ANDRESA

LITMON

adyzij@r.postjobfree.com

Summerville, SC 29485

SKILLS

Skills

• Records Maintenance

• HIPAA Guidelines

• Reminder Calls

• Referral Verification

• Mac Systems

• Software Diagnosis

• Desktop Support

• Data Connectivity

• Hardware Upgrades

• Troubleshooting and Assistance

• Customer Support Needs Assessment

• Windows 10

• Apple IOS

• Customer Service Expertise

• Configuring Devices

• Windows Vista

• MS Office Proficiency

• Issue Troubleshooting

• Computer System Maintenance

• Effective Written and Verbal

Communication

• Good Communication Skills

• Lab Reports

• Computer Operating Systems

• Logging Information

• Software Installation

EDUCATION

Southern New Hampshire University

Manchester, NH • Expected in 04/2024

Associate of Science: Information

Technology

PROFESSIONAL SUMMARY

Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self- motivated and attentive with good interpersonal and problem- solving abilities. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT position. Ready to help team achieve company goals.

WORK HISTORY

Roper St. Francis - Medical Receptionist

North Charleston, SC • 11/2022 - Current

• Greeted visitors and initiated triage processes for clients to streamline patient flow.

• Helped patients complete necessary medical forms and documentation.

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.

• Managed multi-line phone system and pleasantly greeted patients.

• Performed various administrative tasks by filing, copying and faxing documents.

• Registered and verified patient records before triage with most up-to-date information.

• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

• Checked patient insurance, demographic, and health history to keep information current.

• Transcribed phone messages and relayed to appropriate personnel.

• Completed patient referrals to other medical specialists.

• Organized paperwork such as charts and reports for office and patient needs.

• Obtained payments from patients and scanned identification and insurance cards.

Conduent/Randstad - Customer Service Specialist

11/2021 - 01/2022

• Handled customer inquiries and suggestions courteously and professionally.

• Assisted customers and consumers with applications and submitting proper documentation

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Updated account information to maintain customer records.

• Answered constant flow of customer calls with minimal wait times.

Milwaukee High School Of The Arts

Milwaukee, WI • 06/2011

High School Diploma

• Offered internal and external customers first-rate customer service to maximize satisfaction and business success.

• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

• Responded to customer requests for products, services, and company information.

• Tracked customer service cases and updated service software with customer information.

• Complied with company policies and procedures by encouraging positive and effective work environment among employees.

• Answered customer telephone calls promptly to avoid on-hold wait times.

• Reinforced established quality control standards and followed procedures for optimal customer interactions.

Apple/Kelly Connect - Apple Technical Support Representative 06/2021 - 11/2021

• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.

• Multi-tasked multiple systems while providing service and resolving customer issues, questions, comments or concerns.

• Installed and configured operating systems and applications.

• Researched and identified solutions to technical problems.

• Created user accounts and assigned permissions.

• Managed call flow to respond to technical support needs of customers.

• Utilized screen share, external, and internal diagnostic tools to identify and solve variety of technical issues.

• Developed tutorials and instructional documents to educate customers on available troubleshooting tools.

• Responded to customer inquiries and provided technical assistance over phone.

• Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions.

• Used internal ticketing systems to manage, track and process actions taken on customer accounts, passwords and product support resolutions.

• Referred unresolved customer grievances to designated departments for further investigation.

• Diagnosed and troubleshot hardware, software and network issues.

• Resolved service and technical problems for customers by asking clear and specific questions.

Atlantic Electric LLC - Apprentice Electrician

01/2019 - 05/2020

• Inspected electrical systems, equipment and components to identify hazards, defects and need for adjustment or repair.

• Managed business report generation, recordkeeping and supply ordering.

• Worked under supervision of Journeyman Electrician to learn trade and develop electrical knowledge.

• Organized materials and tools in to maintain clean and neat work areas.

• Examined electrical units for loose connections and broken insulation.

• Pulled wire through conduits and through holes in walls and floors.

• Installed 120/208 volt systems and 347/600 volt systems.

• Fabricated custom and replacement parts according to specifications, using hand tools.

• Checked and performed electrical wiring through conduits and holes in walls and floors.

• Connected wires to circuit breakers, transformers or other components.

• Installed ground leads and connected power cables to equipment.

• Tested continuity of circuits using test equipment to verify compatibility and safety of systems following installation, replacement, or repair.

• Connected wires to circuit breakers, transformers and other components to create working electrical systems.

• Understood and used proper tools and equipment to install and maintain electrical systems.

• Learned and followed latest electrical codes and regulations to deliver compliant electrical systems.

• Installed safety and distribution components for electrical systems, such as switches, resistors and circuit-breaker panels.

• Helped complete system installations, digging trenches, and breaking up concrete.

• Entered apprenticeship program to become qualified Electrician.

• Replaced and repaired lighting fixtures and electrical control and distribution equipment.

• Tested electrical systems functionality and continuity of circuits using devices such as ohmmeters, voltmeters and oscilloscopes.

• Spliced, joined and connected wire to fixtures and other electrical components.

• Followed all safety procedures and guidelines to promote safety while working on electrical systems.

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