases to suit all kinds of needs such as handicapped access, pet-friendly locations and one-story configurations Inspected properties before and after new tenant move-ins to efficiently schedule maintenance, cleaners and vendor services Greeted clients, showed apartments, and prepared leases. Verified tenant incomes and other information before accepting lease applications.

EDUCATION No Degree Nursing Assistance 07/2014

Kaplan College - Indianapolis, Indianapolis, IN

CERTIFICATIONS Grace Hill - Fair housing & Leasing Certification Nominated for the San Diego's Mark of Excellence Award for 2019 as a Leasing Professional

Completed First Tuesday's full real estate licensing course LANGUAGES tagalog

Native or Bilingual

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