Desiree Roberts

Williamsburg, VA *****

adyzl9@r.postjobfree.com

+1-201-***-****

Highly motivated, independent Medical Assistant with 11 years of experience in clinical and administrative work. Looking for a new job where I can utilize skills learned in the military and through civilian work.

Authorized to work in the US for any employer

Work Experience

Front Desk Receptionist

Pariser Dermatology Specialists - Williamsburg, VA October 2022 to August 2023

• Performed general check-in duties such as verify name/DOB, address, and phone number in a busy multi-provider practice.

• Verified insurance was in-network, active, and copay amount two days in advance for all patients.

• Managed schedules for all providers by adding blocked time slots when requested, and calling patients who needed to be re-scheduled.

• Properly managed and handled cosmetic inventory for Williamsburg office.

• Provided patient education to all patients interested in purchasing cosmetic inventory.

• Created new patient charts and scheduled them via online appointment request daily. Shot Room Lead/Biologic Coordinator

Allergy Partners of Hampton Roads - Williamsburg, VA September 2020 to September 2022

• Conducted benefit investigations with insurance companies to determine coverage limitations.

• Submitted/renewed pharmacy and medical prior authorizations for all biologic patients.

• Enrolled patients with preferred specialty pharmacies according to insurance plan and request “test claim” before coordinating shipment.

• Reviewed/corrected all biologic administration note charges in EMR resulting in a $50,000 increase in company profit.

• Effective daily management of busy clinical and staff schedules, creating a 20% increase in productivity.

Lead Medical Assistant

PENINSULA DERMATOLOGY - Newport News, VA

September 2017 to August 2020

• Recorded patients' medical history, vital statistics, or information such as test results in electronic medical records.

• Collected blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.

• Informed patients of pathology reports and appropriate available treatment options.

• Performed independent light treatments, suture removal, injections, and wound care.

• Emphasized dermatology product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations. Hospital Corpsman

United States Navy, USN - Portsmouth, VA

January 2012 to August 2017

• Handed instruments and supplies to surgeons and surgeons' assistants, hold retractor, cut sutures, and perform other tasks as directed by the surgeon during operation.

• Prepared patients for surgery, including positioning patients on the operating table and covering them with sterile surgical drapes to prevent exposure.

• Administered first aid treatment or life support care to sick or injured persons in pre-hospital settings

• Established work schedules and assignments for staff, according to workload, space and equipment availability.

• Developed and implemented organizational policies and procedures for the facility or medical unit.

• Applied sutures, staples, clips, or other materials to close skin, facia, or subcutaneous wound layers. Education

High school diploma in Criminal Justice

Passaic Co Tech Institute - Wayne, NJ

September 2006 to June 2011

Skills

• Customer service (10+ years)

• EMR systems (10+ years)

• Microsoft Office (10+ years)

• Management (2 years)

• Insurance verification (4 years)

• Medical transcription (10+ years)

• ICD-10 (6 years)

• Prior Authorizations (4 years)

Military Service

Branch: United States Navy

Service Country: United States

Rank: Hospital Corpsmen Third Class

July 2011 to August 2017

Certifications and Licenses

Registered Medical Assistant (RMA)

September 2017 to September 2023

Contact this candidate