Maria Cristina Beniquez, MS, DMBA

Odenton, MD ***13 § 202-***-****

adyzcc@r.postjobfree.com

Director, Technical Program Manager

A seasoned professional with experience leading technology operations with a focus on organizational growth.

Highly accomplished Information Technology professional with 15+ years of Project/Program Management and 14 years of IT industry experience in public and private sectors. Outstanding organizational, motivational, and leadership skills complement a background that includes proven knowledge of the Software Development Life Cycle (SDLC) processes, Software Development Methodologies (SDM), Agile Methodology, and DevOps practices with the Scrum framework. Excellent communication and organizational skills with the ability to interact effectively in a professional environment. Worked with all levels of management and end users to analyze and implement their business requirements. Excellent business and strategic analysis capabilities, proven ability to collaborate effectively with technical personnel, contracting officers and their representatives, and end users at every level to deliver superior results.

Areas of Expertise

Digital Strategies

Program & Project Management

Organizational Development

Leadership & Management

Section 508 & Accessibility

Enterprise Architecture

Data-Driven Analysis

Vendor Contract Negotiations

Organizational Development

Capital Planning

Performance Management

Business Development

Professional Experience

Oracle Cerner, Arlington, VA (2021 to present)

Senior Director, Federal Technical Program Manager

Department of Veteran Affairs (VA) and Department of Defense (DoD)

Oversaw 20+ technical associates and provide expertise in programming, design, and regulatory strategy.

Lead a 15-member international development and product team in the management and daily operations of a $5M per year budget which specifically developed 508 compliant and accessible solutions.

Serve as an accessibility and 508 compliance Subject Matter Expert (SME).

Roadmap prioritization

Lead gap analysis efforts.

Present project impacts, risks, and mitigation plans to executive leadership.

Orchestrated technical decision-making initiatives, analyzing impacts to solution delivery and implementing effective strategies that increased team efficiency by 30% and accelerated project timelines by 20%.

Understand the supply of our workforce and accessibility and 508-compliant pipeline demand specific to our VA and DoD solution implementations.

Ensuring high quality and prompt delivery within budget to the client’s satisfaction.

Analyzes business needs to help ensure Oracle’s solution meets the client’s goals by combining industry best practices, product knowledge, and federal 508 complaint requirements.

Effectively applies Oracle’s methodologies and policies while adhering to contractual obligations, thereby minimizing Oracle’s risk, exposure, and impact.

Exercises judgment and business acumen in selecting methods and techniques for effective project delivery.

Effectively influences decisions using data-driven approaches for internal executive leadership teams.

Ensures acceptable deliverables and collaborates closely with the internal stakeholders to understand and manage project expectations.

Managing solution Audits & Controls.

IQ Solutions, Rockville, MD (2018 to 2021)

Senior Technical Program Manager

National Institute of Arthritis and Musculoskeletal and Skin Diseases (NIAMS), National Institute on Alcohol Abuse and Alcoholism (NIAAA), and National Institute of Drug Abuse (NIDA)

Served as the Lead Drupal Subject Matter Expert and DevOps Manager

Led major migration projects such as Drupal 7 to 8 and Drupal 8 to 9.

Oversight of DevOps projects across the company.

Managed developed system Audits & Controls on PII data & SOX-related details.

Supplied technical management and coordination for the NIH clients: NIAMS, NIDCD, NIDA, and NIAAA.

Established operational planning and control for the NIAMS, NIDA, and NIAAA.

Supplied management support for the NIAAA by developing task lists, keeping a risk log, creating documentation, and creating schedules to organize the team’s work in manageable sections (work breakdown structure) to meet project deadlines.

Created technical and release documentation for projects and remediation processes related to issues met with websites and applications systems/environments issues.

Trained clients on technical solutions and aided in creating governance for content changes.

Streamlined business processes, procedures, and workflows to ensure efficiency and optimized performance of project teams.

Supplied strategic solutions to avoid wasting resources and overspending, and to ensure high-quality output.

Business Development for IT Services

ADMEX Corporation, Silver Spring, MD

Acting Chief Technology Officer, February 2015 – 2018

Oversaw all technical aspects of the company. I work with Executive Management to grow the company using technological resources. Using an active and practical approach, I direct all employees in the IT and IO departments to reach the company’s strategic goals set up in the company’s strategic plan. Responsibilities also included:

Establish the company’s technical vision and leads all aspects of the company’s technological development.

