Lisa Noble

**** ***** ****, ***********, ****, **107, US • 513-***-**** • adyzaz@r.postjobfree.com

PROFESSIONAL SUMMARY

Tech-savvy as a Salesforce Certified Advanced Administrator/Business Analyst with 5 years' experience implementing systems, managing profiles, workflows (Flows) and groups with ease. Organized maintenance of sales/service cloud, reports and dashboards for company and clients. Thorough with all updates, installing and configuring Salesforce systems to boost performance. Experience in designing scalable solutions, custom enhancements and facilitating user management support. Strong knowledge of user and license management for setup/deactivation, permissions and capability requirements, configuration changes and release management. Salesforce Administration

Qualtrics

Inspire

Pardot

Sharepoint

Microsoft Dynamics 365

JD Edwards Software

Halo Software

Data Management

Database analysis

Continuous process improvement

Database administration

Coaching skills

Staff training and development

Analytical thinking

Report generation

Salesforce Administrator - August 2022 to Present

Mike Albert Fleet Solutions - Cincinnati, OH

Manage user access and authorities.

SKILLS

Customer engagement and support

Issue resolution

Post-sales support

Product management and pricing

Inside and outside sales

Product and service knowledge

Lead generation

Customer retention abilities

Customer needs assessment

Sales/Business development

Workflow Process Builder

Training & Development

Data conversion and migration

Information systems management

Microsoft Office

Risk management processes and analysis

WORK HISTORY

Proactively identify, create and manage changes to Salesforce. Design and implement communication plans to keep users informed of the impact of changes to their processes Manage new releases of the Salesforce.

Create, test and implement new objects, fields, workflows and processes. Conduct audits for data/system integrity, as well as manage duplicates, reassignment based on personnel changes Manage requested data imports and exports using Data Loader Assist in Salesforce training.

Create and maintain organizational dashboards and reports. Assist Marketing with Pardot administration, form handlers, engagement studios, platform integration Create and distribute client surveys.

Collaborate with department managers to develop survey reporting. Create monthly reports with survey statistics to be shared with the organization. Identify need for changes to survey and/or process based on feedback, response rates, or completion rates. Salesforce Administrative Manager - July, 2021 to Present 828 Logistics LLC - Sharonville, Ohio

Advanced experience with Salesforce automation tools including Process Builder, Flows, deployment, performance monitoring, backup and recovery.

CRM process design and implementation along with managing Salesforce upgrades and ensuring successful integration. System deployment, performance monitoring, back-up and recovery in Salesforce Lighting. Designed custom objects, custom fields, picklists, page layouts, workflow, approval processes, validation rules, custom tabs, reports, Visualforce pages, dashboards, and Email generation.

Trained new account managers in Salesforce.

Experience in integrating CRM tools and Microsoft 365. Created customized reports in Excel and Pivot Tables. Working knowledge of Products, Contracts, Price Books. Strong presentation and communication skills

Created user groups and configured workflows and assignment rules to enable proper routing of leads to marketing members. Customized dashboards to track usage for productivity and performance of business centers and sales teams. Deployed custom tabs, validation rules and auto-response rules for automating business. Provided post-implementation support to assist end-users in creating reports, dashboards and certain administration tasks. Developed workflows for automated lead routing, lead escalation and email alerts. Executed role hierarchies, shared rules and recorded level permissions to provide shared access among different users. Worked with business analysts and end-users to determine screen layouts for new web applications. Maintained data cleanliness and accuracy by adding custom validation rules and custom formulas, reports and dashboards. Utilized Salesforce to import data from excel sheets into leads, accounts and contacts. Assessed customer needs and goals through communication and system evaluations to modify existing databases for personalized customization. Sales Project Coordinator/Salesforce Administrator - October, 2019 to July, 2021 DuBois Chemicals - Cincinnati, OH

Supported Vice President, Regional Managers and 189 Account Managers for Central USA, 22 States. Effectively supported key account management with Salesforce reports, lead tracking and training. Trained and supported Sales team on the usage of Dynamics CRM (functional user and technical user). Prepared Request for Proposal (RFP)/Quote support, Business Review preparation. Assisted with customer leads, purchase histories, new account set up, and pricing. Supported with follow up and completion of customer contracts (internally and externally). Managed and processed vendor/customer forms, I9, 1099, Tax Exemption and Vendor Agreements. Created, standardized and continuously improved ‘Best Practices’ processes for RFP, business reviews, quotations, leads, contracts, vendor/customer forms.

Trained field Account Managers on the Sales Reporting System Salesforce, Microsoft Dynamics, Halo and AX. Collaborated with internal departments and field personnel regarding questions/issues with customer invoices, credit memo, pricing, TDS/SDS, Price Exceptions (PE).

Scheduled meetings, sourced location, meeting rooms, arrange hotel space, arranged necessary media and assisted with group logistics (i.e. airline tickets, transportation).

