Pride TanyaradzwaMujera adyzbh@r.postjobfree.com

+263*********

adyzbh@r.postjobfree.com

PROFESSIONAL PROFILE

I am an efficient and flexible person with a 5-year background in hospitality and catering. Professional and energetic, I have always been committed to my jobs and keen to improve myself. I am used to working in a busy environment, and I seek a position where I can apply my skills to benefit the company Job Desired: Hostess/Receptionist

EXPERIENCE

Viking Cruises (31st August 2019 to present)

Title: Café Attendant

Responsibilities

Actively participating on board training programs

Embarkation duty as directed,including luggage assistance, guest escorting and any other related duty

Participating in loading as required on directions of supervisors

Professional welcoming and sales oriented F&B service following the S.T.A.R service experience standards

Ensure absolute cleanliness and order in accordance with HACCP and USPHS Rules as well as department SOPs and supervisors directions

Follow service procedures according to SOPs Department Service Standard And all applicable sanitation safety standards at all times

Setting up and maintaining all self-service buffet areas ensuring each item is Associated with the correct label. Including,if instructed,working from behind the food lines

Serving beverages during meal period as instructed by supervisors following company safe alcohol serving policies

When working in teams with waiters the function is to support and assist

As well as being an additional guest resource

Working area is set up in accordance with direction from supervisor

Prepare and perform F&B activities (i.e. cocktail parties,tea time, café lunch)

And special events as assigned.

Tallying any sales transactions and correctly following all accounting

Procedures

Cleaning of working areas and operating equipment in accordance with

Company rules and standards

Pride Tanyaradzwa Mujera

Personal Information

D.O.B:24 Feb 1990

Nationality:Zimbabwe

Marriage Status: Single

Languages

English

Shona

Isizulu

Hobbies

Cooking

Traveling

Reading

Pride TanyaradzwaMujera adyzbh@r.postjobfree.com

Assist in other departments upon instruction from supervisors as required

Keeping and storing of any assigned inventory stock in accordance with set Par levels following safety and sanitation rules and regulations. Claw BBQ by Hilton Doha Qatar (Feb 2018 to January 2019) Title: Reception Supervisor

Responsibilities

Undertake induction and training of new staff

Ensure adequate cover is in place

Greet and orientate guests within 5minutesof arrival

Communicate with host areas when visitors arrive

Deal with guest requests

Maintain up-to-date contact details for key clients

Ensure the reception area in kept clean and tidy Ruya Dubai (August 2016 – December 2017)

Title: Hostess/Reservationist

Responsibilities

Coordinate guest reservations

Respond to inquiries in an efficient, courteous manner

Welcome and acknowledge all guests in accordance with Company standards

Seat guests promptly at a table pre-set for the number in the party and according to guest preference

Answer telephone enquiries according to company standards

Promote new products to walk-in customers and record orders

Report and handle all complaints, concerns or special requests of guests.

Complete special projects (menu changes, signage etc.) as instructed

Follow all Food and Beverage policies and procedures Super Spar /Chesanyama, South Africa (Dec 2015 – June 2016) Title: Cashier /hostess

Responsibilities

Process customer payments

Deal with customer queries effectively and professionally

Maintain a clean and comfortable work environment

Verify the validity of cash money and bank cards

Meet individual and company sales goals

Pride TanyaradzwaMujera adyzbh@r.postjobfree.com

Trumps & Grill (South Africa) (Feb 2014 – Dec 2015) Title: Hostess

Responsibilities

Helped to develop the restaurant’s service.

Dealt with any queries effectively and professionally.

Maintaining a clean and comfortable work environment.

Handled customer bookings

Was in charge of answering the phone

Seat guests promptly at a table according to guests’ preference EDUCATION

G.E.T Ancillary Health Care NQF Level 1(2010)

LDR Skills & Development (South Africa)

Grade 12 (2013)New Model Private College, South Africa SKILLS

Providing information to clients on products and services of the company

Taking orders, computing charges and administering billing and payments

Reviewing, updating and making changes to customer accounts

Listening and responding to customers’ needs and concerns.

Handling returns and complaints effectively

Managing client contacts and service history

Providing answers and solutions quickly

Leading teams

Handling irate and angry customers

COMPUTER SKILLS

Microsoft office

Point of Sale system

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