Customer Service Security Officer
Resume:
Shawn Daniels
Trenton, NJ *****
**************@*****.***
Summary
Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals. I am a Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Skills
Interior and Exterior Patrol
Team Player
CCTV Monitoring
Customer Service
Attentive and Observant
Reliable and Responsible
Cooperative Attitude
Honest and Dependable
Experience
November 2022 - Current
NJM Insurance Group - Trenton, NJ
Security Officer
Guarded restricted areas to prevent unauthorized entry.
Secured personnel and premises by inspecting buildings and patrolling property.
Verified photo IDs and tickets to allow guests passage.
Completed incident reports to record security or loss prevention incidents.
Provided friendly and professional assistance to employees, visitors and customers.
Maintained high levels of alertness throughout shifts.
Monitored building and property entrances and exits to detect intrusions and protect assets.
Reviewed guest identification and employee credentials to authorize entry onto premises.
February 2022 - March 2023
ETS - Trenton, NJ
Receptionist
Answered and directed incoming calls using multi-line telephone system.
Maintained client accounts by obtaining, recording and updating personal and financial information.
Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
October 2020 - November 2021
Trane Technologies - Trenton, NJ
Assembler
Assembled and completed products according to production schedules.
Assembled machinery from component parts, following prescribed instructions to support correct configurations.
Used templates and drawings to complete product according to specifications.
Sorted and placed materials or items on racks, shelves or in bins according to predetermined sequence.
January 2019 - February 2020
Taco Bell - Trenton, NJ
Cashier
Accepted cash and credit card payments, issued receipts and provided change.
Collected payments and provided accurate change.
Helped customers find specific products, answered questions and offered product advice.
Delivered high level of customer service to patrons using active listening and engagement skills.
Education and Training
June 2020
Mercer County Community College Trenton, NJ
GED
Certifications
SOAR License - 2022-2024
Contact this candidate