Project Coordinator - Healthcare Division - June, 2018 to October, 2019 Standard Textile, Co. Inc. - Cincinnati, OH

Responsible for managing projects from start to finish, working with installers, consultants or customers on a detailed level to ensure project is field verified and installed per specification and / or customer expectations Proactively provided consultants and customers with important order milestones, including ship dates and backorders Maintained communication with internal departments to ensure all project related milestones are met Maintained quoted profitability on assigned projects Accurately executed orders of product based on field measures, quotes, designer specification and purchase orders Managed projects on assigned accounts and ensure on time completion Received and audited purchase orders and identify/communicate discrepancies as necessary Coordinated meetings with staff and customers for ongoing projects Managed/maintained project reports, order entries, and measurements Owner / Store Manager - January, 2009 to July, 2018 CCP - Cherry Corner - Blanchester, Ohio

Built and successfully managed home decor store from ground up Controlled costs by effectively negotiating with vendors Handled payroll and bookkeeping operations

Increased customer satisfaction and bottom-line revenue by expanding product lines, offering special promotions and building loyalty savings membership

Dedicated with proven track record in retail, outside sales, generating new business and customer satisfaction Experience in both general merchandising and specialty retail Impressive record of improving sales, successfully introducing new products and growing customer base Excellent leadership skills, can communicate effectively with employees and motivate them to perform at their best Created and taught weekly workshop classes to generate new clientele. Recruiting Supervisor - May, 2005 to May, 2007

Belcan, LLC - Milford, OH

Utilized advanced sourcing techniques including cold calling, job boards, database and internet searches, networking, and referrals to identify qualified candidates

Maintained and ensured all clients positions were filled Managed special promotions, career fairs and client hiring events Sales to source new clients

Interfaced with clients requiring staffing services to determine number of hires, salary, positions, and job descriptions for short-term and long- term temporary employees

Sourced resumes to select best qualified candidates and interviewed candidates to better assess qualifications and ascertain personality, personal character, and work ethic

Validated applicants references and communicated with previous employers to qualify capabilities and verify work history Followed up with clients to evaluate temp employee performance and client satisfaction. Brought in well-qualified, multifaced job candidates to fill open positions. Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates. Store Manager - June, 2007 to July, 2008

City Electric Supply Milford Oh - Milford, OH

Managed and trained sales staff and warehouse staff Monitored customer service levels and took action to improve service as needed Proactively developed and maintained business relationships with current and potential customers and suppliers, building a favorable company image

Sought out business opportunities with prospective and existing customers, engaging in weekly sales calls Overseen collections for the branch

Ensured collection calls were made and outstanding debt was collected Checked credit, opened new accounts, and worked with credit managers as needed Set branch pricing and direct quotation activities Monitored inventory levels

Promoted the sale of overstocked materials

Negotiated pricing and issues with vendors

Developed sales and expense budget for branch operations Managed petty cash and completed petty cash claims quickly Reviewed daily reports, taking appropriate action as needed Maintained branch security, opening and closing of branch Attended periodic branch manager meetings

Preformed recruiting, interviewing and training process of new employees Periodically evaluated the performance of branch personnel, developed goals and objectives, Account Executive / Industrial Lighting Consultant - March, 1992 to April, 2005 Current Electrical and Lighting Supplies, Inc. - Loveland, Ohio Handled claims for all defective products and processing of credits for inbound freight claims Followed branch and company procedures to maintain minimum inventory levels while avoiding branch shortages of necessary materials to service our customers

Reviewed inventory levels through system and created vendor purchase orders to fulfill branch inventory needs on stock items as well as purchase non-stock items when needed for sales force

Reviewed and maintained purchasing parameters on items within system to provide proper service levels to our customers Worked with the Cost Manager to insure the product database had accurate pricing, costing, product descriptions, and vendor information Expedited and tracked all outstanding orders

Made recommendations for major purchases of materials based on anticipated changes in pricing or unusual availability situations Established professional vendor and branch relationships to develop trust and a solid working relationship to accomplish common goals Worked with sales force to help resolve vendor procurement issues Reviewed and Resolved AP issues

Specialized in Industrial Lighting Layouts and Quotations. Nursing - Associate of Science - 2010

EDUCATION

Southern State Community College - Central Campus - Hillsboro, OH Electrical Engineering - 1986

UC Clermont College - Batavia, OH

Accounting and Business Management - Certification - 1988 Great Oaks Career Campuses - Milford, OH

Salesforce Trailhead – Triple Star Ranger

CERTIFICATIONS

• SCAA - Salesforce Certified Advanced Administrator – Credential ID 2895160

• SCA - Salesforce Certified Administrator – Credential ID 2833911

• Salesforce Certified Business Analyst – Credential ID 3009017

• Salesforce Certified Associate – Credential ID 2614259

• Salesforce Certified Flow Foundations – SFBen Issued August 2022

• Salesforce Superbadge’s:

o Record Triggered Flow Superbadge

o Flow Administration Superbadge

o Security Specialist Superbadge

o Business Administration Specialist Superbadge Unit o User Authentication Settings Superbadge

o Lighting Experience Reports & Dashboard Specialist Superbadge Unit o Administration Superset Superbadge Unit

o User Access Fundamentals Superbadge

o Security Specialist Superbadge

o Multi-Factor Authentication Superbadge

o Salesforce Flow Fundamentals Superbadge

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