SONJA COLLIER-OWENS

S A L E S M A N A G E R

P 757-***-**** E adyzah@r.postjobfree.com A

2239Tuliptree Circle,

Suffolk, VA 23435

OBJECTIVE

EDUCATION

As a seasoned professional, well-versed in customer care and successful in achieving company goals while maintaining high levels of customer satisfaction, I am submitting my resume for your data entry position. I am consistently accurate with reports and quick to master business processes and office procedures. I have an outgoing personality with attention to delivering outstanding customer service experiences to customers. Brookstone College School of

Business

Greensboro, NC

Tidewater Community College

Portsmouth, VA

KEY SKILLS

• CUSTOMER RELATIONS

• PERSONNEL MANAGMENT

• SALES

• BUSINESS DEVELOPMENT

• LEADERSHIP

AFFILIATIONS

• KIWANIS CLUB OF

CHURCHLAND

EXPERIENCE

November 2011-Current

Manager, UPS Store #5885 (December 2021 – Present) Manager, UPS Store #5522 (December 2011 – August 2021) Responsible for the day-to-day operations of UPS Store #5522. Beyond ensuring the store meets corporate mandated operating hours, I am responsible for managing 8 employees, monitoring productivity, and establishing/maintain customer service standards. Leadership responsibilities included:

- Monitoring cost control and expenses

- Providing weekly and monthly reports to the franchise owner

- Being accountable for store profit/loss

- Personnel management and professional training

- Business development and marketing strategy

Additional Experience

Certified Pharmacy Technician (CPhT) – Portsmouth Naval Hospital Certified Pharmacy Technician (CPhT) – Blue Ridge Pharmacy, Raleigh, NC COMMUNICATION

At my current position, I have continued my career path of management in a customer-forward business environment. To enhance my managerial abilities, I have taken graphic design courses at Tidewater Community College so that my skills remain relevant to the changing business and customer-service requirements for UPS Stores. As my scope of responsibility has grown, I continue to strengthen my strong organizational skills, maintain focus on relationship building with all customers and employees, and continuously refine my understanding of business processes and documentation. LEADERSHIP

I volunteer my time with the Kiwanis Club of Churchland where I have held leadership offices for the past four years, serving as President, Board Member, and Secretary as well as spearheading our annual Christmas and Thanksgiving community service events.

REFERENCES

Available upon request

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