Customer Service Representative
Resume:
Rosalyn Merriex
Customer Service Representative
Tarpon Springs, FL 34689
********@*****.***
Answer incoming calls regarding customers
Account, update information in Microsoft
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
AT&T One Touch Direct - Tampa, FL
September 2022 to Present
Handle inbound calls for AT&T FirstNet "first responders", in a call center atmosphere. Provide assistance in resolving customers billing inquiries. provide payments, Educate Customers On Services and products that will help improve life changing circumstances. Troubleshoot issues customer may have with their new AT&T devices. become proficient with "Knowledge Management" so you can handle escalation issues in a professional method.
Public Space Attendant
Innisbrook Resort and Golf Club - Palm Harbor, FL
September 2017 to March 2020
Clean public areas, bathroom and office area. Including sweeping mopping and vacuuming. Cleaning locker rooms and removing used towels. Perform general cleaving tasks using hotel cleaning products. Responsible for being knowledgeable about the resort functions and organization. Customer Service Representative
Fulton County Utility Company - Atlanta, GA
April 2006 to June 2011
Handle customer injuries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs decisions.
Customer Service Representative
Cobb County Utility Company - Marietta, GA
February 2001 to March 2006
Handle incoming calls, in a call center environment, regarding customers billing electric, heating and gas service. Handling customers complaints, resolving billing problems, establish customer relationships to find the best options for gas rate due to energy usage. Customer Service Representative
Verizon Telecommunication Service - Tampa, FL
September 1996 to January 2001
Handling incoming calls regarding telephone service for new and existing customers, sale service and product to customers to enhance telephone features. Accept payment over the phone, troubleshooting customers home phone and resolve complex concerns regarding customers complaints and concerns. Education
Associate in Science (AS) in Social Work
St. Petersburg College - Tarpon Springs, FL
August 2019 to Present
Skills
• Customer Service Skills, typing 45wpm, communication skills (10+ years)
• Customer Service (10+ years)
• Crisis Intervention (1 year)
• Individual / Group Counseling (1 year)
• Behavioral Health (2 years)
• Social Work (2 years)
• Data entry (10+ years)
• Microsoft Office (10+ years)
• Motivational Interviewing (1 year)
• Intake Experience
• Crisis Management
• Computer skills
• Organizational skills
• Communication skills
Certifications and Licenses
Certified Billing and Coding Specialist
June 2003
Certified Billing and Coding Specializing
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