Direct the company’s strategic direction, development, and future growth.

Works in a consultative fashion with the federal government as an advisor of technologies that may improve their efficiency and effectiveness.

Conduct research and case studies on leading-edge technologies and makes determinations on the probability of implementation.

Director of Digital Strategies and Solutions

Formed and grew the Digital Strategies and Solutions Division. The service area offers solutions to both Federal and Commercial clients in the areas of Design, Web/Mobile Site, and Application Development. Supplies Strategic Technology Consulting, Program Management, Project Management, Resource Management, and Solution Design. Responsibilities also included:

Supply business development, practice/service management, and contract management of all web & mobile-related services.

Managed multiple concurrent web services contracts and task orders for Federal, State, and Commercial clients, including multiple contracts within the Department of Health and Human Services (HHS) and Department of Homeland Security (DHS).

Find and present opportunities for new business and growth.

Vendor management, negotiations, and agreement management.

Program Manager, National Institutes of Health Center for Information Technology and National Institutes of Health Center for Scientific Review.

Primarily responsible for setting up and evolving a formalized project and development workflow.

Establish project/technical documentation, templates, and standard operation procedures (SOP).

Created and managed project scope by developing a work breakdown structure for major milestones and critical path tasks for meeting project deadlines and producing deliverables.

Conducted User Acceptance Testing (UAT), Usability, and User Interface testing.

Performed systems analysis for systems that cross multiple components and impact multiple systems.

Oversaw and led the development of evaluation plans, procedures, and functionality for the Assisted Referral Tool (ART) application website.

Streamlined Section 508 and Accessibility development.

Led requirements gathering and documentation, process flow, and process modeling.

Conducted a variety of large-scale studies, analyzing and evaluating proposed changes.

Researched and investigated new or improved business and management practices to decide the impact on program operations; Recommended management and recommend solutions to critical problems.

Performed data transferring and sharing using Globus FileZilla, pscp/psftp, WinSCP, and mapped network drives.

Program Manager, IT Services, Task Support for HHS-ACL

Led/managed teams of 8 - 35 and oversaw the various project aspects: project management, planning, and scheduling management, change and configuration management, quality control and assurance management, risk, information, and communications management, and metrics management.

Support HHS-ACL’s IT operations and the agency’s IT ecosystem management.

Used active, initiative-taking, and practical approaches to help IT and IO departments reach the agency’s strategic goals proven in the strategic plan.

Develop solution concepts to present to decision-makers within the client organization including CIO, CTO, Directors, Commissioners, and Assistant Secretaries to influence strategic initiatives and the technology roadmap.

Conducted research and case studies on leading-edge technologies and made determinations on the probability of implementation.

Streamlined the development and 508 compliance review processes and incorporated a custom matrix mitigation management tool.

Managed system Audits & Controls on PII and PHI data & SOX-related details.

Secured web and custom applications by creating and implementing new cyber security strategies and vulnerability scanning and mitigation procedures within 3 months while developing and deploying innovative solutions.

Developed detailed work plans, schedules, project estimates, resource plans, and status reports.

eGlobal Technologies, Arlington, VA

Senior Consultant, 2013 - 2015

The primary role includes implementing enterprise architecture and systems/application portfolio management processes, aligning the company's IT infrastructure with business priorities, and managing internal IT operations. I also provide support to the federal government in creating and implementing information technology solutions, streamlining business process models with technology, workflow management, running the development/engendering group, and aligning IT strategies to increase the division's effectiveness.

Enterprise Architecture & Information Technology Strategist & Program Manager, IT Services, Task Support for HHS-ACL

Aligned the IT strategy, governance, business processes, and models with agency services and business needs.

Drive greater productivity by realizing the IT value of the essential agency services and functions, for example, the execution of the grants award process and the execution of services supported by grants within the aging and disability networks.

Develop IT processes and models to reflect collected and verified stakeholder requirements and to ensure progress against agency strategic enterprise architecture goals.

