Customer Service Representative
Resume:
Alexandria
Caston- Thomas
Experience
February *020- Present
Licensed Medicare Agent • Health Plan One Medicare Solutions
• Assist Medicare eligible individuals to select the appropriate Medicare health insurance plan.
• Present potential solutions using our world class suite of insurance products
• Abide by the procedures, rules and requirements of Health Plan One, regulatory bodies, and state
• Meet monthly sales goals including applications submitted, conversion, hours, AVG handle time, 200+ outbound calls per day, 50+ Voicemails per day
• Adhere to work schedule consistently
• Certified in Humana and Aetna
August 2019- February 2020
Customer Service Representative • USAA
• Responds to telephone calls, emails, and Contact US posts from customers/non customers by answering their questions about banking solutions in a timely and efficient manner
• Provides merchant verifications
• Provides a high level of responsiveness to customer inquiries in regards to their accounts
• Stays abreast of processes and procedures related to electronic banking solutions and assists customers with concerns related to those products
• •Assists customers with Online Banking Enrollment and resets password
• •Assists customers with account maintenance to include address, telephone, and email addresses
• •Processes Online Banking enrollment verification letters
• Block loss, stolen or compromised ATM, Debit and credit cards: Order new and replacement cards
• Adheres to all policies, procedures, expectations, laws, and regulations
• Demonstrates consistent professional appearance, behavior, image, ethics, integrity, and represents the USAA Brand
• Maintains and handles all confidential matters and information Los Angeles, CA
adyzsb@r.postjobfree.com
March 2011- February 2019
Customer Service Representative • Nike/Converse
• Deliver the best possible service and attention to all consumers
• Assist the team in executing all daily retail operations to ensure premium service and smooth store functioning
• Develop positive relationships with consumers and teammates
• Be an active member of the store community by attending and supporting store events
• Model reliability and flexibility by being able to work flex shifts Education
Harold Washing Community College - Chicago, IL
September 2010- July 2012
References
[Available upon request.]
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