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Customer Service Communication Skills

Location:
Casablanca Prefecture, Casablanca-Settat, Morocco
Posted:
August 16, 2023

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Resume:

Education

ATAMtraining (Accueil Dans Les Transports

Aériens Et Maritimes) at the CFPNC Centre

(Centre De Formation Du Personnel Navigant

Commercial) - Casablanca

**** – 2022

* *** ******* ** ***pitality and tourism

(welcoming in Air and Maritime Transport) at

the CFPNC Center (hospitality Commercial

Flight Crew Training Center) - Casablanca.

CFPNC

2020 – 2021

Level high school

2018 – 2019

Certificates

Certificat qatar Hostess

certificate of achivement of Great Food Sale

Food training from marriott

Professional Experience

Hostess in hotel le Méridien City Center Doha

I worked during the World Cup period I've been

working in a different outlet im Responsible

for resivation Answers to telephone calls

Welcomed guests, confirmed

reservations;transferred calls. • Completed

opening and closing procedures

2022-10 – 2023-04 doha, Qatar

Reception

Kenzi tower hotel in charge of welcoming

booking and providing guests with

informations responsible of check in and

check out directing guests and assisting them

about hotel accomodation

2020-04 – 2021-03

Reception company pingouin

Company Penguin of ice cream I was in charge

of taking orders for different shops. d the

schedule of reservations and distribution

among servers. Answered phones recorded

confirmed reservation transferred calls special

wait times, Welcomed guests

2018-01 – 2019-01 Mohammadia, Morocco

IMANE Cherif

Messaoudi

adyzpx@r.postjobfree.com

+212*********

Casablanca

Morocco

1998-07-11

Single

Profile

Ihave Diploma in tourism and hospitality I am

keen to follow a career in aviation or hotel

,Tourism I am well organized, highly motivated

and have excellent communication skills. In

addition

Languages

English

Fluent

French

Good

Spanish

Beginner

Arabic

Mother tongue

Hobbies

Swimming

Cooking

Tracking

Sport

Skills

Great communication skills

Excellent customer service

. Ability to work under pressure and for long

hours

Emergency care CPR and ferst aid

Flexibility and adaptability

COMPUTER SKILLS Word, PowerPoint, Excel



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