Product Manager Business Processes

HARPREET SEHGAL (CANADIAN PERMANENT RESIDENT)

438-***-**** *******************@*****.*** www.linkedin.com/in/harpreetsinghsehgal Professional Summary

Experienced professional with over 16 years of overall experience, with last decade dedicated in product management and business analysis space. Highly skilled in product roadmap development, market research and data analysis with strong technical background and knowledge of software development methodologies (Agile / Waterfall) to identify opportunities to maximize revenue. Driven and strategic with proven history of superior market penetration and product launch. Creative and adaptable problem solver who loves building high performance teams.

Skills

• Key Deliverables:

Goals, Business Case, Benefit / Competitor / SWOT Analysis, Value Preposition, Product Recommendation, Key Metrics, Delivery Approach,

Requirement Roadmap (Features, Epics, User stories) with acceptance criteria, Wireframes & Prototyping, Functional Spec

(Use Case/ SRS / User Guide)

Product KPIs, Team OKRs, Plans, UAT / Signoffs

• Tools:

Visio, Miro, Lucid

Slack, MS Teams, Confluence, One Note, Outlook

JIRA, MS Project, Smartsheet

Balsamiq, Pencil

MS Word, MS PowerPoint, Power BI

SQL, MS Excel

Work History

Associate Director - Product & Program Management Apr 2022 to May 2023 Tiger Analytics – Montreal, QC

Core Data Services – North America Client – Avis Budget Group (ABG) Domain – Analytics, Car Lease, Rental

• Established new opportunities that benefits customer value streams and review associated concerns to create healthy product backlog which help meet strategic / tactical business goals.

• Thrived in fast-paced, highly adept team to develop and prioritize business cases and build solution roadmap for Core Data Engineering team using data analysis with Excel/SQL.

• Lead Tactical Data Engineering and Business Intelligence deliveries, helping customer improve car availability and reduce rental overhead, profiting $22million annually.

• Validate solutions against requirements, optimizing and streamlining development cycle using standardized industry processes,

• Additionally supporting customer in meeting their strategic technical goals like AWS data migration, retiring legacy systems, meeting data quality and security regulations. Product Strategist Sept 2020 to Apr 2022

TEKsystems – Montreal, QC

Prime One Client - Prime Therapeutics

Domain - Pharmacy Benefit Management, Insurance, Healthcare, Rebates

• Identified needed business improvements in legacy Rebates System and groomed business requirements to create focused solution and healthy product backlog.

• Analyzed and documented changes to standard operating procedures and user flows, using Miro / Visio to assist with problem analysis, governing system functions and features.

• Developed product documentation (user stories, specifications, and product features) of new Rebates application and communicate upcoming features and requirements across teams.

• Lead project planning and execution with team members and validated system, processing over 1 billion rebates transactions worth $4 billion annually, weekly using SQL database. Safe@X Client - Allegis

Domain - Healthcare, Data & Analytics

• Researched and prioritized product backlog created using business case analysis & brainstorming techniques, to determine enhancements and product features.

• Collaborated with team of engineers to develop new features for web/mobile compatible survey application and oversaw entire product deployments from vision and creation to rollout and delivery.

• Ensured that MVP (minimum viable product) met business case requirements, analyze survey response against changing regulation standards to generate reports/insights, which helped teams return to office. Senior Product Manager Sept 2019 to Mar 2020

Publicis Sapient

Pattamar Client - Anglo Gulf Trade Bank

Domain - Blockchain, Payments

• Analyzed proposed corporate business processes of real-time blockchain based payment system and documented Target Information Model (TIM) and Target Operational Model (TOM) aligning with strategic goals and vision.

• Analyzed steps of activities at various steps of business processes and document data taxonomy to educate staff and increase efficiency.

• Managed changes to corporate processes brought by new feature implementations and vice versa. Business Consultant Nov 2014 to Sept 2019

Nagarro

Quest-D Client - Lutron

Domain - Marketing, IOT, E-Com, Machine Learning

• Analyzed marketing business case to instantly provide lighting estimates, bill of material using minimal user inputs and conducted requirement workshop which helped in defining prioritized roadmap of mandatory product features and requirements.

• Developed product documentation (user stories, specifications, and product features) of estimation software and communicate upcoming features and requirements across teams.

• Lead project planning and execution with team members and validated system, capable of reducing estimation cycle from 3 months to 3 minutes, for mid-sized project.

Money Apps Client - NED Bank

Domain - Digital Transformation, Retail Banking

• Owned and prioritized product backlog for the retail bank digital transformation with website and mobile apps (Android & iOS) in scope which modernized the bank's offering and result in higher user technology engagement.

• Developed product documentation (user stories, specifications, and product features) and communicate upcoming features and requirements across teams.

• Lead delivery cycles from inception till release, with large delivery team, helping bank improve their customer satisfaction and retention score with modern banking features.

SmartSky Client - Datawing Global

Domain - Operations, Image Analytics, Machine Learning

• Developed Business Requirements Document- BRD & System Requirements Specifications - SRS for application which manages drone's services, capturing detailed functional and non-functional product requirements along with wireframes, which helped delivery team to build and launch product on time and within budget. One Benchmark Client - Boston Consulting Group (BCG) Domain - Analytics

• Lead delivery cycles for benchmarking application which allows customized CMS reporting, from inception till release, helping clients compare their KPIs against industry standards.

• Reviewed requirements and performed UAT on releases in order to achieve product goals and metrics. Product Manager Apr 2011 to Nov 2014

Saxo Bank

Desktop Trader Client – Saxo Bank

Domain – Investment Banking

• Monitored and groomed backlog by conducting interviews with key business users to collect information on business processes and user requirements.

• Documented enhancement features, user stories and specifications, for multi-asset desktop trading application, to communicate upcoming features and products to internal teams.

• Collaborated with teams to deliver new features using agile methodology and oversaw entire product deployments from vision and creation to rollout and delivery.

• Validated final solutions against chance requests, reporting various metrics which will help in taking release Go/No-Go call. Business Analyst Mar 2010 to Apr 2011

Royal Bank of Scotland, RBS

Payment Engine Ledger Integration – PELI Client – RBS Domain – SEPA Payments, Core Banking

• Interacted with internal customers to understand business needs of RBS-UK bank's payment engine and translate Splitter module's requirements and project scope, to help bank integrate with ledger of newly acquired bank in Europe.

• Analyzed and documented features, user stories and end-to-end scenarios of Direct-Debit module, which help auto initiation of pre-authorized payments.

• Implemented user acceptance testing using SQL databases with focus on documenting defects, identifying bottlenecks, and executing automated test cases.

Software Tester Nov 2006 to Mar 2010

Accenture

Maaxxio & STRuMS Client – Centrica

Domain - Energy

• Carried out tests to validate the contracting rate, accounting, payment & invoicing system with end-to-end testing preparation and execution.

• Advised developers on problems with databases, performance, and other issues. Faster Payment Scheme – FPS Client - Barclays

Domain - SWIFT Payments, Core Banking

• Collaborated for interbank testing, application and integration levels, to perform validation of low-cost same day electronic payment system, with real-time GL updates, in lieu of BOE regulation guidelines.

• Documented Test Approach and Strategy documentation and performed test script reviews, in addition to carrying out mainframe testing using Cobol/CICS to identify and report bugs. Education

Bachelor of Engineering (B.E.): Computer Engineering Visvesvaraya Technological University - India

Certifications

• SAFe certified Agile Product Manager

• SAFe certified Product Owner / Product Manager

Contact this candidate