Medical Assistant Customer Service
Resume:
Desiree Roberts
Williamsburg, VA *****
**********@*****.***
Highly motivated, independent Medical Assistant with 11 years of experience in clinical and administrative work. Looking for a new job where I can utilize skills learned in the military and through civilian work.
Authorized to work in the US for any employer
Work Experience
Front Desk Receptionist
Pariser Dermatology Specialists - Williamsburg, VA October 2022 to August 2023
• Performed general check-in duties such as verify name/DOB, address, and phone number in a busy multi-provider practice.
• Verified insurance was in-network, active, and copay amount two days in advance for all patients.
• Managed schedules for all providers by adding blocked time slots when requested, and calling patients who needed to be re-scheduled.
• Properly managed and handled cosmetic inventory for Williamsburg office.
• Provided patient education to all patients interested in purchasing cosmetic inventory.
• Created new patient charts and scheduled them via online appointment request daily. Shot Room Lead/Biologic Coordinator
Allergy Partners of Hampton Roads - Williamsburg, VA September 2020 to September 2022
• Conducted benefit investigations with insurance companies to determine coverage limitations.
• Submitted/renewed pharmacy and medical prior authorizations for all biologic patients.
• Enrolled patients with preferred specialty pharmacies according to insurance plan and request “test claim” before coordinating shipment.
• Reviewed/corrected all biologic administration note charges in EMR resulting in a $50,000 increase in company profit.
• Effective daily management of busy clinical and staff schedules, creating a 20% increase in productivity.
Lead Medical Assistant
PENINSULA DERMATOLOGY - Newport News, VA
September 2017 to August 2020
• Recorded patients' medical history, vital statistics, or information such as test results in electronic medical records.
• Collected blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.
• Informed patients of pathology reports and appropriate available treatment options.
• Performed independent light treatments, suture removal, injections, and wound care.
• Emphasized dermatology product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations. Hospital Corpsman
United States Navy, USN - Portsmouth, VA
January 2012 to August 2017
• Handed instruments and supplies to surgeons and surgeons' assistants, hold retractor, cut sutures, and perform other tasks as directed by the surgeon during operation.
• Prepared patients for surgery, including positioning patients on the operating table and covering them with sterile surgical drapes to prevent exposure.
• Administered first aid treatment or life support care to sick or injured persons in pre-hospital settings
• Established work schedules and assignments for staff, according to workload, space and equipment availability.
• Developed and implemented organizational policies and procedures for the facility or medical unit.
• Applied sutures, staples, clips, or other materials to close skin, facia, or subcutaneous wound layers. Education
High school diploma in Criminal Justice
Passaic Co Tech Institute - Wayne, NJ
September 2006 to June 2011
Skills
• Customer service (10+ years)
• EMR systems (10+ years)
• Microsoft Office (10+ years)
• Management (2 years)
• Insurance verification (4 years)
• Medical transcription (10+ years)
• ICD-10 (6 years)
• Prior Authorizations (4 years)
Military Service
Branch: United States Navy
Service Country: United States
Rank: Hospital Corpsmen Third Class
July 2011 to August 2017
Certifications and Licenses
Registered Medical Assistant (RMA)
September 2017 to September 2023
Contact this candidate