Michaela Kaohu Nishimura

**-*** **** ***** *******, HI 96744

434-***-****

adyzhs@r.postjobfree.com

Professional Summary

Highly motivated individual with 10+ years customer service experience. Passionate about building strong customer relationships and increasing customer engagement.

Skills

- Dedication to company policies

- Excellent Customer Services skills

- Fostering cohesive professional environments

- Manage balance of work place through scheduling and task delegation

- Proficient in Microsoft Office applications

Work History

04/2010 to 11/2012 Customer Service Associate, J.C. Penney – Lynchburg, VA

Duties include providing a superior customer service experience with a high sales record.

07/2012 to 01/2018 Admissions Specialist, Liberty University – Lynchburg, VA

Consistently a top performer in the world’s largest Christian University’s admission center. Responsibilities included answering potential students’ questions and enrolling them with the university. Assisting in procuring necessary admissions and financial documents for a successful first semester. Duties began in a call center and graduated to lead of the chat and email communications team.

04/2018 to Present Customer Service Representative, Sodex, Queen’s Medical Center – Honolulu, HI

A top performer in the food services call center for Queen’s Medical Center. Assisting patients with ordering meals that align with the doctor prescribed dietary restrictions. Answering questions and assuring that dietary needs are met for both the patients and nursing staff. Part-time Lead agent duties include ensuring the smooth operation of the call center and address any outstanding issues that may arise.

Education

05/2003 Annapolis Area Christian School

05/2007 Bachelor of Arts: French

Eastern University – St. Davids, PA

3.5 GPA with overseas experience

05/2012 Master of Arts in Teaching

Liberty University – Lynchburg, VA

MAT with specialization in English as a Second Language (K-12 certified) and teaching a foreign language (French)

References

Amy Murai 808-***-****

Anna Joseph 540-***-****

David Bergen 808-***-****

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