Medical Assistant Customer Service
Resume:
Martha Gutierrez
Rialto, CA *****
adyzkq@r.postjobfree.com
Medical Assistant with 20+ year work in fast paced environment with newborn & Adolescent, handling
confidential, paperwork, experience with vaccines, providing quality patients care.
Monitored vital signs, assisted physician, current certifications in First Aid, CPR.
Authorized to work in the US for any employer
Work Experience
COVID-19 Screener
Cell staff / Arrowhead - Rialto, CA
February 2021 to August 2022
Screening, registering patients conducting final screening of questionnaire and consent forms
Helping nurses translating, providing traffic control.
Obtained temperatures of patients and visitors and asked screening questions.
Performed duties in a accordance with all applicable standards, policies and regulatory guidelines to
promote a safe working environment.
Adhered to social distancing protocols and wore a mask or face shield at all times.
Back Office Medical Assistant
Elliot Weinstein MD - Rancho Cucamonga, CA
June 2003 to January 2021
• Interview patients to obtain medical information and measure their vital signs, weight, and height.
• Authorize drug refills and provide prescription information to pharmacies.
• Scheduled appointments via the phone an in person and prepared daily charts for doctors.
• Prepare and administer medications as directed by a physician.
• Show patients to examination rooms and prepare them for the physician.
• Explain treatment procedures, medications, or physicians' instructions to patients.
• Help physicians examine and treat patients, handing them instruments or materials or performing
such tasks as helping with the injections or removing sutures.
• Perform general office duties, such as answering telephones, taking dictation, or completing school
forms.
• Inventory and order medical, lab, or office supplies or equipment.
• Ensured that all patient histories were updated.
• Maintained confidentiality of all patient information.
• Calling patients with reminders of upcoming appointments.
American Board of Oncology - San Bernardino, CA
November 2002 to May 2003
• Recorded patient histories, monitored and recorded vital signs. Communicated lab results to patients.
• Performing injections as needed. Delivered Birth Control injections for preventive care.
• Assisting Physician with multiple procedures, including Pap Smear Chemotherapy and wound care.• Preparing and organized weekly charting.
• Copy and send medical record to others facilities.
• Assisting Physician translated patients.
• Authorize drug refills and provide prescription information to pharmacies.
• Clean and sterilize instruments and dispose of contaminated supplies.
• Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
• Prepare and administer medications as directed by a physician.
• Perform routine laboratory tests and sample analysis.
• Change dressings on wounds.
Medical Assistant Internship
American Primary Care Clinic - Redlands, CA
April 2002 to July 2002
• General offices duties, copying, faxing checking insurance eligibility.
• Assisting physician Translated patients.
• Preparing and organized weekly charting.
• Interview patients to obtain medical information and measure their vital signs, weight, and height.
• Clean and sterilize instruments and dispose of contaminated supplies.
• Show patients to examination rooms and prepare them for the physician.
• Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.
• Greet and log in patients arriving at office or clinic.
Education
Vocational College in Medical Assistant Administration & Clinical
Summit Career College Colton - Colton, CA
July 2002
Introduction to Management Information Systems
San Bernardino Valley College - San Bernardino, CA
June 2002
George Washington High School - Los Angeles, CA
June 1989
Skills
• Clinical skill: venipuncture, sterilization techniques, vital signs, patients Scheduling and charting,
medications/ dosages, and wound care.
• Bilingual (Spanish and English), typing 25-30 wpm.
• Computer skills: Windows, MS Word, ICD-10, and CPT coding
• Customer Service and telephone handling capabilities. (10+ years)
• Clerical (10+ years)
• Coordination (10+ years)
• Experience Administering Injections
• Medical Records (10+ years)• Insurance Verification
• Patient Care (10+ years)
• Family Planning
• Customer service (10+ years)
• Medical terminology (10+ years)
• Medical Scheduling (10+ years)
• EMR Systems
• Epic
• Translation
• Pediatrics
• Communication skills
• Bilingual
• Organizational skills
• Office experience
Languages
• Spanish and English - Fluent
Certifications and Licenses
Medical Assistant
Present
AED Certification
CPR Certification
February 2021 to February 2023
BLS Certification
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