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Team Lead Customer Service

Location:
San Antonio, TX
Posted:
August 16, 2023

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Resume:

Chanel Jones

Email: adyzgl@r.postjobfree.com/ Phone: 224-***-****

Summary

Chanel Jones is an experienced Servant Leader and effective leader who excels at using proven methods and cutting-edge technology to successfully cut costs, streamline operations and increase productivity.

Responsible for coordinating and managing multiple warehouse functions including receiving, warehousing, developed KPI\'s for Warehouse staff to enable accountability and direction. Trained new staff on job duties, company policies and safety procedures for rapid on boarding Handled day-to-day shipping and receiving overseeing more than 100k packages per day. Led warehouse improvement initiatives to advance operational efficiencies and increase revenue. Improved the operational systems, processes, and policies in support of organizations mission -- specifically, by supporting better management reporting, information flow and management, business process and organizational planning. Recognized as a leader, with strengths in time management, attention to detail, and problem solving. Oversaw the generation of maximum profitability and ensured full production levels were met while simultaneously performing safety, quality, cost, and inventory management within operating budget constraints, as well as ensuring safety was the number one priority. Steady, adaptable, flexible associate with a positive attitude who thrives on contributing to the organization proactive not reactive, a true team player.

Experience

Brake Parts Inc. June 2022 -Present Multi-site Operations/ Transportation Supervisor

Duties include Oversee daily operations; packaging, shipping, receiving, and inventory control of three offsite facilities to support overall operations and distribution. Maintain accurate and current on-time reporting. Monitor site headcount and manage scheduling requests; including approval of time-off, assigning overtime as-needed (based on a staffing model perspective), and administer on-site coaching for team members. Coordinate and plan shuttle driver traffic; arrange pickups and deliveries between the various offsite facilities and arrange transfer of inventory to maintain fill rates. Assist with onboarding of new hires and familiarizing them with the day-to-day functions of the warehouse. Set attainable goals for site team leads. Streamline warehouse improvement and communication

Randstad( Flex Corp) October 2021-June 2022 Warehouse Team Lead

Duties include Arrange and monitor inbound, outbound, international, and domestic shipments, including ocean, air, and truck. Liaise effectively with Sales, Operations, Distribution, and Customer Service concerning any load/delivery issues. Encourage superior carrier relationships and optimize process improvements with receiving facilities and carriers. Collect and analyze data for KPIs to establish reporting mechanisms for multiple areas of the supply chain regarding logistics. Provide continuous improvement opportunities for both cost and service initiatives through data analysis with internal and external customer engagement. Maintain database/reports related to shipment tracking, receiving performance and carrier performance. Develop work instructions. Delegate tasks across team of 10-15. Counsel new team members. Support team as needed across all managerial functions. Responsible for daily monitoring and troubleshooting for our Transportation Management System (TMS) with TMS activities including planning, freight, and freight payment. Troubleshoot issues and provide necessary support to internal and external customers to achieve desired results. Resolve, update, and escalate all Exception Level Shipments. Track, report, and minimize Carrier Accessorial Charges through the Continuous Improvement Process.

North America Herbs/Spices August 2014 - October 2018 Warehouse Import Team Lead

Duties include Coordinate shipments from foreign and domestic suppliers to our Chicago warehouse - including air freight, LTL, LCL full containers and consolidations. trace inbound shipments. Building and manifesting orders for planning. As well as training, coaching, and developing teammates

Associated Wholesale Grocers October 2018 – August 2021 Logistic Transportation Team Lead

Provided lines of leadership to the teammates, coordinating their workloads, providing support to ensure that the team delivers, monitoring any issues, and ensuring production/ shipping, receiving targets, KPIs, and quality standards are met to meet customer requirements

Skills & Competencies

-Excellent follow up, verbal and written communication

-Strategic Planning

-Proficient in Microsoft Word, Excel, PowerPoint,

Outlook, SharePoint, and ADP

-SAP & ERP

-Leadership Coaching and Essentials

-Talent Acquisition

-Transportation/Logistics

-Analytics

Education & Achievements

29 Palms High School,29 Palms CA – Highschool Diploma 2000

College of Lake County- Computer system certification, 2014



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