Data Entry Clerk

SAMUEL C. RIDDICK

*** ***** ****** *. ******* North Carolina 27910. 267-***-**** *****************@*******.***

EDUCATION:

Paralegal Certificate Pierce College, Philadelphia, PA August 2013

Bachelor of Science, Business Management, University of Phoenix, Philadelphia, PA, June 2009

Freedom and Honor Leadership Program, September 2012

PROFILE:

Possess over 15 years of general ADMINISTRATIVE work experience, 5 years working for the United States Military. Skilled in areas of customer service, office operations, data entry, filing, and supply procurement. Proficient in MICROSOFT OFFICE (Word, PowerPoint, Excel), Outlook, Internet Search Engines, and Type 35WPM.

EMPLOYMENT:

LEGAL ADMINISTRATIVE ASSISTANT 07/09 – 10/12

Veteran Affairs, Philadelphia, Pennsylvania

Within a call center environment received calls from veterans and their representatives, advising and providing information on benefits and rights. Provided pertinent legal provision, regulations and related administrative practices and their application to specific cases, additionally assisting individuals regarding how best to provide needed documents and evidence required to initiate inquiries to resolve errors, delays or other problems in the obtaining of benefits.

DATA ENTRY CLERK

Internal Revenue Service, Philadelphia, Pennsylvania 03/06 - 04/07

Received taxpayer files and initiated receipt and control department quality assurance procedures. Responsible for ensuring accurate classification of client documents. Performed data entry utilizing secured computer database. Maintained taxpayer records according to federal policies and procedures.

DENTAL TECHNICIAN

United States Navy, Yokosuka, Japan 10/02 - 05/06

As 3rd Class Petty Officer, instructed and supervised lower ranking personnel and monitored quality of customer care. Assisted dentist by sterilizing, disinfecting, and seting up instrument trays, preparing materials during procedures, exposing diagnostic x-rays, and pouring, trimming, and polishing study casts. Measured vital signs, provided postoperative, oral hygiene, and plaque control instructions, recorded treatment information, filed patient records, and managed military member database daily.

DATA ENTRY CLERK

First Union National Bank, Charlotte, North Carolina 09/00- 05/01

Performed duties related to the application of indexing data to electronic and hard copy client files. Answered phones and delivered customer service support within call center environment. Under direct supervision of Project Manager who ensured that quality system procedures were performed and quality standards were consistently met.

DATA ENTRY CLERK

ADECCO Staffing Solutions, Charlotte, NC 01/99- 06/00

Assigned by temporary employment agency to employer requiring quality customer phone support. Worked for First Union Bank in fraudulent accounts department and in charge of placing outbound calls to customers notifying them of negative account activities. Utilized computer intranet system to perform information searches and document calls. Received printed records of customer contact daily and filed records according to employer’s policies and procedures.

Contact this candidate