Michael Lahens

Brooklyn, New York • 929-***-**** • adyzik@r.postjobfree.com

System Administrator – AV/VC Technician

Languages: English

Software: Microsoft Word, Creston, Logitech, Lenovo Microsoft teams, Linux, Office 360, Power Point, Excel, Outlook, Teams, VIP Symantec, OKTA, VPN,

Active directory, VMware and ServiceNow

Hardware: Hardware skills, proficient in computer hardware and upgrades including hard drives, Ram, PSU, VPN, Software installation, Backup management, install or swap: modem, network card, memory, printer, scanner, webcam, wireless keyboard, mouse, video adapter, power supply, and monitors

Certification(s): Information Technology, Knowledge of desktop operating systems including windows, macOS, Linux, The bits and bytes of computer networking, technical support and fundamentals, IT: security defense against the digitals dark arts, System administration and IT infrastructure.

Professional Experience

LinkedIn New York, NY

IT specialist Intern 1/30/2023 – 7/28/2023:

•Collaborated with my team to troubleshoot approximately 15-30 employee’s devices (macOS, PC, mobile phones) per day at the tech lounge, addressing a variety of software and hardware issues, including Microsoft applications and many other applications.

•Decommissioned and imaged over 30+ Mac and Windows devices per week including installing, diagnosing, repairing, maintaining, and upgrading equipment, software, applications, and operating systems.

•Effectively addressed and resolved more than 20 tickets utilizing the ServiceNow software, leading to a notable elevation in customer satisfaction levels.

•Providing data transfers and backups to the cloud to ensure the safety of the employee’s data.

•Precisely maintain up-to-date Excel spreadsheets encompassing our comprehensive inventory, comprising a diverse array of over 500 items including e-waste and various materials, vending machines, as well as devices reclaimed from employees.

•Facilitate the onboarding of new hires by assisting them in configuring their devices for VPN and setting up their authenticators, thereby safeguarding the confidentiality of the company's sensitive data. Additionally, manage the offboarding process for departing employees as they pursue new opportunities Provided tier 2 desktop support both onsite and remotely.

•Diligently report and identify any issues pertaining to authentication, while meticulously documenting comprehensive troubleshooting steps for employees, enabling them to independently attempt resolution.

•Proficiently conducted troubleshooting for a range of devices including macOS, PC, and mobile phones, addressing issues involving applications, VPN, Wi-Fi, MFA, and 2FA. Notably, this encompassed VIP Symantec, OKTA, Intelligent Hub, and Authenticator platforms.

•Supported and maintained AV/VC equipment daily in up to 165 in up to conference rooms which includes troubleshooting cameras, microphones, speakers Logitech tablet and iPad’s, resolving most technical issues from displays, audio cable management and network connectivity in the same day and accurately updating the room sheet.

•Installed video conferencing equipment (mics, cameras, iPad), organized wires using management tools and configured software (HDMI, Microsoft teams), resulting in all equipment functioning properly.

•Successfully lead and coordinate the set up of 30+ live events, including contacting executives, meeting with event hosts to discuss things they may need before the event, gathering and running multiple devices to ensure the functionality of all AV equipment and providing additional on-site technical support to hosts.

•Verified 30 cisco devices weekly, troubleshooting any technical issues using cisco Webex software.

Volunteer Experience

Brooklyn Democracy Academy Brooklyn, NY

Food server 11/24/2014 - 11/24/2014

•Delivered over 200+ cans of food, helped set up tables, chairs, and decorations for the event.

•Distributed meals to feed over 100 homeless people.

•Assisted with cleaning up after the event.

Education

Year Up New York New York, NY

(September 2021 – July 2022)

•Accruing 200 + hours of hands-on training in Information Technology as part of a one-year career development program that includes six months of college-level courses and professional training followed by a six-month internship.

•Served as Operations Manager and managed the room set up, facilitated welcome, overview, and action items.

•Participated in a developing team for about 10 projects for creating events, determining budget, breaking down the aspect of certain companies.

•High school diploma and some college credits, Brooklyn, Ny (September 2017-2018)

•Registered nurse

•GPA: 2.5