Shelly Hein

Edmonton, AB T*C *K* 780-***-****

https://www.linkedin.com/in/shelly-hein-472025125 adyzf9@r.postjobfree.com

Administrative & Data Service Specialist

Administrative Support Data Entry Office Management

Dedicated professional with expertise in all facets of data management, administrative assistance, and customer service within high-profile corporations. Skilled in building and maintaining relationships with customers and all members of the organization to achieve business objectives. Possess exceptional organizational skills and the ability to manage several projects simultaneously. Technical proficiency in MS Office, Internet and Database applications.

Administrative Skills

Data Analysis & Reporting

Office & Inventory Management

Stakeholders Relations

Operational Support

Data Maintenance

Communication Skills

Projects Execution

Customer Service Specialist

Documents Management

Team Leadership & Training

Problem Solving

PROFESSIONAL EXPERIENCE

CANADA ICI CAPITAL CORPORATION 2018-Present

Office Manager/Receptionist

Organize and support the Managing Partner in many areas of his day to day business with a high level of sensitivity and confidentiality, including both professional and personal tasks.

Support Managing Partner, Directors and staff within 8 teams, anticipating needs and adjusted to styles.

Prepare monthly expense reports for 3 Brokers.

Manage travel arrangements including organizing and managing related itineraries, flight, hotel and transportation reservations

Manage day to day operations of the office,, including but not limited to managing inbound and outbound mail and courier deliveries, ordering and maintaining supplies for the office and kitchen, initiating and managing catering order for internal events.

Create, distribute and manage invitations & RSVP’s for client functions

Work on several different data bases inputting the necessary entries in an accurate and timely manner.

Answer telephone, forward calls and take messages in a friendly and professional manner.

Pulling Corporate Searches & Land Titles for all 5 offices to support Mortgage Brokers with Business Development efforts.

JWN ENERGY GROUP, Edmonton, AB 2013 – 2018

Data Service Specialist/Reception

Collected, organized, and maintained customer and sales information across three separate databases with complete accuracy to ensure easy future access.

Oversaw front-desk operations; managed written and verbal communications with customers and transferred them to the appropriate person.

Conducted information analysis and produced comprehensive reports to support the daily activities of 11 sales representatives.

Completed data entry and clean-up projects within the desired deadlines and implemented a new process that removed discrepancies from the company website.

Provided high-quality administrative support, including but not limited to document filing and reconciliation, inventory management, faxing, and photocopying.

Researched potential clients, inputted their information into the database, and called them to establish a relationship and gain additional details.

NEPTUNE RETAIL SOLUTIONS, Jersey City, NJ 2014-Present

Merchandising Associate

Installation of at-the-shelf merchandising in major grocery & drug stores

Ensure all work interactions are met with excellent customer service skills

TIM HORTON’S, Edmonton, AB 2012 – 2013

Front End Attendant

Promoted loyalty and retention by delivering superb customer service to a diverse clientele.

Generated additional sales through up-selling and managed tills and the cash register.

Maintained the presentation and condition of the workplace according to corporate standards and guidelines.

Successfully navigated work duties full-time while managing a full-time college curriculum.

CANADIAN TIRE, Camrose, AB 2007 – 2012

Sports & Seasonal Manager

Directed a team of up to 8 personnel; assigned tasks and monitored work performance to ensure compliance with daily and monthly objectives and goals.

Developed and delivered group and 1-to-1 training to new recruits and current personnel; improved their customer service and sales skills and guaranteed adherence to corporate standards and regulations.

Executed inventory management and control procedures, submitted SOP’s for product ordering, and cross-referenced purchase orders with special orders.

Reduced shrink and inventory discrepancies by monitoring customers and staff operations.

Analysed the department sales and business performance, inputted data into the company database, and reported results to senior management.

Exceeded customer service targets and facilitated business growth through effective merchandising and diligent pricing strategy compliance.

HECKBERT CONSTRUCTION, Hanna, AB 2001 – 2007

Office Manager

Streamlined office operations by controlling all administrative and financial functions apart from payroll.

Assisted the operational team and senior management by conducting research, analysing information, and compiling in-depth reports.

Scheduled meetings, conferences, travel, and building maintenance by coordinating communications with multiple vendors, clients, and company personnel.

Oversaw inventory management and procurement processes; ensured full availability of office products and services to facilitate daily activities.

Supported the business manager with key project and program implementations; monitored progress and conducted evaluation research.

EDUCATION & CREDENTIALS

Oil and Gas Administration, CDI College, Edmonton AB, 2013

[High School Diploma], John Charyk High School

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