Customer Service Data Entry

SCARLET SHUGART

Athens, GA ***** 904-***-**** *************@*****.***

Hardworking professional well-versed in routine cleaning procedures for diverse needs. Consistently manages numerous office building floors independently with no supervision and relative ease. Knowledgeable about maintaining organized inventories and handling custodial requirements. Experienced team player with great accounting techniques and organizational skills with the ability of handling simultaneous tasks. Focused on always producing high-quality and professional results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Guest Satisfaction

Writing

Communication and Interpersonal Skills

Systems Analysis

Site Inspection and Evaluation

Judgment and Decision-Making

Sanitization Techniques

Daily Progress Reports

Troubleshooting

Coordination

Supply Replenishment

Conscientious and Detail-Oriented

Operating Heavy Machinery

Microsoft Office

Sterilization Techniques

Cleaning Solution Preparation

Adaptable and Flexible

Management of Personnel Resources

Routine Inspections

Crew Management

Supply Inventory Management

Credit Card Payments

Clean Rooms Expertise

Customer Service

Cleaning and Sanitizing

Productivity and Time Management

Checklists and Recordkeeping

Accounting Techniques

All In One Cleaning Service, 02/2016 - 06/2023

Self Employed Services – Jacksonville, FL

Used time management and efficient cleaning methods to meet deadlines. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Handled equipment, chemicals, and materials properly and with caution. Cleaned and maintained lobbies, offices and other common areas in commercial buildings. Provided assistance to other staff members with cleaning of difficult areas. Developed and implemented comprehensive cleaning plan for entire building. Technical Virtual Assistant, 05/2020 - 03/2023

Google – Athens, GA

Conferred with customers by telephone, chat or email to provide information. Monitored emails, organized inbox, and prioritized messages for supervisor. Answered and screened calls to provide information, schedule appointments and take detailed messages. Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.

Managed phone and email correspondence and handled incoming and outgoing mail and faxes. Performed research to collect and record industry data. Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.

Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Associate of Science: Business Administration And Management, 02/2018 Strayer University - Washington, DC

GED: 02/2016

Ged Testing Service - Melbourne, FL

Valedictorian Award out of 1,498 students

EDUCATION

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