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Customer Service Full Time

Medicine Hat, AB, Canada
August 16, 2023

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Carol Anderson

PO Box **** Medicine Hat, AB

780-***-**** / Email Address:

Makami College- Receptionist

Calgary, AB

November 2022– April 2023 (College Closed Permanently)

Job Function:

First contact for customer service

Providing various inquiries/tasks for students

Answering a multi telephone line and processing to correct employees

Data entering and usage of medical computer programs /spreadsheets

Microsoft Word, Excel, Outlook SharePoint, Teams inputting/usage.

Filing and creating various files daily

Selling of supplies for students

Restocking inventory

Operation of POS machine and daily reports

Usage of all business machines

CBI-We Care Home Health - Receptionist

Medicine Hat, AB

May 2018- June 2020 (Laid Off -COVID)

Job Function:

First contact for customer service and very comfortable with front line

Provide variety of reception duties

Provide customer service in person, on the telephone, email documentation

Working with Microsoft Office programs – Word, Excel and Outlook

Data entry into various departmental programs

Creating employee files and file management

Processing employee personal documents and emailing to Regional and Head Office.

Photocopying of all forms for field employee. Sorting into distribution areas

Bank deposits and processing email and receipts for Head Office

Ordering of supplies for HCA workers

Varied reception duties as directed from three supervisors

Operation of all business machine ( photocopier, scanner, printer)

Medicine School District 76- Sub Education Assistant-Casual

Medicine Hat, AB

April 2016- June 2017

Job Function:

Provide Education Assistant as needed throughout the Medicine Hat School District 76

Christian Fellowship Church-Custodian

Spruce Grove, AB

June 2011 – April 2015

Job Function:

All general cleaning of the facility

RCMP, Devon Detachment-Clerk

Devon, AB

August 2006 - August 2010 – Full Time

Job Function:

First contact with the general public, industry, business association and municipal and provincial authorities

Provide information/requests to the public by telephone or in person

Dispatch operator for Detachment

Processing month-end documents, invoices, reconciliations

Administration & computer support

Data entering and usage of three different computer programs

Assisting clients with Witness Statements, Motor Vehicle Reports & Security Clearance’s/entering into computer system

Processing files, documents for specified court dates

File maintenance and updating

Ordering stationary stock supplies & Provincial/Federal Forms

Complete regular office duties including typing memos and reports, processing mail and file management

Direct and reconcile Detachment social fund and contingency accounts

Central Alberta Child & Family Services-Clerk

Rocky Mountain House, AB

November 2004- August 2006- Full Time

Job Function:

Provide effective customer service support

Key player for multi- line reception business set, efficient operation of all office equipment, and typing

Receiving and sorting of incoming documents and correspondence, completing any necessary cross-referring, and checking for duplicate copies of information

Provide a file support to twelve case workers, ensure documents are kept up to date and compliant with safety and provincial standards. Creating new files and file volumes as required.

Filing of returned records of adding newly received documents to system.

Issuing and processing all client vouchers.

Preparation and drafting correspondence such as letters, memos, forms and e-mail distribution

Mail services-courier, addressing mail, mail runs (post office/provincial courier) registered mail, open, sort and direct mail to all employees.

Maintain and track the workload of Social Workers by entering screenings, investigations, legal authorities, placements, skill fees, special rates, bring forwards, case management documents.

Nabors Production Services-Administration Assistant

Fort St. John, B.C.

October 2001- September 2004 – Full Time

Job Function:

Scheduling and monitoring certification/safety education of all employees using Microsoft Excel

Responsible for incoming phone calls, daily faxing, sorting and distributing mail, photocopying and filing.

Provide a high level of customer service for walk in customers and employees.

Insure stationery stock is adequate and making on line orders for supplies needed.

Administrative support and project work for Quality Assurance Team.

Organized and set up the office in the Fort St. John Area (created a file system, sorted and categorized all paper work into files, binders) created binders and spreadsheets for quick referencing items.

Responsible for issuing purchase orders and reviewing incoming purchase orders from the field and insuring all charges are to correct areas.

Updating and creating daily/weekly documents and Excel spreadsheets.

Husky Oil Operations Limited-Receptionist

Rocky Mountain House, AB

January 1996-January 1999 (Temporary Position -Full Time)

Job Function:

Responsible for all switchboard functions on a daily basis.

Processing all internal and external mail daily and then distributing it.

Sending all daily faxes and insuring these are transmitted to the correct areas.

Responsible for all production filing, well filing, and distributing documents for the various news centers.

Typing various team safety meeting minutes, accident/incident reports, resume rejections, internal and other various operation documents.

Back-up relief for Division Secretary (50% of the year). These duties include:

1.Coordinating and administering all typing and photocopying requests (confidential and managers typing, bids).

2.Attending the Ram River Safety Committee Meeting once a month and taking minutes.

3.Arranging and scheduling all personnel training courses (training reports, preparation & updating training reports), scheduling coordination with instructors, room setup, invoicing processing),

4.Administrator for all employee benefits (employee verifications, fitness subsidy, employment status changes, personnel status changes queries).

Gulf Canada Resources Limited-Production Accountant

Nordegg Plant, Rocky Mountain House, AB

February 1994-January 1996 (Contract)

Job Function:

Responsible for all production accounting, from daily production to monthly production.

Processed any gas analysis updates, inputted any new data for well that Gulf brought on line.

Reviewing and balancing all month-end production.

Accountable for reading the daily plant charts and weekly charts.


Mount Royal College, Calgary, AB

Medical Terminology- Taking Courses

Red Deer College, Red Deer, AB

Microsoft Word/Excel


Northern Lights College, Fort St. John, B.C.

Simply Accounting

Red Deer College, Red Deer, AB

Teacher Assistant Program

Will Sinclair High School, Rocky Mountain House, AB

Speed & Accuracy

North Peace Senior Secondary School, Fort St. John, B.C.

High School, majoring in Clerical Studies

Additional Skills:

Windows XP Primavera P3 (Project Planner)

Avaniti (Payroll Program) Microsoft Works

Simply Accounting Records Management


Child Youth Information Module MS Office/Excel/Word/Outlook/Google

Customer Service Representative-Financial Institutes

Food Service Certification Floral Design

Medical Terminology

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