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Customer Service Director Global

Location:
Coopersburg, PA
Posted:
August 16, 2023

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Resume:

George DeNardo

**** ******* *****

Emmaus Pa. ***49

267-***-****

adyzls@r.postjobfree.com

PROFILE

Performance driven individual, extensive experience leading procurement, engineering, maintenance, customer service and operations organizations EXPERIENCE

V.P. of operations- 2015-2020

Responsible for daily production and material procurement. Implemented process and practices in the procurement group which resulted in a 8% reduction in cogs. Redesign production floor manufacturing process which resulted in a 12% increase in production.

Director Global Facilities Management Honeywell International- 2006-2015 Responsible for supplying services to four business units. Implemented a customer satisfaction metric which was part of every employees formal appraisal. This resulted in achieve a 4.2 out of 5 when initial survey had a 1.7 customer satisfaction score. Sr manager global procurement for construction and maintenance — 2004-2008 Drove compliance in procurement group to utilize modern procurement methods, like on line auctions.

Director global energy Merck Co. Inc — 2002-2004

Responsible for the global procurement of fossil fuels and electric power Consolidated site purchase in each country to get better rates for the high volume. Implemented energy management teams at each site to develop energy saving projects. These teams reduced consumption by 7.5%

Director site operations, Merck Co Inc 2002 -2004

Responsible for supplying all support services to new corporate headquarters. Services include engineering and all soft services; food, mail, HS&E, security mail and grounds Director construction Merck co inc 1999 - 2003

Lead the construction team in the construction of a new corporate headquarters the project was priced at $345 million

Director Plant Engineering Merck Co Inc 1994 - 1999 Responsible for all services expect production and research. Implemented a CMMS system which increase productivity by 8% and decrease manpower by 5%. Implemented predictive maintenance replacing preventive maintenance which lowered down time by 15%.

Superintendent Electric and instrumentation Merck Co Inc 1991-1994 EDUCATION

BS Electrical Engineering

New York Institute of Technology 1970

Masters of Business Administration

Monmouth University 1984



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