Warranty specialist

Mr Richard Knock

Tel- (Mobile) 079********

E- mail- ************@*****.***

Employment-

Bowker BMW – warranty supervisor

-July 2019 – present

- liasing with the workshop, helping staff to understand processes.

- Building up a claim using correct guide lines for the manufacturer .

- Laising with the manufacturer ( goodwill, payment differences, technical help, )

Liasing with subcontract companies ( bodyshop repairs )

-Carrying out self audits ever quarter.

Perrys Vauxhall Preston ( Warranty supervisor, Service supervisor & workshop controller )

May 2015 – July 2019

- Invoicing ( Warranty, corporate, internal & retail )

- Dealing with customer enquiries

- Liasing with fleet companies and manufacturers

- Ordering parts

- Taking bookings

- Offering customers techincal information

- Auditing all warranty claims, invoices & job cards

- Auditing all warranty payments made by manufacturer

- loading of the workshop ( keeping to time scale of repair and customers required time )

- Auditing tech write ups and procedures

Savills ( Assistant facilities manager & Cash in Transit Contract Manager )

November 2013 - Febuary 2015

- Organization of contract tendering

- Health and Safety checks

- Liaising with Directors / business owners

- Organization of Contractors

- Organization of Repair works of properties

- Budget Control

- Income Control

Savills Hounds Hill ( Supervisor)

June 2010 – November 2013

- Delegation of Duties

- Opening of the Car Park

- Liaising with Directors and mangers of the shopping centre.

- Cash count

- Cash Pull

- Problem solving

- Dealing with staff issues ( one to one's- team meetings- Disciplinary )

- Staff Training

- Administration ( Time sheets - employee information )

- Budget control

- Liaising with Contractors ( onsite & Off site )

Vantage Toyota Preston ( Rental & Business fleet manager )

June 2008 - June 2009

Enterprise Rent a Car (Assistant Manager)

Feb 2006- May 2008

Education-

Quantum

IOSH Managing Safely

Cube Learning

Management ( NVQ Level 3 )

Northern Securty

Door supervisor ( SIA Badged )

CCTV operator ( SIA Badged )

FutureFit

Kettlebell instructor

Body Logic

Fitness instructor Level 2 ( OCR)

Personal Trainer Level 3 ( OCR)

Blackpool & The Fylde College

City & Guilds level 2-Repair / Servicing Vehicles

& Repair & Servicing Vehicles Vehicle Body Repair

A1 & A2 Introduction to Computing & Programming ( 3 credits level 2, Part Time)

Warbreck High School

(sept 1989- June 1994)

7 GCSE's

Achievements-

-promoted to assistant manager within 12 months with the company (Enterprise Rent-A-Car)

- 28 months working for Enterprise rent a car i was head hunted by Vantage Toyota to run the new car rental department.

- 3 months after starting at Vantage I was promoted to Rental & Fleet sales manager.

- Building up a client base on my own as a personal trainer.

- Training a client from march 2011 who was obese when we first started, to run the Blackpool fun run in 2011 the next target was the London marathon in 2012.

- Helping make a positive change with my clients in there day to day life.

Interests and activities-

Gym, playing the drums, reading, football, motorsports., travel. Running & mountain biking.

References -

* Available upon request

Contact this candidate