Customer Service Administrative Assistant
Resume:
Dana Timmons
Retail Sales, Customer Service, Beauty & Skin Care, Makeup Artist Leader
Wappingers Falls, NY 10520
**********@*****.***
Administrative Assistant, Makeup Artist, customer service, retail sales associate Authorized to work in the US for any employer
Work Experience
Beauty Ambassador
Bare Escentuals - Poughkeepsie, NY
June 2017 to January 2019
● Assists with non-sell tasks as assigned.
● Consistently creates a welcoming environment for the client, focusing on the fun factor, the girlfriend experience with equal focus in driving top line sales.
● Uses ice-breakers to build relationships with clients. Asks open-ended, probing questions to gain understanding of skin care and other beauty needs. Confirms the client needs, offering products through demonstration and education. Confirms choices and closes the sale.
● Consistently utilizes company tools and resources, building a client based business and following up accordingly.
● Meets/exceeds all personal goals.
● Assists in the maintenance of merchandising/display/marketing standards and that store is consistently replenished.
● Assists in the maintenance of consistent standards of cleanliness, maintenance and organization.
● Follows all safety and emergency procedures.
● Follows all policies and procedures. Immediately reports any variances to Store Managers, District Manager, Store Operations or Human Resources.
● Assists in the preparation and completion of accurate physical inventory as requested.
● Refers qualified Beauty Ambassadors to management.
● Maintains open/flexible availability at all times.
● Consistently follows the BareMinerals Appearance Guidelines.
● Creates and ensures an environment where all employees are treated fairly and respectfully.
Beauty Advisor
Sephora - Poughkeepsie, NY
September 2019 to November 2020
● Proactively approaches clients in a friendly manner to determine how to provide a rewarding client experience
● Seeks out and absorbs knowledge of products and techniques to stay up to date on beauty trends
● Participates in activities in assigned area(s) to support core standards and ensure merchandise is well presented and available for the client
● Models a strong brand identity based on the Sephora Inside JCP values and culture
Sales Associate
Torrid - Poughkeepsie, NY
April 2019 to August 2019
• Uses Selling Skills
• Provides a shopping experience that will encourage customers to return by demonstrating good product knowledge, friendly personal presentation, and professional handling of difficult situations
• Covers the sales floor zone as assigned
• Performs cash register functions as required and ensures accuracy and efficiency
• Shares fashion knowledge and information with customers and members of store team
• Assists with planogram changes including store map, wall, fixture, merchandising mix, etc.
• Follows the visual standards for proper presentation, and housekeeping standards or cleanliness and neatness
• Communicates fashion trend information to management and respective HQ partners
• Complies with loss prevention policies and procedure
• Is aware of activities on the selling floor, informs management of suspicious activities and appropriately responds to these activities as necessary
• Understands and complies with Company policies and procedures
• Assists in the organization of backroom including stocking and arranging products and supplies
• Performs other duties as assigned
• Works and communicates well with others, regardless of position, to achieve best results
• Appropriately represents the store to customers and co-workers
• Maintains professionalism at all times
• Takes direction well and follows though with SM/ASM on assignments
• Takes responsibility for own performance and consistently meets commitments Waitress/Bartender
Luckys - Beacon, NY
September 2014 to August 2015
● Provided excellent customer service: worked closely with restaurant staff to ensure that orders were served in an efficient timely manner
● Trained incoming staff regarding the restaurant's procedures, culture and practices
● Collaborated directly with Quarterdeck partners and sponsors to ensure promotion and upward sales - worked with staff
● Gained immeasurable experience in multitasking, oral and verbal communication, customer satisfaction, and conflict solving Independent Beauty Consultant
Mary Kay Inc - Wappingers Falls, NY
February 2009 to January 2014
● Beauty consultant for this well established company. Conducted one-on-one client consultations to identify skin care needs & answer questions regarding product line. Preform facials & makeovers as well as conduct open houses &
● Marykay
● parties upon request. Managed all aspects of the business including inventory control, sales & marketing, product presentation, customer relations & bookkeeping & tax preparation,
Waitress/Server
Dutchess Diner - Poughkeepsie, NY
September 2011 to December 2013
● Escorts customers to their tables and ensures they are settled comfortably; offers coffee and other drinks
● Presents the menu to customers, answers queries about it, and makes suggestions if necessary
● Informs patrons the restaurant’s daily specials
● Explains the preparation and cooking methods as well as ingredients of various menu items
● Takes orders from customers for food and beverages, writes down or memorize the orders; and enters information into the computer for transmittal to the kitchen
● Serves food and beverages promptly
● Ensures that customers are enjoying their meals or that they do not have any problem with their food
● Checks their identification to make sure that they meet the minimum age requirement for consuming alcoholic beverages
● Collects the customers’ payments and prepares bills with itemized costs and appropriate taxes
● Prepares and tidies up the tables or counters; makes sure there are enough salt, sugar, pepper, cream, other condiments and napkins in every table or counter.
● Performs other duties like brewing coffee and preparation of salads and appetizers
● Decorates dishes prior to serving
● Ensures that there are adequate supplies of food, tableware, linens, and beverages
● Offers wine selections, put this in the proper wine glass, and pour the wine for customers
● Stays alert for customer’s requests and be prompt to address them
● Performs other tasks assigned by supervisor or manager from time to time Administrative Assistant
Flavormatic Industries Inc - Town of Wappinger, NY February 2004 to January 2006
● Kept detailed records of important conferences such as board meetings and committee meetings.
● Word-processed documents, edited and proofread when necessary, wrote thank-you letters and prepared mailing lists.
● Managed incoming and outgoing mail/emails/checks and kept a daily deposits ledger.
● Helped company employees with administrative issues on a regular basis.
● Answered and initiated calls, took and reported messages in a timely accurate fashion and received visitors and directed them wherever required.
● Maintained front-desk areas clean, spacious, and presentable.
● Maintained good, productive contacts with clients and company staff.
● Performed bookkeeping and accounting work such as bank transactions, accounts report and insurance.
Education
High school or equivalent
Croton Harmon High School - Croton-on-Hudson, NY
September 1988 to June 1992
Associates
The College of Westchester
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