LyndaMarie Flores

***** * ******** ******

Apt **

Portland, OR 97233

971-***-****

adyzs7@r.postjobfree.com

SKILLS

Highly enthusiastic customer service professional with 12 years client interface and phone experience. I also enjoy working with a diversity of people. EXPERIENCE

Ross, Portland - Stock Associate

August 2019 - PRESENT

● Ability to regularly push, pull and lift more than 20 pounds.

● Follows all Mark-out-of-stock(MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve disposals.

● Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.

● Clean, sweep, organize aisles where needed or in the stockroom.

● Maintains the Covid protocol.

Fred Meyers, Portland - Cashier

November 2018 - November 2019

● Cashier/Checker is responsible for being visible and actively greeting, engaging and assisting customers.

● Cashiers process customer transactions through the check lane quickly, accurately, and efficiently.

● Checkers understand the Point of Sale (POS) system, and handle various tenders such as Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, complex loyalty offers, coupons and checkout procedures according to company policy.

● Understanding and adhere to the company's limits on cash shortages and/or overages and work honestly and effectively to control loss.

● Cashier needs to understand and adhere to guidelines on restricted sale items (Alcohol, Tobacco, DVDs)

● Follow established policies and procedures (where applicable) for postage stamps, gift cards, and coupons.

Providence, Regional Medical Staffing Coordinator - Portland August 2018 - October 2018

● I position an essential for daily operations of a 24/7 centralized staffing office (Nursing Resource Center).

● Had to position to place hospital and contract personnel using the Kronos Scheduling System to meet staffing needs for patient care units at multiple IUH facilities and to provide administrative assistance to the centralized staffing office operations.

● Used the Kronos Scheduling System to maintain a live schedule which will allow Leaders to make timely and fiscally responsible staffing decisions.

● I had to enter real time data which decreases time requirements for Leaders and timekeepers.

Active Telesource, Customer Service Representative - Portland October 2016 - August 2018

● Provided accurate and appropriate information in response to customer inquiries.

● Demonstrated mastery of customer service call script within specified time frames.

● Developed effective relationships with all call center departments through clear communication.

● Provided cross training to new staff members.

● Assisted with the development of the call center's operations, quality and training processes.

● Properly directed inbound calls in phone queues to improve call flow.

● Promoted to another department for Lease Services.

● Accurately made service orders for the technician to inspect equipment.

● Trained on a new software, via DocuSign Outlook.

● I have provided with the best customer service skills to the customers whether it be business or residential.

● I have also been acknowledged by the customers on how well my communication skills have been and the empathy I show them.

● I am energetic whether it be on the phone or to my peers. EDUCATION

Sanford Brown College, Portland - Medical Billing and Coding Certification

January 2011

Helensview High School, Portland - Diploma

June 2005

AWARDS

Best Call performance certificate

Employee of the month

Computer skills certification

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