BATHOBILE KHUZWAYO

***** ****** ******, ****** **** 078-***-****/ 072-***-****

adyz6z@r.postjobfree.com

PROFESSIONAL SUMMARY

Results-driven and detail-oriented professional with a diverse background in administrative roles and customer service. Proven track record of effectively managing queries, tracing former members and deceased beneficiaries, and collecting and processing essential documents. Skilled in telephonic and email communication, providing exceptional service to customers. Proficient in maintaining accurate call information and following up on inquiries. Adept at organizing appointments and demonstrating strong attention to detail in all tasks. Possesses a solid understanding of benefit funds administration and compliance procedures. Complemented by showcasing adaptability and excellent interpersonal skills. PROFESSIONAL EXPERIENCE

Takealot

Driver August 2022 - Present

Delivering and returning orders

Daily reporting

Obtaining delivery confirmation from customers

Reviewing deliveries with receipts to ensure that they are accurate Intersect-HP

Tracing Agent July 2022 - February 2023

Tracing former members

Tracing deceased beneficiaries

Collecting documents of former members and beneficiaries Communicating with former members and beneficiaries through email or telephonically Responding to members and beneficiaries queries

Guide customers and beneficiaries through the claims process Documenting customers information according to standard operating procedures Following up on former members or beneficiaries calls Forward all the claiming documents to the former member or beneficiaries Setting up appointments with former members and beneficiaries Attention to detail

CORE COMPETENCIES

Communication skills

Time Management

Problem solving

Teamwork

Technical Proficiency

Organizational skills

Interpersonal skills

PROFESSIONAL EXPERIENCE

Warthog Insure

Claims Assessor July 2021 - December 2021

Processing death claims

Checking if claims are active and up to date (6months waiting period) Checking if the claimant, deceased or beneficiary are on the system Send members application forms and receive the forms with supporting documents Take the claimant through the claiming process

Escalating the claims for payment

Follow up with our underwriter if claims has been paid within 24 hours MIBFA (Metal Industries Benefit Funds Administrators) Queries Clerk April 2014 - April 2021

Maintenance of the pensions mailbox

Attending to customer queries relating to benefits and general queries Communicating with customers through email or telephonically Updating contact details of pensioners or beneficiaries Handling tax queries and issuing tax certificates

Assisting with bank and beneficiary confirmations

Sorting and forwarding emails to relevant departments for escalations Ensuring all emails are attended to within required timeframes Administrative Clerk

Post handling

Checking of documents

Scanning and indexing

Reporting and ad-hoc duties

Claims Clerk

Claims processing

Responsible for bank confirmations

Preparing claims for surplus payment on CRM, Session and Oculus Reports

Ad-hoc duties

Customer service and quality assessing

Call Centre Agent

Handling telephonic queries

Record all calls received

Attend to all claims queries received for funds

Utilizing the documents system correctly (Oculus)

Basic understanding of MIBFA funds

Posting and faxing requesting documents

Law Properties

Receptionist February 2014 - April 2014

Answering telephonic calls

Receiving and directing clients and visitors to their respective meeting rooms Responsible for bookings and managing the company's diary Organizing the boardroom for meetings

PROFESSIONAL EXPERIENCE

Standard Bank

Teller December 2012 - January 2014

Verifying date and bank names

Balance currencies

Check in cash tills at the end of the shift

Calculate daily transactions

Cash check and pay out money after verifying signatures EDUCATION

National Senior Certificate

2007 Ligbron Academy of Technology

Incomplete PC Training and Business College

Diploma in Information Technology

2021 - Present Oxbridge Academy

Diploma in Financial Management

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