Debbie Nelson

Ogden, UT *****

adyze3@r.postjobfree.com

+1-385-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Cashier / Customer Service Rep

Pilot Flying J - Willard, UT

March 2019 to September 2020

Responsibilities:

After Clocking in

I would greet our customers as they were entering the store. Count the tills/safe making sure everything was balanced.

Assist our customers with anything they may have needed help with. Take phone calls from truckers & help get them set up with a reservation for a prime parking spot when they got into town. Made sure the store was clean & shelves were front faced & stocked. I would resolve customer complaints, & making sure their issue(s) they had were handled. Always making sure our customers left with a smile.

End of shift I would close out the shift run reports, balance the tills/safe again. Accomplishments:

1• Increased our stores overall performance rating on customer service from 30% to 85% within a 4 month period.

2• Always made sure our customers felt welcomed.

3• Making sure our customers found what they came into the store for. 4• Always making sure our customers left with a smile. Skills Used:

• Customer Service

• Customer Relations

• Leadership

• Cash Handling

• Computer

• Office

• Assisted customers with a warm and professional attitude

• Processed customer transactions, refunds, exchanges and orders

• Booked appointments

• Assisted with technical support duties

• Operated the cash drawer

• Took inventory

• Assisted customers with questions

Customer Service Representative

Maverik Convenience Store - Plain City, UT

July 2018 to January 2019

Responsibilities:

• Clocking in.

• I would greet our customers as they were entering the store.

• Count the tills/safe making sure everything was balanced.

• Assist our customers with anything they may have needed help with.

• Take phone calls from truckers & help get them set up with a reservation for a prime parking spot when they got into town.

• Make sure the store was clean & shelves were front faced & stocked.

• Help Employees resolve their issues that were work related.

• Always made sure our customers left with a smile

• End of shift I would close out the shift run reports & balance the tills/safe again. Accomplishments:

1• Always made sure our customers felt welcomed.

2• Making sure our customers found what they came into the store for. 3• Always making sure our customers left with a smile. Skills Used:

• Customer Service

• Customer Relations

• Leadership

• Cash Handling

• Computer

• Office

• Assisted customers with a warm and professional attitude

• Processed customer transactions, refunds, exchanges and orders

• Assisted with technical support duties

• Operated the cash drawer

• Assisted customers with questions

Front Desk Receptionist

Westland Ford - Ogden, UT

April 2009 to February 2010

Responsibilities:

• Would greet customers as they entered the lobby.

• Assist the customer (s) in the right direction of the department they were needing.

• Main duties were operations of the main switchboard answering the multi. phone line system, sending the calls to the correct department.

• Organization of documents titles, car registrations, work order slips etc.

• Take payments from customers.

Accomplishments:

1• Always made the customers feel welcome.

2• Always answered the phone with a smile.

Skills Used:

• Customer Service

• 10 Key

• Cash Handling

• Ran the Multi Phone Line Paging System

• Fax Machine

• Computer

• Printer

• Office

Education

High school diploma

George Washington High School - Ogden, UT

January 1993 to May 1993

Skills

• Food Service

• Cashiering

• Cleaning Experience

• Customer Service

• Sales

• Retail sales

• Communication skills

• Cash Handling

• POS

• Merchandising

• Computer Skills

• Multi-line Phone Systems

• Phone Etiquette

• Microsoft Outlook

Assessments

Workplace safety — Proficient

March 2023

Using safe practices at work

Full results: Proficient

Work style: Reliability — Proficient

December 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Administrative assistant/receptionist — Proficient May 2022

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Work style: Reliability — Proficient

April 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Spreadsheets with Microsoft Excel — Proficient

March 2023

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient

Sales skills — Proficient

March 2023

Influencing and negotiating with customers

Full results: Proficient

Written communication — Proficient

July 2022

Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient

Food service: Customer situations — Proficient

December 2022

Identifying and addressing customer needs in a food service setting Full results: Proficient

Proofreading — Proficient

May 2023

Finding and correcting errors in written texts

Full results: Proficient

Retail customer service — Proficient

April 2022

Responding to customer situations in a retail setting Full results: Proficient

Office manager — Proficient

March 2023

Scheduling and budgeting

Full results: Proficient

Sales skills — Proficient

May 2022

Influencing and negotiating with customers

Full results: Proficient

Retail customer service — Proficient

March 2023

Responding to customer situations in a retail setting Full results: Proficient

Customer focus & orientation — Proficient

December 2022

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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