Customer Service Team Member

** *. ******* *** #*** Cell: 916-***-****

San Jose, CA 95116 E-Mail: adyzeb@r.postjobfree.com

Geraldine Casagrande

Objective To obtain a position where I can utilize and sharpen my leadership, management, analysis, conflict resolution, and sales skills to benefit my employer while achieving professional and personal goals.

Experience 2012-2023 Matrix Casino San Jose, CA

Cage Cashier

Balance and issue impress bank to team member

Responsible for exchanging cash for casino tokens and vice versa

Prepare and complete paperwork, balance sheets, transfer sheets, and documents in accordance with Standard and Procedures, and also with guidelines of internal controls

Transfer cash and chips between cages and/or departments in an accurate and efficient manner

Strictly adhere to department policies and procedure in order to maintain integrity of the cage operation

Apply accurate and balancing practices

2008-2010 Wells Fargo Sacramento, CA

Phone Banker 1

Resolve escalated customer issues by identifying concerns and maintaining excellent customer service

Handling high volume of calls per day with efficient handle time

Navigating multiple computer applications simultaneously

Provide first call resolution while following strict procedure that meets compliance guidelines

Identify and offer clients the product and services needed to succeed financially

File fraud complaints and other missing transactions

Keep up-to-date on banking requirements such as the Bank Secretary Act and Anti-Money Laundering

Education 1985-1989 Central Luzon HS Philippines

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