Business Development Customer Service
Resume:
Bill Armstrong
Business Development and Relationship Sales
New York, NY 10023
***************@*****.***
High energy, motivated, results-driven sales executive with a solid record in building a market presence in highly competitive business markets. Successful in establishing and maintaining lucrative business relationships with major corporate clients across broad industries. Possess strong communications, problem-solving, and follow-through skills that translate into timely solutions for customers. Proven ability to increase sales, build brand awareness, and market a company's image. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
VP of Sales and Business Development
Tenex Health Systems - Kamara Medical Supplies - New York, NY June 2018 to Present
• Tenex is a pioneering minimally invasive therapy for the removal of diseased soft tissue and restoration of healthy musculoskeletal function
• Mimed is committed to the commercialization of Biomaterials that improve surgical outcomes by solving an unmet or under-served clinical need.
• Promote medical devices for Kamara Medical Supplies by building relationships with Orthopedic Surgeons, Spine Surgeons, Podiatrist, Surgical Coordinators.
• Care practices and hospitals within the assigned territory covering NYC, Westchester, Putnam, Rockland, Dutchess counties
• Demonstrated usage of DME, ultrasound TENS unit, hot and cold compression therapy unit, CPM machines, and orthopedic braces
• Improved operational efficiency and profitability for current capital equipment and braces by 225%
• Developed all new client relations and managed 5 tech's Director of Sales and Business Development
Stony Run Medical Corporation - Tri-State, NY and CT August 2009 to Present
• Build relationships and negotiate with individual doctors to submit prescriptions to primary pharmacies
• Educate physicians' support staff on proper procedure and protocol
• Liaise between doctor offices, clinics and pharmacies to assist in resolving issues and providing excellent customer service
• Report status of each account relationship quantitatively and qualitatively
• Implement new sales strategies for emerging products and drive new business
• Create program's to help supplement patient support
• Wound Care treatments that assist in closing most wound types (diabetic, pressure and venous ulcers) and post-surgical
• Transdermal therapy for acute neuropathic pain an alternative to oral medication
• Still consult and advise sales team on strategic direction Healthcare Account Manager
Grainger Industrial Supply - New York, NY
October 2007 to July 2009
• Developed long-lasting partnerships with customers to supply and manage their MRO procurement
• Managed and consistently exceeded goals for a $3.MM territory, covering the Healthcare vertical market.
• Major Accounts included: NYU Langone, Memorial Sloan Kettering, St. Luke's Roosevelt, Beth Israel hospitals
• Utilized internal resources, including an expert team of product support representatives and professional training programs
• Clearly articulate business drivers, balance sheets and total cost of ownership with key executives and decision-makers
• Created and customized tailored, cost-effective solutions that mutually benefited Grainger's and my clients' P&Ls
• Exceeded sales goals and all performance matrix at 116% District Sales Manager
Deluxe Corporation
April 2006 to September 2007
• Marketed customized print products/services to financial institutions and business owners in Westchester, Bronx and NYC
• Built relationships with financial institutions and business managers that resulted in increased sales and customer loyalty
• Major accounts included Chase, Citi, M&T, and TD Banknorth and smaller community banks
• Consistently exceeded all sales quotas; achieved 103% of yearly quota Business Development Manager
OfficeMax
May 2003 to March 2006
• Marketed all Office Solutions' product lines including office products, furniture and technology in assigned territory
• Utilized marketing strategies and incentive programs to generate new business, while servicing a large existing client base
• Acquired several key accounts: Toyota, Lockheed Martin, Citigroup, PHH Arval, Dunbar Armored and Comcast Cable
• Utilized strong presentation, product knowledge, solutions-selling, negotiating and closing skills to increase market share
• Provided the highest level of service to customers from initial point of sale to follow-through on all subsequent needs
• Developed and maintained a 3.8 million dollar territory in less than two years; consistently exceeded all quarterly goals
Branch Manager/Business Development
Apex Systems
November 2001 to April 2003
• Developed new accounts and maintained existing relationships with hiring managers for supplemental staffing or long consulting engagements in the fields of information technology, telecommunications and engineering
• Major accounts included Northrup Grumman, Constellation Energy, Ciena and Computer Science Corporation
• Prospected daily through cold calling, introductory meetings/luncheons, networking, referrals and network user groups
• Prepared pre-meeting planning sheets to identify objectives and goals for new accounts
• Managed two technical recruiters conducted quarterly reviews
• Negotiated salaries, wage benefits, completion bonuses and per diem pay with potential clients and consultants
Internship
Deutsche Bank Alex Brown - Baltimore, MD
June 2000 to August 2000
BROKERS ASSISTANT
Assisted global investment bankers and brokers in all aspects of daily business operations, including organizing daily and weekly itineraries and coordinating travel arrangements in a timely and efficient manner
Education
Bachelor of Arts in Advertising
LOYOLA UNIVERSITY - Baltimore, MD
September 1996 to May 2001
Skills
• .Computer Skills: Windows, Excel, Word, PowerPoint, Outlook, Adapt Database, Internet Applications
(10+ years)
• Business Development
• Account Management
• Procurement Management
• Telecommunication
• Medical Imaging
• Process Improvement
• Negotiation
• Public Relations
• Presentation Skills
• Computer Networking
• Purchasing
• Project Management
• Pricing
• Supply Chain
• Sourcing
• CRM Software
• .Computer Skills: Windows, Excel, Word, PowerPoint, Outlook, Adapt Database, Internet Applications
(10+ years)
• Product Development
• Sales Management
• Marketing
• Sales
• Computer literacy
• Relationship management
• Computer skills
• Microsoft Office
• Medical sales
• Restoration Industry Experience
• Branding
• Forecasting
• Recruiting
• Event Planning
• Digital Marketing
• Merchandising
Certifications and Licenses
CPR Certification
Driver's License
May 2022 to May 2030
HAVE TRANSPORTATION AND A VALID
NYS CLASS D DRIVERS LICENSE
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