Profile

An energetic customer service professional with solid experience providing dependable customer support. Strong problem-solving skills coupled with initiative and accuracy providing a first-rate experience for the customer to facilitate the development of strong customer relationships. Excels in fast-paced environment; works well independently as well as part of a team.

Skills

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Typing (45+wpm)

Data Entry

Filing/Editing

Telephone Skills

Bartending TABC

Marketing

Communication Skills

Everyday Office Procedures

QuickBooks

Professional Experience

New Deal Logistics, Katy, TX January 2020– July 2021

Lead Driver/ Team Lead

Managed a small team to be the best driver team at new deal

Morning Huddle Updating all new deal staff with the weeks winning team, what we need to work on and what our strong points are

Rewarded drivers with prizes for great stats at the end of the week

Kept team up to date with their numbers and customer ratings

Trained new Drivers how to load trucks and deliver packages successfully

Assisted amazon warehouse employees with new hires as well

Daily dispatch

Checking drivers in and out making sure their keys, gas cards and insurance is returned after each shift

Flagged trucks for maintenance

Assign daily routes to drivers

Provide support/ rescue to lost, injured, stuck drivers

Aloft Katy October 2019 – July 2020

Bartender/ Bar Manager

Liquor inventory/ order

Make & serve craft cocktails

Built and maintained relationships with liquor reps

Assist with curating hotel events

Make bar schedules

Train new hires

Set bar standards (cleanliness and consistency)

Open & close the bar

AT&T Call Center Missouri City, TX June 2018 – October 2019

CSR Inbound Call Center

Provided floor support

Assisted coaches with new hire training

Answered 70-100 inbound calls per day

Saved unhappy customers with current promotions

Cancel/ Add new service

Sold and activated new devices

Set appointments for installs or repairs

Worked on 2 monitors at once

Consistently top in the call center for non-repeat calls, customer service and saved disconnects

Fox Hollow Nightclub, Houston, TX May 2015 – April 2019

Bar Manager

Make sure all drawers are functioning properly and counted

Placed weekly liquor order

Counted Liquor after every shift

Count down drawers at the end of each shift

Make sure bar is properly staffed for each shift

Check out all employees at closing

De-escalate irate customers

Created craft cocktail menu

Created digital marketing flyers

Organized hosting’s and fashion shows

Drop cash after every shift

Interact with liquor sponsors, pos manager, Liquor rep.

Train bar staff

Prospect Park Sports Bar, Houston, TX

Bartender/ Manager March 2014 – June 2016

Managed check books for both locations

Responsible for reservations for both sport bar locations

Kept logs of all expenses

Answered/routed calls efficiently

Managed all vendor accounts

General filing

General bar duties

Made craft cocktails for guests

Education

Wayne State University – Detroit, MI 2009

Major: Fashion Design

Southfield High School – Southfield, MI 2005

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