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Customer Service Machine Learning

Location:
Clarksville, TN
Posted:
August 16, 2023

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Resume:

Arthur Vinson Data Engineer, Data Scientist

Clarksville, Tennessee 37042 • adyzg3@r.postjobfree.com • 206-***-**** https://www.linkedin.com/in/arthur-vinson/ https://github.com/ArthurVinson/ Work History

Data Analytics Engineer FREELANCE Nashville, TN 2022 – Present Designed a machine learning project in Python/TensorFlow to classify images using both a traditional neural network and a convolutional neural network to compare results. (in progress) Support Technician BOEING Remote 2022

Handled an average of 30 calls per day and prioritized and escalated issues where required. Resolved customer issues with proprietary software, Windows laptops and desktops, and Android and iPhone smartphones in 58 offices in the US, UK, and Australia.

Demonstrated exceptional performance by consistently ranking within the top 10% of key performance indicators (KPIs) throughout tenure.

Data Analyst FREELANCE Remote 2020 – 2022

Successfully completed two data analytics projects with comprehensive documentation and repository posting on GitHub Demonstrated strong technical proficiency, data analysis skills, and effective documentation practices, Showcased the ability to develop robust solutions and contribute to open-source communities. Student Office Worker AUSTIN PEAY STATE UNIVERSITY Clarksville, TN 2018 – 2020 Provided valuable administrative support as a Student Office Worker at Austin Peay State University through 5 school terms. Welcomed up to 5 visitors per day, answering inquiries and providing general information about the office's services. Helped in the planning and execution of office events, workshops, and meetings, in 2018 and 2019, coordinating logistics and preparing materials.

Client Service Professional H&R BLOCK (seasonal) Clarksville, TN 2009 – 2023 Provided exceptional customer service and support as a Seasonal Client Service Professional at H&R Block during 10 tax seasons from 2010 to 2023.

Greeted and assisted up to 15-20 clients daily at the front desk, addressing inquiries and directing them to the appropriate resources within the office.

Supported general office operations, including administrative tasks such as filing, record keeping, and maintaining office supplies.

Education

Austin Peay State University, Bachelor of Science in Physics - Clarksville, TN Skills

● Technical Documentation. Critical Thinking.

● Coding & Automation. Machine Learning.

● Python, Pandas. Numpy. NLT, Textblob.

Projects

Reddit Insights Engine: Reddit Scraping and Sentiment Analysis, Analyzing Community Discourse at Scale

● Developed a Python script using the Reddit API to scrape and analyze data from select subreddits spanning from 2019 to 2022. Utilized natural language processing (NLP) techniques and machine learning algorithms to process text data, classify sentiment, and visualize the results.

Youtube Explorer: Exploratory Data Analysis Using Youtube Video Data

● Created a Jupyter Notebook to interact with the YouTube API to retrieve detailed information on targeted YouTube channels. Leveraged the collected data to gain insights into channel dynamics and performance.



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