CONTACT

Address : Orlando, FL *****

Phone : 407-***-****

Email : adyzbe@r.postjobfree.com

SKILLS

ASAP CPOE Radiant Cupid Stork

ADT/Prelude Cadence

Optime/Anesthesia Beacon HB/PB

First Net CareNet Reg/Sch Powerchart

Maternity/FetaLink SurgiNet RadNet

CareAware Capacity Management

Touchworks

• EPIC EMR Ambulatory/Inpatient

• Cerner EMR Ambulatory/Inpatient

• Allscripts Ambulatory/Inpatient

• Dragon/MModal Dictation Training

• Haiku/Canto

• Implementation Lead

• Physician Advocate/Liaison

• Online/Virtual Training

• Building Materials

• Reviewing Curriculum

• Service Tickets

• Technical Support and Assistance

• Technical Presentations

• Instructional Design

• Course Materials Creation

• Training Junior Team Members

• Process Management

• EPIC Modules

• Cerner Modules

• Allscrpts Modules

PROFESSIONAL SUMMARY

Experienced Implementation Lead in the Medical professional with 20 years of proven ability to manage and provide versatile training proficiency in Epic, Cerner, and Allscripts. Coordinate EMR Training, Instructional Design, Go-Live Lead for multiple project. Specializing in staff and curriculum development. Meticulous background in Clinical EMR trainings to adhere medical records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality. Delivering highest quality training to clinical staff and to foster smooth and effective department operations.

CAREER EXPERIENCE

Principal Trainer /System Support Analyst, 03/2023 to Current Englewood Hospital - Englewood, NJ

Epic Provider Advocate/Training Consultant, 03/2022 to 03/2023 Advent Health Orlando - Orlando, FL

• Provided client support on system operation and troubleshooting.

• Resolved or escalated problem tickets to resolve user issues.

• Diagnosed, troubleshot and resolved network and system problems.

• Identified and resolved problems through root cause analysis and research. Performed system analysis, documentation, testing, implementation and user support for platform transitions.

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Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.

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Established instructional practices driven through statistical performance data.

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• Resolved or escalated problem tickets to resolve user issues

• Provided client support on system operation and troubleshooting Communicated with sales team to maintain firm grasp of training requirements

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• Provided subject matter expertise on all company offerings

• Created unique materials to support training programs

• Developed new and improved training programs to fit underserved areas

• Facilitated virtual, in-person and blended learning sessions Developed new and improved training programs focused on Ambulatory/Inpatient Physician Training and workflows. EPIC (CPOE), Labor

& Deliver, EPIC (Optime/ Anesthesia (OR) Cath Lab and Cardiovascular Stress Lab (Cupid), ASAP(Emergency Department and (Stork)Labor & Deliver/Postpartum.Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.

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• Defined and articulated goal learning outcomes, performance metrics and MICHELLE BROOME

Epic Credentialed Trainer, 09/2021 to 03/2022

Cristus Health - Tyler, TX

Cerner Credential Trainer /Clinical Liaison, 04/2017 to 09/2021 changes to improve student learning.

Consulted with organization management to assess needs and plan improvements.

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Developed new and improved training programs focused on ASAP,Optime and CPOE.

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Provided assistance for delivery of training courses by scheduling virtual meeting rooms and managing team calendars.

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• Implemented cross-training to improve depth of skill sets within team.

• Coordinated logistics of and delivering training to up to 200 personnel. Worked with central management to identify, plan, align and address training needs.

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• Compiled training handbook and related course materials.

• Liaised between trainers and course participants.

• Developed custom training solutions for clients. Conducted product training with customers and internal customer experience teams.

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Improved clinicians performance by defining clear goals and communicating performance metrics.

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Assessed program effectiveness and implemented improvements to increase quality of instruction.

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• Implemented cross-training to improve depth of skill sets within team Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.

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Recorded videos and wrote instructions to facilitate online and remote training programs.

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• Coordinated logistics of and delivering training to up to 300 personnel Recorded videos and wrote instructions to facilitate online and remote training programs

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Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness

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Developed new and improved training programs focused on Inpatient and Outpatient facilities and Post -Go-Live Support.

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• Trained and mentored 400 new personnel hired to fulfill various roles. Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.

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Monitored day-to-day activities of Healthcare company and employees, noting areas needing improvement and implementing plans for rectification.

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Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals, resulting in 98 percent in stockholders goals.

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Developed lesson plans, instructional materials and written practice tests for Physicians and Nurses training courses.

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• Trained and mentored 200 new agency hired to fulfill various locations. Liaised between executives and entry-level workers, facilitating smooth communication and successfully achieving vetted gaps in workflows.

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Used EPIC to design training for 400 employees and increase company retention and productivity rates 99%

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Northside Hospital - Atlanta, GA

EMR Consultant, 07/2019 to 04/2020

Northwell Health - Huntington, NY

Evaluated clinical satisfaction and made suggestions for changes or improvements.

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• Responded to and investigated system workflow issues. Collected 100 tickets per day for data about patient care problems and prepared reports.

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Educated health care professionals on ways to humanize patients' experiences.

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Collaboratively with EHR Project Director to develop and maintain relations with physicians. Vetted training curriculum to facilitate classroom training.

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Helped address client complaints through timely corrective actions and appropriate referrals.

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• Monitored participant workflow and behaviors throughout training process. Educated health care professionals on ways to humanize patients' experiences.

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Provided ATE support to physician, nurse practitioners, physician assistants Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

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Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.

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Provided assistance with CPOE, and meaningful use documentation, access patient schedule from patient's encounter.

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• Provided workflows processes for ambulatory environment.

• Maintained fully engaged with physicians for one on one assistance. Managed priorities and test activities to meet project test schedules and deliveries

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Reviewed custom software design documents and participated in design review discussions

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• Identified and drove opportunities for increasing efficiencies and quality Participated in backlog grooming, sprint planning, requirements team meetings and retrospectives

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EDUCATION

Certificate : Implementation Management, 2013

Indian River State College - Ft. Pierce, FL

Certificate : Office Assistant, 2010

Winter Park Tech - Winter Park, FL

Certificate : Licensed Vocational Nursing, 06/2000 Concorde - Garden Grove, CA

Diploma : Medical Assistant, 08/1998

Concorde Career College - Garden Grove, CA

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