Customer Service and Social Media Management
Resume:
Mujinga Patrina Mwamba (Patrina)
Independence, Kentucky 41051
*.*******.******@*****.***
She/Her/Hers
~ About Me ~
With a strong background in online 3D design software applications such as Onshape, Autodesk Inventor, and Autodesk Sketchbook, I have gained extensive proficiency throughout my professional experience. I hold a certification in CAD (Computer Animated Design). In my previous role, I collaborated with a children's STEM education program, where I effectively managed and promoted their social media presence for a community event. I have also demonstrated my skills in web page design and publication, along with a wealth of experience in recording, editing, and publishing YouTube and social media content. Additionally, I possess excellent article-writing abilities. As a dedicated team player, I consistently strive to surpass expectations and go beyond my assigned responsibilities. I have proven leadership capabilities, a strong aptitude for learning, and the ability to multitask while maintaining focus on individual tasks. My interpersonal skills are exceptional, and I approach interactions with others in a patient and effective manner. I am proficient in adapting to online operating systems and effectively utilizing my job training.
2
~ Experience ~
August 2016 - 2019
KCPL Erlanger Branch - Volunteer
● I aided in library events and actively participated in post-event cleanup activities.
● Collaborated with fellow volunteers and provided excellent support to library visitors. August 2021 - May 2022
NKY Makerspace - Academic Internship Program
● Designed and presented field trips for elementary children.
● Contributed to major projects, including bathroom renovations and cabinet spray painting.
● Utilized spreadsheets, slideshows, and Word processing for effective task management.
● Conducted research for marketing and media outreach.
● Contacted and communicated with sponsors.
● Organized and facilitated community events.
July 2022 - October 2022
Walmart (Digital and Online Order Fulfillment) - Personal Shopper
● Utilized a handheld computer to efficiently zone and locate produce.
● Sorted, organized, and zoned totes with purchased materials.
● Dispensed orders to customers and delivery drivers.
● Assisted and directed customers in locating grocery items. November 2022
Launch 513 - Marketing Representative
3
● Engaged in direct outsourced marketing training, acquiring valuable insights and knowledge in marketing strategies and campaign management.
November 2022 - Present
Schmooze - Multimedia Content Curator
● Conducted extensive research on creative entertainment sources to enhance content offerings.
● Implemented effective categorization by labeling each meme with corresponding Topics and Humor Styles.
● Collaborated closely with administrators and developers to drive continuous app improvement initiatives.
February 6th 2023 - May 6th 2023
Einstein’s Bagel Bro’s - Barista
● Executed sandwich preparation with meticulous attention to detail and adherence to stringent quality standards.
● Proficiently crafted diverse beverage selections tailored to individual customer preferences.
● Effectively handled cashier duties with precision, ensuring accurate financial transactions.
● Maintained cleanliness and organization through thorough cleanup and meticulous closing procedures.
● Delivered exceptional customer service, fostering positive interactions and fostering seamless teamwork.
April 15th 2023 - Present
Plant Partners (P.P.I) - Merchandising
4
● Organizational Skills: Demonstrated exceptional organizational abilities, ensuring efficient and systematic arrangement of products and supplies.
● Stocking: Proficiently managed stock inventory, effectively replenishing shelves and maintaining optimal product availability.
● Customer Service and Teamwork: Delivered outstanding customer service, fostering positive interactions and collaborating seamlessly with team members to achieve common goals.
● Horticulture: Applied horticultural knowledge and techniques to cultivate and maintain plants, creating visually appealing and vibrant environments. 5
~ Education ~
AUGUST 2018 - MAY 2022
Engineering, Ignite / Dixie Heights - High School
Graduated from the Ignite Institute's prestigious engineering program, demonstrating a strong foundation in engineering principles and hands-on experience.
Received a diploma from Dixie Heights High School, successfully completing a comprehensive high school curriculum.
AUGUST 2020 - MAY 2022
Gateway Community and Technical College - Dual Credit College Program Successfully completed advanced coursework in Contemporary College Math, World Politics and History, and Music History during high school, showcasing a commitment to academic excellence and well-rounded education.
AUGUST 2022 - PRESENT
Northern Kentucky University - College
Currently enrolled at NKU pursuing a bachelor's degree in Visual Communication and Design, with a focus on becoming a Graphic Designer.
Actively pursuing a UX/UI certification with Google to further enhance skills in user experience and interface design.
6
~ Languages ~
French
Fluent in French as a first language, maintaining an intermediate to proficient level of proficiency.
Continuously improving and honing French speaking skills to enhance fluency.
Demonstrated experience in translating at work, providing valuable language support, and aiding in effective communication.
English
Fluent in English with a strong command of the language.
Successfully completed ESL (English as a Second Language) courses in kindergarten, demonstrating a rapid mastery of English language skills.
Participated in a "gifted and talented" program alongside fellow high-achieving students, also showcasing exceptional linguistic aptitude and eloquence. Spanish
Studied Spanish for three years, achieving proficiency in the language.
Possess strong conversational skills in Spanish, which have proven valuable in various work settings.
Demonstrated the ability to effectively utilize Spanish language skills, making significant contributions as a valuable asset to the workforce. Japanese
7
Actively studying Japanese to foster better connections with relatives, with a focus on achieving conversational proficiency.
Dedicated to mastering Hiragana and developing the necessary language skills to engage in meaningful conversations.
8
~ Skills ~
Computer Animated Design (CAD) Certified
Proficient in computer skills and software applications
Media Production and Management Skills
Gifted and Talented Program Participant
Web Design Proficiency
Content Creation and Creative Writing (Blogs, etc)
Professional Presentations
Professional Social Media Management and Promotion
Advertisement Campaigning
Fabrication lab experience with tools such as CNC routers, circular saws, power drills, sanding mills, and jigsaws
Proficient in 3D printing and V-Shark programming
Visual communication and Design Expertise
Engineering background
Emotional Intelligence
Tri-lingual: Fluent in French, English, and Spanish
Strong Interpersonal Skills and Extroverted Tendencies
Direct Outsourced Marketing
Excellent Customer Service Skills
Flexible and Adaptable in Different Situations
Fast Learner
Culinary Experience
Strong Organizational and Collaboration Skills
9
~ Certifications ~
***UX Certification in progress***
10
~ Portfolio ~
https://sites.google.com/view/patrinamwamba/home
Contact this candidate