Program Manager for the Workforce Innovation and Opportunity Act (WIOA) of 2014 Program Transition; helping the transitioning of three programs, as well as 50 employees, from the Department of Education to the U.S. Department of Health and Human Service, Administration for Community Living—grants, IT, budget, and human resources included.

Task lead for the Administration for Community Living’s Senior Medical Patrol Independent Verification and Validation (IV&V) project.

Task Lead for ACL’s Collaboration and Relationship Management and Knowledge Management systems and an analyst in implementing EA and IT Governance with SharePoint.

Performed systems analysis for complex, multiple-component systems that cross organizations and impact multiple stakeholders and constituencies.

Proven record of accomplishment of supplying critical evaluations and actionable solutions to senior management based on iterative requirements management process, which results in descriptions of the capabilities of the solution, conditions that must exist for requirements to run, and constraints that may prevent the solution from being able to fulfill the requirements.

Government Employee Insurance Company (GEICO), Chevy Chase, MD

Technical Project Manager and Senior Business Analyst, 2011 - 2013

Performed project management responsibilities relating to information technology infrastructure implementations, upgrades, conversions, and recovery.

Release Management for mobile claims and journey experience enhancements.

Provided engineering and QA teams with detailed analysis of software deficiencies discovered during installations and implemented a workaround to minimize impact and complete projects that met timelines.

Managed project scope by developing a work breakdown structure for major milestones, risk management, and producing deliverables.

Improved the self-service experience for our web and mobile customers by evaluating and recommending improvements to their online service and claims applications processes.

Led and conducted the division’s User Acceptance Testing (UAT), Usability, and User Interface testing.

Performed systems analysis.

Chief Intelligence Analyst for the Special Investigations Unit Program Manager HQ, 2007 - 2011

Operated on tactical, operational, and strategic levels to research and monitor claims activities, policies in force, and economic crime factors to find fraud patterns and trends.

Forecasted claims activity and type of fraud (if applicable), created reports, and issued alerts to all the regions to prevent fraud as well as reallocating resources to combat fraud.

Conducted background investigations on subjects of interest for analysis, compiling, reporting, and issuing intelligence information that led to arrests and convictions.

Planned and developed systems and procedures that affected the company’s readiness and success rate in defeating fraud and audited investigations.

Coordinated training for all claims associates on claims fraud.

Participated in collaborative meetings with management discussing multiple disciplines to detect fraud activity.

Developed new strategies as well as modified existing policies and procedures to ensure their effectiveness.

Added professional experience:

Auto Damage Adjuster, GEICO, Washington, D.C.

Client Development & Team Leader, Reggie Harris State Farm Insurance & Financial Services, Oxon Hill, MD

Education

Master of Business Administration Degree, May 2016

UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE, Adelphi, MD

Master of Science Degree in Management, August 2013

UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE, Adelphi, MD

Intelligence Management

Bachelor of Science Degree in Social Science, May 2010

UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE, Adelphi, MD

Associate of Arts Degree in Sociology, May 2006

UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE, Adelphi, MD

Professional Memberships/Affiliations

Armed Forces Communications and Electronics Association, Washington, DC Chapter

Pi Gamma Mu International Honor Society for Social Science

Alpha Lambda Sigma, Tau Chapter

Pi Gamma Mu International Honor Society for Social Science

Training & Development

Certified Scrum Master

Certified Product Owner

Information Security Awareness

Privacy Awareness

Counterintelligence & Insider Threats

Section 508 & Accessibility Compliance

Technical Proficiencies

Microsoft Office Suite

Tools and applications: Special Investigations Case Management System (SICM), RiskShield Intelligent Claim Evaluation (ICE), Insurance Services Office Claims Search (ISO), Customer Experience Journey Management, Memex Technology, Fuzzy Tech, i2 Analyst Notebook, CLEAR/WestLaw, Accurint, ADP, Oracle/PeopleSoft, Workday, and Workforce Management

Content Management Systems: Drupal, WordPress, BlogEngine, SquareSpace, Wix, Kentico, SharePoint

Project Management tools: JIRA Agile, Trello, MIRO, Smartsheets, and MS Project

Languages: Visual Studio, .NET, C#, Java, SQL, HTML

Platforms: AWS, Azure, and Microsoft Windows Server

Contact this candidate