PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

KRISTINA

BAEZ

**** ********* ***, ****** ** 07065, 267-***-****

Detail-oriented and efficient administrative professional with strong background in office support. skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies.

Appointment scheduling Practitioner support Time management Written communication Customer relations Google Drive Task prioritization Microsoft Word Certified

911 Emergency Dispatcher & Operator April 2013 - July 2018 New York Police Department NY, NY

Operated radio, telephone, and computer equipment at emergency response centers. Prepared paperwork and announcements such as BOLOs for officers. Helped first responders understand situations and potential dangers by fully documenting available information.

Gained deeper understanding of emergency situations by asking targeted questions. Rotated between ambulance, fire, and law enforcement dispatch responsibilities in center fielding daily calls. Determined necessary response to callers based on situational details, dispatching appropriate services. Prioritized situations based on factors such as current injuries, weapons involved, and potential for further danger.

Received reports from public of crimes, fires, and medical or police emergencies. Supplemented caller details with additional information from available databases. Fielded non-emergency calls, relaying information to correct departments and personnel. Protected company and customer data by consistently following policies. Worked effectively with diverse team to accomplish daily objectives and meet long-term goals. Type speed of 35 words per minute .

Run a multi line emergency dispatch system

Administrative Assistant October 2011 - March 2013 Babson capital Ny, NY

Supported meetings by organizing spaces, preparing documentation, and completing meeting notes. Managed & coordinated all clerical tasks for busy office of 40 + staff with multiple companies such as invicta, Mass Mutual, Babson Capital .

Oversaw accurate accounts payable and receivable actions by distributing invoices, updating accounts, and issuing payments.

Handled communications between staff and customers, including producing error-free correspondence and B

EDUCATION

routing all mail.

Managed all incoming and outgoing mail, packages, and faxes. Promoted productivity by handling all administrative tasks, including schedules and correspondence. Assisted with client meetings by securing reservations at restaurants, clubs, and other venues. Assisted with projects, including organizing physical and digital files for proper tracking and required recordkeeping.

Stored office supplies and kept meticulous inventory by performing item counts on a daily basis. Arranged letter and parcel deliveries in collaboration with courier services. Organized domestic and international travel, including ground transportation, flights, and accommodations. Tracked finances, projects and schedules with diverse computer programs. Organized and updated file systems, keeping records easily retrievable. Coordinated successful conferences, meetings and special events, including catering and equipment setup. Front Desk Receptionist February 2009 - October 2011 Francis W . Iacobellis MD Ny, Ny

Fielded incoming telephone calls to answer questions, direct callers, and take messages for staff. Support professional Medical providers with administrative duties & Problem solving as needed Responsible for creating Front Desk Schedule for Staff of 4 . Provided strong Customer service to all of our patients with any billing questions or concerns . Meeting with Staff members bi weekly .

Supported business operations by organizing pick-up and delivery of outgoing mail. Collected payments for services and updated accounts to reflect new balances. Input and classified business data in Nextech for storage, retrieval, and archiving Medical Records Took initiative to handle additional administrative tasks to give office staff expert clerical support. Gathered and verified information from patients

Protected guest and business information with strict adherence to confidentiality and information security practices.

Supported professional appearance of office areas by keeping front desk clean and orderly. Kept appointments on schedule by letting staff know of arrivals and organizing supporting materials for one-on-one and group meetings.

Helped order, receive, and restock office supplies for office . Associate

Ashworth Online College, Norcross, GA