Sheila Shipp

Indianapolis, IN *****

463-***-****

SUMMARY OF SKILLS

Excellent data entry skills.

Outstanding ability to work with a team.

Ability to work with limited supervision.

Excellent interpersonal and customer service skills. Very conscientious of deadlines

EMPLOYMENT HISTORY

State of Indiana

Indiana Department of Health

January 2020 to April 2023

Medical Claim Processor

Scan in claims

keying and entering information from 1500

processing claims

Answering phone calls from providers wanting claim status Weekly production sheets

keeping IHCP updates current

Discovery Commons

Concierge

May2021 to November 2022

Customer Service, would help clients with their needs Delivered packages and Newspapers to rooms / helped with the basics information

Received calls from family member, took messages

Greet visitors for tour / answered questions

Light housekeeping

Took orders / Served in dining area/ dish washing

Rose International Agency

October 2019 to January 10,2020

Government Center

CCDF Eligibility Clerk

Criteria in determining eligibility

Proofread application

Quotas & Deadlines

American United Life Insurance Company

December 2002 to 2018

File Clerk

Scan Tech Senior

Filing, sorting, prioritizing

Scanning documents into system, indexing, power imaging File/mail runs

Customer Service

Cross training across different division

Research participants information to send to the right consultant/customer Answer calls from customers

National City Bank Indianapolis, Indiana

Data Entry/Shipping Clerk December 1995 to April 2002 Enter credit card payment

Shipping and Receiving

Filing

Lock box payment

Processed claims for lost or stolen ATM card

Checked balances and other banking concerns