Charles

Alasis

Personal Information:

Address:

250A, Munirka Village, New Delhi -

110067

Phone:

+91-798*******

Email:

adyz95@r.postjobfree.com

Languages

English

Hindi

Tamil

Hobbies

• Listening to Music

• Eating Good Food

• Travelling and Exploring New

Places

• Playing Cricket

• Basketball

Profile

Passionate superb customer service and leadership skills. Proven background investigating and handling customer issues and complaints. Strong track record of budgeting and advancing performance metrics. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service. Skill Highlights

• Team motivation

• Team leadership

• Customer-facing leadership

• Staff mentoring

Experience

Deputy Manager 04/2022-Current

VFS Global Pvt Ltd.

• Monitored daily and weekly key performance indicators to maintain on track status.

• Helped set and manage objectives for quality, productivity and compliance.

• Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.

• Motivated and trained employees to maximize team productivity.

• Employed outstanding communication and relationship-building abilities to lead by example in providing first-class customer care. Team Leader, Process (Make My Trip & Zomato Food & Chat) 02/2016 – 04/2022

• Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.

• Resolved complex customer enquiries, disputes and complaints.

• Monitored staff performance and developed improvement plans.

• Investigated issues impacting organizational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.

Customer Care Executive, 07/2013 – 08/2015

• Maintained excellent customer relationships by efficiently solving queries, complaints and issues.

• Ensured positive customer experience was maintained by monitoring through introduction and customer care calls.

• Took ownership of enquiries, effectively handling any customer issues to ensure suitable resolutions for customers.

• Listened closely to each customer’s needs and requirements and used detailed product knowledge to make recommendations and improve customer experience.

• Handled customer complaints, listened politely and professionally to customers and found resolutions or escalated to management. Education

• Indira Gandhi National

Open University– New

Delhi

2013 – 2017

Bachelor of Arts:

CBSE – New Delhi

2011 – 2013

10 + 2

Experience

Visa consultant & Immigration officer

UK Visa Application Form-

The United Kingdom has various types of visas, including work visas, study visas, and tourist visas. The most common work visa categories include Tier 2 (General), Tier 5 (Temporary Worker), and Tier 1

(Entrepreneur) visas.

The application form for a UK visa can be filled out online on the official UK government website. The form typically requires personal information, details about your intended stay, employment history, financial resources, and supporting documents.

US Visa Application Form-

The United States offers different types of visas, such as tourist visas (B1/B2) The primary visa application form for the US is the DS-160, which is an online form accessible through the official US Department of State website.

The DS-160 form asks for personal information, travel details, employment history, family information, and security- related questions.

Additionally, depending on the type of visa, you may need to provide supporting documents like a job offer letter, financial statements, or proof of enrollment in a US institution. Schengen Visa Application Form-

The Schengen Area comprises 26 European countries, including popular destinations like France, Germany, and Swiss.

The Schengen visa allows visitors to travel freely within these countries for a specific duration. Each country has its own visa application process, but the basic requirements are quite similar. The application form can typically be downloaded from the official website of the embassy or consulate of the Schengen country you wish to visit.

The form usually asks for personal details, travel plans, financial information, accommodation details, and supporting documents like travel insurance, flight itineraries, and hotel reservations. Summery Holiday package:

Holiday package, also known as a vacation package or tour package, is a bundled offering that includes various components of a vacation or holiday. It typically combines multiple travel services and amenities into a single package, making it convenient for travelers to book and experience a complete holiday without having to make individual arrangements for each component.

Holiday package can include several elements such: Transportation: This may include flights, train tickets, or other modes of transport to reach the destination and sometimes even local transfers during the trip.

Accommodation: It covers the cost of lodging during the holiday, ranging from hotels and resorts to vacation rentals or even camping sites.

Meals: Depending on the package, it may include meals such as breakfast, half-board (breakfast and dinner), full-board

(breakfast, lunch, and dinner), or all-inclusive meals throughout the stay. Activities and Excursions: Holiday packages often incorporate specific activities, sightseeing tours, or excursions that are relevant to the destination or the theme of the package. These can include guided tours, adventure activities, cultural experiences, or visits to popular attractions.

Additional Services: Some packages may include additional services such as travel insurance, airport transfers, spa treatments, or special amenities.

Holiday packages are designed to provide convenience, savings, and a hassle-free travel experience for individuals or families who want to explore a particular destination or have a specific type of holiday experience. They can be booked through travel agencies, tour operators, or online travel platforms, allowing travelers to choose from a range of package options based on their preferences, budget, and desired destination.

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