Ramon Gordon Phone: 720-***-****

Aurora, CO ***** Email: adyze5@r.postjobfree.com

Education:

Affinity NMLS training course in process - NMLS# 2225253 Next Generation Mortgage: Mortgage Loan Processing boot-camp, completed (5/2021) University of Phoenix: Bachelor of Science; Information System Security (2014) USAF - NCO Academy: Leadership school, Avionic Electronics Tech. School Millersville University: Bachelor of Arts in Business Administration (1984) Leader Quest; Comp-Tia Security + & Network + courses – completed (11/2015) Adtran Technical Solutions Associate Certification – completed (1/2016) Experience:

Project Manager & Technical experience:

Network Security Engineer: VPN / Remote Access Manager (3 yrs. experience): As a member of the Active Defense & Threat Protection team I performed engineering and troubleshooting support for U.S., Asia, Europe, and Latin America regions by executing solutions to improve service and scalability. Directly engaged in advanced troubleshooting and delivery with stakeholders, including internal and 3rd party clients. Managed the daily trouble ticketing queue via Service Now application, and delegated work load as needed. Responsible for training new team members on Checkpoint, Cisco Any-Connect and Citrix VPN client, as well as Gemalto and CRAS token platforms for remote access management.

Oversee all global distribution, shipping, and activation of hard and soft VPN tokens and provided weekly and monthly reports to management. Supported all Multi-Factor Authentication (MFA) functions and troubleshooting, as well as the Network Groom team in data center / network cage consolidation. GSOC Technician: Global Security Operations Center (1yr): Daily monitoring of network and physical alarms utilizing intrusion detection and prevention systems (IDS /IPS) for DDOS mitigation to meet stakeholder's SLA's; monitor cameras, door alarm access systems for physical security. Identifies configuration, procedures and practices required to accomplish platform surveillance and service delivery. Interact with internal, 3rd party clients and law enforcement agencies to provide security protocol mandated by our legal department.

Project Mgr. /Network Activation Coordinator (2yrs): Support Account Executives, Customer Care Managers, and 3rd party clients on new and upgraded broadband activation. Scheduled network turn ups for voice, data and managed services for U.S., Asia, Europe, and Latin America regions. Coordinate with supply vendors, field and remote activation technicians for new and upgrade installations. Utilize various databases and applications, such as Sales force, Ops Console, Service Now, Remedy, etc. to meet client's SLA's and service delivery. Consistently meet monthly revenue goals and performance matrix. Real Estate, Mortgage, and Loan Processing (7 yrs.): Assisted Sales managers with new homes sales for various builders. Originate and solicit self- generated and company leads for A/Alt-A, Subprime FHA, VA, Conventional, and Reverse mortgage loans. Qualify clients using DU, LP and Clout in addition to other lender’s prequalification platforms. Utilize loan originating software such as Calyx Point, Encompass and GEMS. Managed L.O. team of seven. Processed FHA, Conventional and Subprime loans for LO team. Review and analyze files for completion and submit to underwriting. Coordinate with loan officers, Underwriters, clients, lenders, title companies and other third parties to obtain, verify and prepare file for closing. Satisfied lender’s conditions and set loan for closing. Managed pipeline and monitored lock dates to assure closings are met on time. Set up and process Freddie & Fannie HARP loans. Sales/Customer Service (8yrs experience):

Solicit long distance products and services while resolving customer concerns. Consistently met monthly goals for sales, schedule adherence and quality assurance. Trained and motivated new CSR’s in training bays. Received two Presidents’ Club and five Circle of Excellence Awards Telecommunications Contractor (5yrs experience):

Performed installation and repair as a contractor for US West, AT&T and Comcast for telephony and broadband services. Prewired homes for various builders with Cat-4, Cat 5, coaxial & Quad cable plenum rated. Terminate zone boxes, outlets, and patch panels for Network closets. Performed aerial and buried pedestal upgrades.

Help Desk/T-Com tech (3 yrs. experience):

Use Remedy application to track, troubleshoot, and complete trouble tickets in a call center environment. Worked with Cisco Routers and Avaya switch for add-move changes, password and voicemail resets. Backup and maintained Centre Vue data log system. Employment History:

Mac5 Mortgage (6/2020 – Present) Loan Officer Asst. Level 3 / CenturyLink Comm. (5/2014 – 11/2019) Network Security Engr. 1 / Project. Mgr. Network Activations Coordinator SunTrust Mtg. /Synergy Staffing (10/2012 – 7/2013) Loan Processor Temp-Smart (1/2004 – 4/2009) New Homes Sales Assistant Aurora Loan Services (3/2008 – 5/2008) Loan Modification Specialist Generation Mortgage (9/2007 – 2/2008) Client Education Professional (Reverse Mortgages Loan officer) Pulte Homes (8/2005 – 1/2006) Loan Counselor-(Midwest Region) Premier Capital Lending (2/2002 – 8/2005) Loan Processor / Senior Mortgage Consultant team manager U.S. Wire & Cable (9/1995 – 11/2000) Telecom Contractor for US West & Comcast; installation & repair tech. MCI Communications (1/1991 – 10/1995) Lead Customer Service Rep/Trainer-(T-Com Tech 11/92 – 5/95) United States Air Force (10/1984 – 7/1989) Personnel Spec and Avionic Tech on EC-130, OA-37 & F-16 aircraft