Customer Service Office Manager
Resume:
Crystal Lammlein
Fenton, MO
adyz2o@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Office Manager, Accounts Payable and Receivable Specialist, Payroll Specialist
MCS Midwest Performance Diesel
August 2017 to Present
Manage all of the payroll, taxes invoicing, stock, order, pick up, deliver and return parts. Make sure inventory is stocked and updated in the system. Work with venders on special requests, orders, warranties and returns. I was the point of contact for everything to do with business and personal. Worked daily with quick books, reconciling monthly and weekly reports. Figure monthly sales tax for business and process payment, figure and process all employee payroll taxes and make payment, gather all required documents for the business and personal taxes filed and submitted as well. All of the banking, reconciliation of the monthly bank checking, savings and credit card accounts as well as the PayPal, and all of the corporate accounts and personal accounts with multiple venders. Request appropriate documentation from all vendors for their W9. Customer service, managing employees, Human Resource duties, hiring, interviewing, terminating. Training tax information. Collections, calling and emailing on past due invoices, if repossession is in order I contact the local police district file the appropriate paper work and documentation to take to the DMV file for new title and all the steps that go along with placing either a lien on the vehicle title or getting it re titled in the business name, ordering parts, using various computer software programs. Along with managing the business I also took care of the day to day activities for their personal schedule as well, scheduling doctors appointments, booking reservations for travel, cleaning running errands, shopping, and various other duties.
Home Equity Loan Underwriting Specialist
COMMERCE BANK
October 2016 to September 2017
Work directly with bankers, branch managers, underwriters, title companies, and clients to write all new real estate related loans and lines of credit.
*Managed 13 branches in the St. Louis and Illinois Region. Approximately 40 bankers and 75 to 100 loan applications in my pipeline totalling around 4 million.
*Cross selling addition loans and products after review of the credit bureau, collecting all required documents to underwrite loans, contacting insurance companies to place liens, working with the counties to file and release liens, set closings, meet clients to conduct the closings.
Assistant Branch Manager II
COMMERCE BANK - Fenton, MO
August 2014 to October 2016
Customer service, sales, inbound, outbound calling and emailing. Customer relations as well as collections for approximately 1 Million in past due loans and accounts. Financial reviews. Keeping up on the financial world and market daily, help make clients aware of what is the best option for their specific financial situation. Process loan applications, real-estate, auto, personal secured and unsecured. From taking the applications, to underwriting, collecting all required documents to process the loans and closing them. Cross selling additional products and services that meet the client's needs. Not pushing sales on customers just showing them the benefits and it sells itself. Scheduling and managing a team of 12 employees along with running the everyday transactions at the branch. Making judgments on large deposit holds, suspicious activities and signing off on all transactions that are ran through my branch. Interviewing, hiring and terminating employees. Run the daily, weekly and monthly branch meetings. Manage all sales numbers for the branch and monitor our progress. Coach my team of bankers to look for additional or missed opportunities and help them set goals that will make them successful.
Senior Financial Service Representative
COMMERCE BANK - Fenton, MO January 2012 to August 2014
*Opening, closing all accounts new and existing personal and business, cross selling, cold calling, profiling personal and business clients. Work approximately 500k in past due loans and deposit accounts collecting past due payments and negative overdrawn accounts.
*Mentoring new hires, conducting training classes, teaching Banking 101 to Rockwood Junior and senior class at Rockwood High School, teaching Banking 101 to students enrolled at Vatterott College.
Senior Loan Specialist
US BANK
April 2009 to January 2012
Submitting, underwriting and closing of all personal and business type loans.
Small Business Specialist
US BANK
October 2007 to April 2009
Opening small business accounts, loans and lines of credit. Outside business sales to existing and potential clients.
Personal Banker
US BANK
January 2005 to October 2007
Opening accounts, checking savings, CD's, Ira's (Roth and Traditional). Profile clients to find the best fit for their financial situation.
Office Manager
THE LOAN MACHINE - Fenton, MO
February 2002 to January 2005
This position held a lot of responsibilities and accountabilities. I was the point of contact for the store and my employees. My daily activities included opening the store getting the deposits ready run them to the bank, open the store for business, collection calls and emails to my clients who had become past due to collect on their loans, marketing new potential clients, sales calls, taking loan applications, underwriting the application, approving or denying the application, thoroughly explaining the loan documents to the clients and having them sign, distributing the cash and finalizing the loan. I was also responsible for posting open positions that we had within the branch, interviewing, hiring, training and firing, I was in charge of the payroll for the entire branch and making sure that every employee on my team had the knowledge and ability to do what was expected of them to service our customers. I was the first person in and the last person out so I would close the store down put all cash and checks in vault lock it up set the alarm and leave for the night.
Education
High school diploma in General
Union High School - Union, MO
August 1996 to May 1999
Skills
•Excel (10+ years)
•Lotus Notes (9 years)
•Microsoft Word (10+ years)
•Outlook (10+ years)
•Word (10+ years)
•Accounts Receivable
•Banking
•Credit Analysis
•Financial Report Writing
•General Ledger Accounting
•Tax Experience
•Underwriting
•QuickBooks
•Accounts Payable
•General Ledger Reconciliation
•Journal Entries
•Office Management
•Microsoft Dynamics GP
•Bank Reconciliation
•Balance Sheet Reconciliation
•Account Reconciliation
•Financial Statement Preparation
•Outbound Sales
•Interviewing
•Financial Analysis
•Business Analysis
•Payroll
•Pricing
•Profit & Loss
Assessments
Office Manager — Expert
July 2020
Scheduling and budgeting Full results: Expert
Work Motivation — Expert
July 2020
Level of motivation and discipline applied toward work
Full results: Expert
Administrative Assistant/Receptionist — Highly Proficient
September 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient
Data entry: Accuracy — Highly Proficient
September 2020
Entering data quickly and accurately
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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